The Medical Group

I needed a rheumatologist asap because my doc. tested me positive for ANA. I never heard about ANA because I never tested positive for it. (antineuclear antibody-​Lupus)
I met Dr. Davies and after she saw the test results, she couldn’t find any reason for alarm. In fact she said she would have never ordered the test to begin with! She was very friendly and explained everything in detail for me which eased my fears. She also prescribed a combo medicine I didn’t know exsisted so instead of 2 pills I only take one. Because she also practices internal medicine I will be switching doctors. The address for this location is 1245 Wilshire Blvd. Suite 903 at Good Samaritan Hospital. The only complaint I would have (minor), was the receptionist wasn’t too friendly, maybe she was stressed, busy or both!

I am so terribly disappointed with this practice. I have been seeing Dr. Davies for several years. I really like her a lot, she is a thorough and experienced doctor, but I have a really hard time ever getting in to the office when I am in acute pain. My only option has been to head to the ER.
Most recently, I am dismayed that The Medical Group has made it their M.O. to shoot down Obamacare. I see several different doctors at different offices (obgyn, allergist, ENT) and I have not encountered this sentiment elsewhere. I find it amazing that every single medical professional from the lab tech to the RN to the EKG tech all ranted about Obamacare (while in compromising situations like lying bare-​chested on a cot or with a needle in my arm).
Finally, when it was time to leave, Dr. Davies said she would order a test but needed me to call my insurance to see if it would cover the procedure. That’s normal. What’s not normal is that a man I had never met called me into a little room to tell me that Obama (the president himself) has made it impossible to know if the insurance company will ever pay up. Finally, when I asked him to please cool it on the Obama bashing and just give me the medical info I need, he insulted me by calling me irrational and then dug up my husband’s outstanding bills to let me know what a loser he is. He actually made me cry. I can’t even believe this happened, it’s so strange. I won’t be going back. Honestly, we all have different political opinions and I can respect that, but I do not need to hear about it when I’m getting my check-​up from every single person on staff.

While Dr. Hatfield is a good Doctor with pleasant bedside manners, I am going to stay away from this place due to their shady business practices. I went there twice for my «annual checkups» provided at no charge by my insurance plan. The first time back in 2010, I was put through a barrage of tests which turned out to not be covered by my plan and I received a bill from the office for $ 950. Mind you, I am in excellent health and all of the tests came back with excellent results. Weary from my prior experience, I yet went back in 2012 for an annual checkup and I explained to the front desk as well as to Dr. Hatfield that I was not happy with getting stuck with such a bill for a routine checkup and I asked them to make sure to only perform the standard tests covered by my insurance. Nevertheless, Dr. Hatfield decided that I needed a bone density test (I am only 49 years old!) and he just happened to have an employee there with her equipment ready to perform it. What a coincidence! Then he wanted to send me to do an EKG and a number of other tests, ready to run up another $ 1000 bill which I had explicitly stated I did not want since I am a healthy guy with no complaints. So, I walked out after the completely unnecessary bone density test which ended up costing me over $ 200. What really ticked me off is that when I made a call to complain about my bill (since I had specifically stated that I just wanted to have my checkup as covered by my insurance) the guy in the billing office made some negative comments about Obamacare being responsible for those costs. This was before the health care reform act had even been implemented. I told him to keep his politics to himself and paid the darn thing, but I am never going back to this place again.

«The Medical Group,» including Dr. Karen Kim, is a group of frauds. What started them off on the wrong foot were their incredibly RUDE receptionists. I would essentially be paying for these people to be there and treat me and I’ve never been so disrespected by a medical office. On my first (and last) visit to the office, I was literally a few minutes late and called in to let them know I was coming right up. My appointment was at 9AM. My phone record shows 9:04. Their response to my call? «You’re too late. You need to reschedule.» WHAT THE EFF? «But I’m coming right now. you didn’t even tell me there wasn’t a grace period when I first made an appointment.» The bitch, WENDY, ignored what I said and loudly repeated, «You should’ve been ON TIME.» Four-f***ing-minutes, you incompetent slut (slut just seems appropriate right now).
So I asked to be transferred to Wendy’s supervisor so I can complain. The «supervisor» says, «It is usually at the doctor’s discretion to either accept or dismiss you. I can tell the doctor about your complaint but there is nothing else I can do.» Great.
It’s not like they wouldn’t have made ME wait over 20 minutes. EFF THEM.
I’ve gotten better treatment at Planned Parenthood.

Dr. Hartford is HORRIBLE. I’ve been going to Dr. Davise for a couple of years now and she really is great — my only problem with her is that she takes a really long time to call you back. My biggest problem recently was when I called at 6:00am because I threw my back out for the first time and was in immense pain and couldn’t move. I researched pulled muscles and whatnot on my blackberry and every site I came to gave different advice. I just wanted to know if I should make an appointment to come in or not (not that i could drive myself if I wanted to). I layed in bed for a few hours before deciding to try the on-​call doctor because my pain wasn’t getting any better. Well, Dr. Glen Hartford (or some name close to that) was SO RUDE. I selected the option to page the doctor and when he picked up I explained my situation. I asked him if I should come in or if I should just put heat on it and take an advil. All he told me was to call back during regular business hours, even after I specifically asked him the SIMPLE question of should I put heat on it? He told me my doctor could answer that after 8:30. What an asshole — I mean why are you a doctor if you get annoyed when people call for your help? It’s not like I called at 2:00am — and even if I did he’s the ON-​CALL doctor.