The Ritz-Carlton Spa

This place is perfection! Ask for Annie for the best massage ever. Took customers here for a girls day– it was super relaxing and luxurious. Complimentary sparkling wine and we had lunch delivered after our treatments. Definitely worth it.

We came here on a gloomy LA day (rare I know) and it was like stepping into a mini paradise. First the hotel is just pure lux, the staff greeting us and sending us to the spa. In the spa we checked in and headed to the women’s changing room. Everything is white and crystal, so clean and elegant. We were immediately offered champagne, tea, water, anything we wanted by Erin. LOVE that.
We both had facials from Liz, she was great. Very calming and took care of our skin. She was very professional and my skin felt like a million bucks after. I had a great glow, did not break out days later, and still feel glowing 4 days later. I will come back for a massage next time, maybe a duo!
The sanctuary is the communal spot to relax, with these amazing lounge chairs and blankets, tea and snacks. I feel asleep here for over an hour and it was the deepest relaxing sleep I have had in awhile. The tv screens played the most beautiful beaches from around the world and dozing off to the sounds of waves crashing was ideal. The womens room was very cozy, more plush chairs, a TOP NOTCH steam room– one of the best ever– great showers and very private. It was fabulous.
All of this was great, however i really want to note that Erin, the spa assistant, was seriously the final touch to this whole experience. She is extremely kind, always checked on us by name, offered us water, tea, champagne, anything we needed throughout the day. She really gave us true luxury service. She was always making sure everything was stocked and ready for all the guests and it was wonderful. You dont meet a lot of people that have those sort of customer service skills, and she was the icing on the cake. So thank you Erin, you are one of the reasons we would return!
Overall A+ time, wish I could have stayed for hours. I will be back!

I had the most amazing experience it has been over a year since I had a massage. I had a massage with Jen she is beyond amazing I recommend getting the Hot Stones with a hot oil scalp treatment best experience ever! I have a 1 year old not much time is allowed but this is the best local getaway yet! I have been to may spas before and they offer champagne and make you feel welcome and the spa is so luxurious and has an all white Hollywood feel to it. I definitely recommend if its just a day to yourself or a spa day with a group. They have a steam room and provide locker robes and slippers for you. They have it all I love it here!

I had the opportunity to return to the Ritz-​Carlton Spa on New Year’s Eve and the experience was absolutely divine and consistent with the brand that is distinctively «Ritz-​Carlton». I dedicated the better part of my day to enjoy and savor the facility and emerged afterwards feeling refreshed and renewed.
The appointment was made a few days earlier and the reservationist was very accommodating. Although I still got an answering machine the first time I called, the second time I was able to reach someone. The day before my appointment, I also received a confirmation call.
Arriving to the spa, I was greeted by Kory, the Spa Director who welcomed me. Today, I was going to receive one of their holiday specials, a Hot Chocolate Stone Massage!
I was given a tour of the Sanctuary, women’s lounge, women’s locker area, assigned a locker, shown how to operate the lock, and provided a thirsty robe and spa slippers.
The Sanctuary is a beautiful haven where I could relax before or after my service. I was called on time for my treatment, and was welcomed by my therapist, Annie. The massage/​service room was very inviting with dimmed lighting and a comfortable massage bed and soft music completed the ambiance. The therapist used a variety of massage techniques including a Lomi Lomi style and incorporated the use of hot stones for a deeply relaxing and soothing experience enhanced by the scent of warm oil infused with chocolate. The pressure was perfect. The Hot Chocolate Stone Massage is highly recommended for a uniquely therapeutic and relaxing experience.
After the treatment was completed (unfortunately it had to end) when I asked my therapist how long she had been at the Spa she said two years, but she had been at another establishment before. She commented about how she enjoyed being at the Ritz-​Carlton because of the Spa Director, Kory.
The amenities at the Spa are pretty good, particularly the Sanctuary with its lovely lounge chairs and love seats with pillows and blankets. The seating areas are semi-​private with quasi-​dividers and side tables to rest your drink or bowl of snacks. Snacks consisted of cranberries, pistachio nuts and apricot slices, bottled or lime-​infused iced water, and tea with lemon and honey. I preferred the Sanctuary to the women’s lounge area because there were some ladies who spoke and laughed loudly in obvious delight over the latest gossip among their circle of influence. I retreated instead to the appropriately-​named sanctuary for some peace and quietude.
The Spa has a must-​try spacious steam room with ceramic lounge chairs inside and a cold shower with pull-​handle to cool off instantly. And set aside some time to savor your shower. I love the rain shower cascading effect combined with the needle shower. This is most enjoyed with an adequate water pressure. I’m reminded of a car wash where everywhere I am being washed! My only suggestion is that drains should be checked for the presence of hair…
Staff is very attentive and everyone I encountered smiled at me. I especially appreciated Larry, who has been with the spa for just a few months. I could tell he truly loved his job and earnestly servicing customers and ensuring their satisfaction. I watched as he frequently checked in on the Sanctuary, folding crumpled blankets, straightening and fluffing pillows, aligning the lounge chair settings, refilling the bowls of refreshments, replacing tea cups and spoons, replenishing bottles of water, and asking people of there was anything he could get for them, while being respectful and non-​imposing.
I also noticed that Kory, the Spa Director had considerately sent some staff home to start enjoying the new year with their families. With a skeleton staff, I was impressed because Kory was not above cleaning and emptying hampers and dirty robes. She’s a great example. It’s easy to see how much she cares about her staff, her customers, and the quality of services provided.
I recommend having the valet park your car for a stress-​free experience before your visit to the spa. Drop it off at the entrance to the hotel off Olympic, but pick it up from the second floor using the parking elevators. The Spa will validate your ticket for a flat $ 10 rate.
I’m glad I was able to return to the Ritz-​Carlton Spa Los Angeles to restore my confidence in the Ritz-​Carlton brand I’ve come to know, appreciate, and value and have therefore updated my review from three stars to five stars A truly satisfying experience that could also be yours. What a great way to ring in the new year!

