The Mail Shoppe

I have have had a mail box here for several years. The woman who runs the place can be unfriendly but I think I’d be pretty surly if I had to comstantly deal with the type of people who frequent Larchmont.
I get a lot of shipments from amazon and other vendors and they have never lost a package and nev e complained about my box being full. they also have a code so you can check your mailbox any time.

I walk in with my prepaid postage and Packages yet the guy wants to charge me to ship them? Unbelievable! Never have I experienced this. I’ll never go back.

Rudeness is definitely their MO. They’re close to home and have decent hours, but I’m looking forward to moving so I never have to deal with them again. Also pretty sure one of the dudes their stole a package from me that he saw me packing up (it was an autographed book that «mysteriously» didn’t reach its destination — though I sent another one a week later from another shop that got there in 1 day). Too bad it was personalized; not like he can do anything with it. Was super obvious he was ogling it when I was packing it up, too, and I definitely saw him take it and NOT put it in the normal place they put packages for delivery. Total sketchy place. They’ve also always been rude whenever I’ve gone in for anything — and I go in with a smile and a thank you consistently, never on my phone, etc, because I’ve been raised to be polite. They apparently have not. Saying they’re not as bad as the post office is not a compliment.

the old chinese lady owner stole my package! the tracking number said it was delivered today and she said she gave it to another postal worker to be sent back to the sender!!! why?! she didnt call to notify me just casually returned to sender, which happens to be china, and gave no reason as to why. i call bullshit! i went to the postal office designated to her zip code and they told me at 6pm when the postal worker returned they would call me about arranging a pickup for my package. well i got a call, the postal worker said he only dropped my package off and was never given it back for a return. so where is my package? i believe she is just lying and did not give to him, she stole it, because when i look up the tracking number it still says delivered to the front desk. i have already sent my complaint to the postmaster general for la and hopefully this place gets closed down because judging from all the reviews here, it should no longer be open for continuous shitty business! miss old chinese lady let me know when you want to give me my package!

Horrible customer service. I never thought that I would ever have issues with buying stamps/​sending packages. Boy was I wrong!
Do NOT waste your time at this greedy establishment!

So the really bad reviews on here run consistent with our experience here. We live very nearby and come here for all our shipping and notary public needs. It seems to be run by a couple. The man is really nice but the lady is a complete dud. She is rude, short and completely lacks any comprehension of customer service. She is snappy and rude. Whenever we drop off prepaid shipments she gets rude, annoyed and says she cannot handle this for us during the Christmas season. It’s too bad it’s the nearest location. Just have to keep going until another, better place is out there.

I have never written a Unilocal Review after being a user for almost ten years, but today I had to write a review to inform the public of my awful experience with the owner of this business.
I have come here multiple times over the course of a year to print various documents. Today, I came to print one piece of paper and she charged me $ 2. I was shocked and politely informed her that I am a frequent customer and have never paid that much for one piece of paper. She abruptly grabbed the paper from my hands, crumpled it, and told me to never come back again. I understand that people can have bad days, but that was simply unacceptable. Like I said, I was a frequent customer because it is a convenient location for where I live, but now I will find a new place with owners who are grateful for my business.
Please do not come here!

It’s always a delight to step into the «shoppe» and handle all my mail activities. The service is excellent, as many times I’ve been I have never had a bad experience. The owner and his wife and the young gentleman that works there are all so professional and quick with whatever needs to be done. I recommend anyone and everyone I know that needs to ship packages and/​or get there mail postmark. I appreciate their dedication to quality service that’s hard to find anywhere in LA.

If I could give zero stars I would, the only reason I went to this place was due to it being close to my house. But after what I experienced, I would rather drive miles then to go to this place again. There is saying that you must put the customer first, but they definitely do not go by that rule. If you value your money or time, do not waste your breath coming here. A waste of MONEY and TIME.

