TelePacific Communications

This is the worst company my company has ever dealt with regarding telephone systems. They have consistently screwed up everything and they are very difficult to work with. We have had major billing issues with them since the onset. My advice — stay away at all costs. Their cancellation policy is onerous and despite having disconnected our service, we are still getting bills. You cannot speak to a supervisor when requested. Customer satisfaction or service does not appear to be a priority.

Please do not use this horrible company. Before you sign the contract, everything is no problem. Once contract are signed and work completed, you are on you own. The salesman will never answer your call or email. During transition, they don’t bother to tell you what to do when their work are completed that you have to inform the previous provider that new service are completed. Because of their negligent, the previous provider wanted to charge me thousand of dollars for auto renewal even though they have picked up the equipment and their lines are no longer in service. Be smart, don’t use Telepacific and I wish I could give them a big 0 star.

FREE AT LAST, GOD ALMIGHTY, I’M FREE AT LAST!
Finally done with them. And, you don’t know how good it feels. One funny thing… although I finished my contract fully, they told me I would be charged $ 20 for disconnect services… hahahahahahahahahaha!
So, I sent them a notice to pick up their equipment or I’m going to charge them for storage and or discard it after 1 week past my last contractual date. They are sending someone to pick it up 2 days out of my contract.
I went with TWC for internet and am getting up to 100/10…on a good day, I get ¹²⁰⁄₁₁ and on a bad day I’m getting 80/8…ALL FOR WAY LESS THEN Telepathetic. Also, I am going with another company for VoIP who is charging for $ 25/​line, no contract. That company also provides all the internal wiring as well. Contact me if you want their info.
STAY AWAY FROM TELEPACIFIC!

If you are looking for an over priced, under performing, long unbreakable contract. you have found your company. Very difficult to work with once you are under contract. We are a small business and have had major issues with speed along with high prices that are not in line with the current telecommunications environment. Don’t fall for what we did. Save some money, get faster connection, and pick your next provider wisely. Hope this helps others.

Beware of the cancellation process. If you close the account with them, withhold payments for a couple of months, so that if you have any credit left, at least you won’t be waiting for months. We closed our account in June 2015, got a credit memo for over-​payment in October and as of February 8^th they still haven’t sent us the refund.
If you call them they’ll lie to you saying the check is cut, but it is not true. If you open a ticket they will close it without answer.
I filed a complaint also with BBB, but they just don’t bother.
I see many other customers had the same issue, so it is part of their DNA. Stay away or be careful not to pay for the last 2 – 3 months of your contract.

Wish I could give them 0 stars. Do NOT go with this company. Our company signed up with them several years ago when they had competitive pricing. For the first couple of years, service was consistent and pricing was good. Over the past 2 – 3 years, we received nothing but rate increases every 6 months. Then, we experienced loss of service and received nothing but finger pointing to ATT lines and run around for 3 days! We were down hard and only received «we are escalating this to specialized teams» rhetoric. We cancelled our contract in Sep 2015 and ARE STILL WAITING FOR A REFUND (which they already approved) on our overpaid account. This company is unethical and I’m filing a BBB complaint as well! DO NOT contract with this company!

I only wish there was a no stars option. The worst customer service in the business. Just try and get them to return your calls or emails. We had two lines that would forward to employees’ homes and when they upgraded the system despite specific instructions to continue the forward they killed those lines. It took multiple emails and calls over almost a week to get someone to respond and they told us they had released the numbers and there was nothing they could do, we could not get them back. So two employees lost the numbers they had used for 10 years we had to run around sending out change notices and print new business cards. And did I mention those numbers had been paid a year in advance and killed 5 months before the end of the contract? Odds are slim to none of getting that money back.

Telepathetic is trying to defraud my company of over $ 700 in services not provided. It’s pathetic that big companies feel they can break the law and defraud customers just because they are big and they think we won’t sue them. I will report them to BBB and the FTC but you all should be warned.

We’ve been in business since 2004. We have NEVER dealt with a company as unethical as this one. We were in a 3 year contract that finally ended. They didn’t honor the initial offer We had services that never worked. We had to pull in service from another company though Telepacific would not let us out of contract or reduce our bill. Every day of it was terrible terrible terrible. Terrible service, empty promises over and over again. Very disappointed that a company can get away with this. Please do yourself a favor and look elsewhere for service.

