The Charleston Apartments

. The manager never wants to fix problems his excuse is its not in our budget.

Extremely poorly managed. Beware.
I stopped by this week to view the property and was completely turned off almost immediately after stepping inside. Although the building itself appeared pleasant, what I saw inside the leasing office made the décor an irrelevant point. While waiting to speak to someone about a unit, I watched as a current tenant entered the office and attempted to speak with management and was turned away. I was completely turned off by the way the tenant was spoken to (by an older man I heard referred to as Jesus) as he tried to communicate his concerns. The staff was EXTREMELY impolite, dismissive, and did NOT allow the tenant to speak citing he was ‘busy’. When asked by the tenant if there was a better time to come back, Jesus continued to raise his voice saying he was ‘busy’ with someone or something else and turned his back to walk away. Needless to say, I am THANKFUL to have witnessed this and am NO longer interested in this property seeing how this is how the business is run.

I still unfortunately live in the Charleston Apartments. I work in customer service and I provide the best one. I am a nice person and I’ve never insulted or been rude to somebody. Today I was insulted by JESSICA MARTINEZ just because I asked for a key to my apartment since my key broke trying to open the door. She was soo rude to me and totally ignored me because she was with 2 other customers. What she doesn’t realize is she wasn’t selling the place more than she was chasing people away. When she finished, I told her I didn’t appreciate the way she talked to me and she said I am rude and I am always rude. How can I be rude to somebody I don’t see coz I work the whole time? The only I talk to her is when I pay my rent! She is the biggest liar and she makes the place look horrible more than it is. She will be the reason why I will leave this place! If you are reading this, DO NOT STAY IN THIS PLACE, not only because of that, but anything you will ask to be fixed will never be. The worst place to live in.

I’ve been working in the customer service for over 10 years now and nothing brings me more joy than having one of my guests thank me for a great experience. When they come back and ask for me again I know I’m doing the right thing. Just like Ellen de Generes or Oprah I live my life full of happiness. And I feel it’s my duty to tell others when things go the other way around. JESSICA MARTINEZ is a lying human being. She fooled me not once but twice. I wish I had emails about her promises to use it against her. When I went to the Charleston apartments on August 19, 2013 to apply for the one bedroom they posted online saying it was available she said «We have people working on the unit and it will be available only on the 5^th of September.» Then I asked her «Can I please see it to find out it is a good size for me?» She replied «No, only on the 5^th.» And I said «But I’m already here. Are you sure I can’t just take a quick look?» She replied «No but here’s an application you can fill it out get the money order to hold the unit and check your credit then you can come back 3 days before and apply for the one bedroom. When it is ready on September 5^th you can decide if you want it or not.» I did not return on September 2 because it was Labor Day weekend I called to confirm and all I got was a voicemail. When I stopped by on September 3^rd early in the morning to apply for the one bedroom she said «It’s already rented.» How come? She said it would be available only on the 5^th! I was extremely disappointed and she said «We only have a studio available.» I gave her the hold deposit and fee to check my credit to move to the studio only under the condition that I would have the next one bedroom that would become available. She got the money order proof of income and driver license copy and said «I’ll run your credit for unit 333 and you should hear back from me up to 48 hours.» On Thursday I did not hear from her so I called her on Friday. I said «I’m calling to find out about unit 333 because I have to tell my roommate when I have to move out of here.» to what she replied «Good that you called. I was about to run your credit today…» In my mind I was asking why am I wasting my time with this woman? 72 hours had passed us by and she did not do anything? She’s a pathological liar I interrupted her and said «I was so excited about moving to the one bedroom in the first place but come to think of it this studio you have is not going to cut for me. You have no idea when a one bedroom will be available I really have to move on.» I came back to get my money order and personal information that if I had not asked she would not give back to me. I was not going to leave my information with that deceiving woman. I lost some my money on the money order cashing them back to myself and I’m really glad I did not moved in there. Other reviews from previous tenants say that their payments «mysteriously» disappear (so they can charge a late fee). I’m happy to say that that I actually moved to a much better building with the hardwood floors and brickwall old charm plus a full kitchen in a closer walking distance to LA Live. I’m so in love with my place it’s not even funny. I LOVE IT. I LOVE IT. I LOVE IT! I wish I could reach her superiors and say how much of a bad job she’s doing. And I hope this review can help your decision about never thinking about considering a place to live where people like Jessica is behind the desk.

I moved into this place in May 2012… and they have definitely done a great cosmetic renovation, in all the apartments… meaning they’ve put up new drywall, over old sheetrock… Fresh paint, nice window coverings… All the apartments just got new toilets in July, but I had to buy my own seat, from Home Depot up the street… but it was only $ 5… I won’t dare drink the tap water, I barely want to shower in it, unless it runs for a couple of minutes, because the pipes are very old… I know this because of the musty smell near the sink and closet… But a girl got me some oil and an oil lamp from Bath and Body Works, that smell have a nice lingering fresh scent that solves that problem… The flooring is that «WOOD LOOKING», LOL, but made of some type of plastic… that I have to mop with bleach, every other week, because the subfloor has some black stuff that tends to seap through, from time to time, but I can’t complain… I’m a 15 minute walk from the new City Target, that just opened up downtown, Ralph’s is around the corner from there, LA Live is there… The neighborhood is cool, not the best, but not too bad…
**NOW THE BAD AND UGLY***
Every couple of months, my rent money orders get lost… They are mailed to the leasing office, because I use a bill payment system from my bank… I never write checks, because I don’t like putting that kind of personal information out there…
And every time my rent money orders come up missing, my bank emails me, stating «THIS PAYMENT WAS PRESENTED FOR AN IMPROPER AMOUNT/​IMPROPER PAYEE»… and the leasing office claim they never got any payment…
In the 8 ½ months I’ve lived here, there have been 3 different management companies, and 5 different property managers… Since that’s been happening with my rent money orders, I don’t trust any of them anymore… So if you ever rent here, show as little proof of identity as possible, give as little income verification as possible…