I wish I could give this place zero stars.
I don’t know what was going on because they seemed to be competent with every other customer. Maybe I just got a bad dude.
I came in, and I asked for a stapler to staple a passport photo to an application. He quickly told me, no, the stapler we have won’t help you. I said, can I see it and try? I don’t know what he was talking about bc all I needed was a regular olé stapler, and of course, the one he had worked.
Then I asked him if I could get tracking on the package. He looked at me like I was nuts and said, it will arrive on Thursday, probably. I said ok… that’s great, but can I still get it tracked? It has my passport in it, and I would hate for it to get lost.
He tries and tries to print out the tracking, for like 5 mins, but it’s not working. The owner tells another worker to go try on another computer. I watch this new guy type in about six different usernames and passwords, never once thinking, hmm maybe I should ask them. It was nerve wracking watching this guy try username after username, and just not even bothering to ask. A few mins go by, he gives up, goes behind the counter and shrugs, I don’t know the username.
It’s been 10 mins now, so finally I just say, forget about the tracking, I’ll just pay. He gives me a crazy amount, far more than what ground shipping should cost. When I ask him, I’m sorry, why is it so expensive?, he gets rude and snaps at me. I pay and leave, without even getting my change, bc I couldn’t stand to be in there for another minute.

Awesome mail shop — very personal service. Highly recommend getting box at this full service mail shop.
Open 7 days a week.
Pros: you also get a mail box street address on Larchmont not A PO box address. Great service personal calls upon package delivers. Convenient location. Nice holiday and greeting cards. Great staff.
Cons: only drawback is package items must be picked up by close time of 6pm — although, this is standard closing time for many shops.
Novelty: very personal staff which great you during each visit! A+++++

Rude. Unhelpful. Mean. Because of the FED EX sign on the front window, we tried to drop off a small box for Fed Ex pick up here with a preprinted label. All that was needed was a Fed Ex plastic label holder and one piece of tape.
The owners acted like we were asking for hours of their time. The woman did not want to hand me the FED EX label holder that FED EX gives them for free.
So 50 cents for one piece of 8″ tape and attitude (and of course — she chimed in, «everyone charges». No Thanks, will drive miles before dealing with that kind of behavior.

Found them to be fast affordable and accommodating. They seem to do it all there ! they provide more than most mail services including passport photos.
I would return to this full service location.

remarkable disregard for customer concerns — This lady wasn’t even willing to pretend to look for my lost item. She avoided any responsibility or entertained even the possibility that there could’ve been a mix-​up somewhere in the huge disorganized pile of mail chaos growing in their corner. I had to ask 3 times for her to just humor me by going over to the mail mountain area to see if my item could’ve fallen behind the counter or got stuck under something. She seemed to think that was impossible, yet I’ve never known anyone to not receive their priority mail envelopes when sent from a post office. This place is an over priced mess, AVOID.

Reliable, quick service. Great place to drop off packages or pick up some packing supplies. No frills, just professional service for a serial shipper like me.

I’ve been using this place for a little over 6 months and I have to say that for me customer service is EVERYTHING!
A friend of mine referred me to this establishment so I paid up front for 1 year– which by the way to WAY more EXPENSIVE compared to others… even the one I used to use in Beverly Hills who gave outstanding service! And yes… I am canceling this box and going right back there even though it’s out of my way… the service is impeccable!
About two weeks ago, we both stopped by to check our mail as well as to make some changes to our account. The female owner was there and waited on us… and I can’t begin to tell how rude she was towards us… she even stated that «Uh! You’re too much work!» I said. excuse me? Because I need to remove a name from my box? WOW!
I had to remove myself and went outside while my friend stayed and try to calmly deal with her. I simply called the other mailbox company to check availability because I knew at that moment that I would no longer do business there.
When we first started, we used to receive calls when a package was delivered however, it’s been months and I’ve not received a call. I just go when I get a notice from Fedex that my package has been delivered.
This owner is not a happy person… and that’s fine however, if you are going to deal with the public… perhaps put someone at the counter that has customer skills.
Good luck to anyone else willing to pay high prices for unfriendly service!