IT ADMIN BEWARE!!! I am a highly certified and decorated IT Systems Manager. I have been ‘tortured’ to say the least. Other reviews have nailed it on the head… their service is SATISFACTORY at BEST. The uptime is only about 97% and for all of you that say hey 97?! thats great; well thats 97% over the course of a year! Thats about 10 DAYS of downtime per year! I work for one of the most respected Doctors in Plastic Surgery and we are literally FORCED to work with Telepacific because of their predatory and aggressive contractual nature.
Telepacific also took 9 MONTHS TO INSTALL FIBER! and it cost us an extra 35 thousand dollars to bring the cable of 5 flights of stairs. I did everything I could to get out of our contract with them, and they made clear were not going anywhere. The vice president of the company Keith Shore would call me from his cell phone constantly begging for forgiveness… This company is a joke and will give you the verbal run around until you give in.
I have to work with this company because I took over the IT department and I had any say I would never let my Doctor renew a contract with them. I literally have them billing us a monthly bill for one of our circuits as I refused to renew the contract based on their Service Level Agreement (They didn’t like it when I read the contract and requested better service be written in)
PLEASE DO NOT SIGN UP WITH THIS COMPANY IF YOU RUN A BUSINESS INFRASTRUCTURE. Contact me privately for help finding a good ISP in your area, but please STAY AWAY FROM TELEPACIFIC…

like most people on here, id give them a zero if I could. Worst fucking company our office has had to deal with!
our phone system has been down yet again since 9am today. we have been trying to get someone out here since then and it is now 4:30pm and nobody is on their way yet. Last time I had to stay past 9pm!!! that’s fucking horse shit. the most unprofessional company with the worst customer service I have ever experienced. I cannot fathom how this company is still up and running.
cheers to another late night at the office thanks to this incompetent, money stealing piece of shit of a company!!! NEVER EVER USE TELEPATHETIC!

My company just signed to Telepacific and was referred by a friend to Kavian Seyedi. He provided excellent customer service, and was beyond knowledgeable on the services I would be getting from Telepacific. I highly recommend using them and going with Kavian for his friendly partnership during the transition.

This review is for our Business Account with 100 lines.
I can’t stress how much time, hassle, and frustration you will save by NOT going with TelePacific. If it’s cheaper than everywhere else, thats not a reason to go with them. From start to finish, their customer service is non-​existent.
To make a long story short, during my time with them we experienced service outages, terrible customer service, and everytime we complained that we paid for 100 MB broadband and our speed tests were getting nowhere close, their answer was to upgrade.
We cancelled our contract early, at a cost of $ 11,000 penalty for early cancellation on our business account, but it was still worth it. There was one final sting in the tail, because it’s now 4 days since we left and now other (unfortunate) TelePacific customers are unable to call us. So any other businesses that we deal with who have TelePacific as their service provider, have their calls routed to a dead line because TelePacific didn’t update their routing switch for their own network. After countless calls, e-​mails, and trouble tickets, I am still getting passed from one person to another and nobody is able to tell me why it hasn’t been done.
I wish I could give 0 stars. I have paid this company $ 2,000 a month for the last 2 years and not a single month has gone by where I haven’t had some kind of problem.

I was working with Laura Mendoza Customer Care Advocate IV and she helped me resolve an issue. She was great and followed it through until it was resolved. Overall we love the service good prices and good service. We don’t have to go through a bunch of people to get into the right dept. It is pretty easy to get stuff resolved.

TelePacific uses unethical practices. We were looking to change services from our exiting telecom provider and negotiated a contract with the sales rep at which point they put me in contact with their installation team. At this stage, the install rep tried to add additional fees to what was originally agreed upon. I brought it to the sales reps attention and he said he would try to get them waived.
This back and forth went on between the sales and install team without any sort of resolution or clarification on whether we could move forward with the contract as originally agreed. TelePacific was essentially not honoring the original agreement so I cancelled altogether.
Two months later I received a bill for a $ 250 cancellation fee which they refuse to waive because their executive team has denied it. I see this as a complete scam. They negotiate one set of terms and at point of installation unilaterally change those terms and if you don’t agree to them, they apply a cancellation fee for a service that was never installed.
I have been in business for 30 years and this is just one of the worst experiences I have encountered. TelePacific Communications is nothing more than a bureaucratic shell looking to make a quick dollar without regard to service, ethics and fairness.