I am perpetually conflicted about this place. The location is excellent, the service is sufficient. However, the owner can be very abrasive. I pay a premium for a box here. I went out of town to visit a terminally ill relative and a box arrived during that time. When I returned the owner proceeded to chew me out saying it took too long for me to pick it up. Needless to say, it was not a pleasant exchange. Since then, we steer clear of each other. Ironically, I got the call to head home for my last visit with my relative while standing at the counter here. She did give me tissues. Oh vey! What a soap opera.

I’ve been here almost a year now. I have mixed feelings about this place. In general, the service is okay.
After my first three months were up, they forgot to send me a notice. I was so busy to remember the due date but have realized that I haven’t paid in a while. It had expired. I reminded them and it’s been almost six. That meant I had an almost free service there. But I was honest.
Their rates here are expensive. I asked nearby mailing services and they seem lower. I’m just not ready to change my mailing address yet. Maybe I’ll stay till this year.
The flat rate boxes are higher than USPS’s rates. I’d rather drive to the USPS in 3^rd St if I’m sending a package. I’ll only send something here if I’m in a hurry.
This only happened one time but I thought I lost a package. I’m not sure how it happened but my tracking number said it’s been received. I asked her and she had a hard time locating it. Long story short, she found it eventually. I still didn’t know how it happened but I didn’t investigate any further.
They have a photocopy machine inside. It’s $ 0.50 cents per page. I was shocked! I needed a photocopy one time and this is the only one nearby. I will not do that again.
I think someone mentioned this before but it’s really hot inside the store. I think they have their heater on or something.
Also, I noticed that the lady here rarely smiles. I think I’ve only seen this happen once or twice. I don’t take it personally.
What’s good about this place? They always call me when they receive my packages. I’ve also never lost any mails. Another good thing here is that they mind their own business. They don’t ask around what’s in the box I’m receiving or sending. I’ve experienced this before in USPS and this other place I can’t remember. Another plus is that you can borrow the master key of your mail box if you forgot yours… although she seemed frustrated the last time I did this… hmmm

What the heck are these negative nay sayers talking about, I have had a box here for 6 years, the owner is so sweet, goes out of her way to help me, will even fed ex things to me and trusts me to pay her later, if I’m at work and can’t pay her at the moment over the phone
Oh by the way I’m a personal assistant to a «high profile couple» that had a maibox at Village Mail call, the owner there was a freak! she was always opening my «celebrity» employers mail. Mail Fraud!
I could go on and on about the nice things the owner and her employees do, truly puzzling that the others would give a bad review, I love this place!!!

AVOID THE MAIL SHOPPE AT ALL COSTS. If you are a Larchmont resident, this business does not deserve your hard-​earned money. If I could give negative stars, I would.
The woman who owns this business does not care one bit about the customers she «serves.» I went in this morning, and like Jackie C., I had a UPS drop off. To say she was «disinterested» in providing help is putting it mildly. She was downright hostile, and was incredibly rude the entire time I was there. She could barely bring herself to answer my questions about where the UPS lables were located in her shop, or what I needed to do to ensure the package would be picked up if I was using a third-​party shipping acount.
I normally would have just written the person off, but she was so offensively rude that I called her out on it. When I asked her if she was the business owner, and she replied that she was, I asked her why she was being so rude to me, and she told me she didn’t care about whether she was polite or not, that she’s not a UPS shipper («just drop off»), and didn’t need to help me ship my package. I told her as a business owner, she had a responsibility to be polite and provide customer service, but she just waved me off.
As a resident of the nearby area, and someone who supports Larchmont businesses, I can’t abide a business owner on the boulevard who doesn’t care about the people it supposedly serves. This woman does not deserve our business if she refuses to provide customer service, or even some modicum of politeness.
STAY AWAY!