My contract finally ended on Feb. so I switched to ATT. The switch was finalized and I was up and running with ATT by March. Telepacific sent someone to pick up their gear I made a final call to make sure everything was finalized and the phone rep said yes and we said our goodbye’s.
fast forward to April…
I get a bill from telepacific in the amount of $ 2400. The bill states ‘early termination fees’.
So I call them and the rep tells me that since they didn’t receive a 1 month notice that they automatically roll you over into another 1 YEAR contract…
If you like being repeatedly bent over and taken advantage of sign on the dotted line.

Would give them 1 star if I could. They are a total predatory company that only cares about getting you to sign your life over to them, and could care less about fair practices.
Long story short, they sold us a Fiber solution, when it was time to install, they switch to a Copper solution, and due to our degraded, aging copper lines I decided to cancel this service since this wasn’t what I wanted.
They turned around and billed me for $ 12,000 without ever initiating a single day of service or doing any work to connect our internet. DO NOT WORK WITH THIS POS COMPANY!!!

I have mixed feelings. I signed up with them for internet access and VOIP services for my medical practice The service has been reliable over 98% of the time. The problem comes when the industry and technology improves over time and competing companies come calling with more competitive packages. Once you have signed the contract with TelePacific, you have no way out short of paying for every month until your contract expires. I guess their argument is that when we sign on the dotted line, we are signing away our right to switch to a better company, committing with no way out.
It would be a worse, more frustrating situation if the service started slowing down or becoming more and more reliable or if they kept hiking the prices a lot, but I have to admit, it’s still satisfactory, but what I have learned is that it’s bad enough if better offers emerge, but now you are stuck with no options. Over time, technology often gets cheaper with better options. You won’t be able to take advantage of this until your contract expires, unless they voluntarily lower their fees to match what’s out there as prices drop universally. I doubt they will.
If you can try out their services to see if you like it, then go ahead, but if you have to sign a contract, be forewarned that they will aggressively enforce every line of the contract to their maximum advantage. If you can somehow bargain down the length of the contract, then it might be OK to try them out. My suspicion is that they won’t go for it.
I understand that this is just part of a trend where the «overlegalization» of human interactions has screwed over the common person. Frankly, when I sign up for a website or install software, I don’t read every single final word of the Licensing Agreement and I don’t hire a lawyer to review it for me, and I’ve gotten away with it. With TelePacific, I would warn you to read every last line of the contract and if any of it makes you nervous about how it might be twisted to hurt you, beware. Anything you sign can and WILL be used against you.
I’m going to just stick with them until my contract is up and then go for one of the many other deals out there. Competition is a good thing. A long-​term contract that has not safety clause allows a company to be immune from competition for the terms of the contract.

I’d give it zero stars if I could. 7+ months and services are still not up. Attempt to exit the contract and they threaten cancellation fees that exceed $ 10,000? Nowhere can that number be found in a contract. Promise after promise and nothing gets solved and deadlines never get met.
Zero install fee on the contract has turned into thousands and still no connectivity. If they served silicon valley, the world would stop due to their apathy.
We are a business customer and business account. Use anyone but TelePacific.

THESE ARE THE WORST ASSHOLES EVER.
Never ever use their «services» ever in your life.
They will steal money straight out of your bank account for services not rendered after you call them up, tell them not to, and they say they’re not going to. They’re lying cheating thieves and their customer service is basically to treat you like a battery that they’re going to drain of sustenance for nothing after lying about it.
Tele-​PATHETIC.
I want to kick them in the balls.
We asked to terminate shitty services months ago and they’re still trying to automatically steal money from the account and send over ridiculous bills for nothing. Dirty, rotten bastards. I hope their shit business fails miserably.