I will not to back. Why? There are way better places. Bacara Spa in Santa Barbara, Montage Spa in Laguna Beach, Terranea Spa in Rancho Paso Verdes, and Grand Del Mar Spa in San Diego. I have yet to find one downtown that meets the same standards as the one listed. The staff did an excellent job, when there was someone there.

This review is for the products the spa carries and their amazing customer service. I didn’t have the time to get a facial here but ran in with a list of Eminence products that I needed. The only had one in stock (not their fault, Eminence has hundreds of products and it would be difficult for any shop to carry them all) but the front desk person took one look at my oily skin with hormonal breakouts and gave me a few samples of products to try. I am now using those samples religiously and hoping that they don’t run out before I make it back to LA and get the full size products. How they managed to diagnose a couple problems in my everyday skin care routine and provide such spot-​on customer service in less than ten minutes, I do not know.

Have you ever wondered what the lobby of heaven looks like? You know, that inevitable waiting area where your eternal fate is determined? Well, if you want to see it first hand, come to the Ritz Carlton Spa! One of the most beautiful spa spaces I have EVER seen. Light colors with soothing lighting, lovely herbal scents and the delicate sounds of a harp playing greet you when you enter this heavenly space after fighting downtown traffic to get here.
Once you check in, you might be tempted to peruse the multitude of luxurious goodies in the lobby, but I advise you to resist for now and go straight to your locker, change and make a bee-​line for the steam room! I’ve never seen beds in a steam room… until now. UH-​mazing. Also, the amount of eucalyptus goodness being pumped in that room will have you looking like J-​Lo in NO time!
The serenity lounge is also a must. It’s coed, so be warned, but its where I hope to retire in my old age. There are gravity loungers, snacks, tea and the sounds of the ocean in this dimly lit oasis. This is where you therapist will come find you, so try to stay awake.
I had a relaxation massage, and it was just that, relaxing. I usually need a little more that a gentle massage, but its what I was technically there for, so I got what I asked for. My therapist was so professional, polished and polite.
After my treatment I hit that steam room again and then the shower. OMG… the showers look like they were designed for Queen Noor or some filthy rich Sheik! They are huuuuge and ornate with marble and gold and shower heads shooting at you from every direction… they are magical.
The Ritz spa is amazing… its small, so don’t bring your gaggle of loud friends here. Its a great place to get away from it all and enjoy the royal treatment if only for a few hours… Enjoy!

I enjoyed my experience here because well it is a spa. I was invited here by friend and we both got facials. I enjoyed my facial but I have to admit that I have gotten much better for less. I noticed a lot of left over blackheads that still needed to be extracted. Also I didn’t appreciate that at the end of my facial I feel as if the facialist was trying to sell me on Clarisonic products. I told her that I do own a Clarisonic brush that I have probably never used. She continued to try to sell me on a Clarisonic bristle. The amenities of the spa are nice. The steam room was nice. But as a spa there should have been a sauna and jacuzzi at least. I will be giving this spa another shot to see how the massage is.

Very nice place, I enjoy the massage, it was more hen experience as a couple then a good massage, the join bath room is very romantic and highly recommended.

Loved my mani-​pedi by LaShauna! She has an amazing personality and learned she is a big foodie! She also has healing hands!
This was a birthday gift spa day which included massage which was lovely, express facial by Katie!
The steam room was great and loved relaxing in the waiting room!
The design of the spa is light and filled with great energy. I fell in love with the mirrored vanity dresser, thought it would look great in my bedroom!
Excited to return for another healing spa retreat day! I just love living DTLA and it’s great to Über there to avoid stress!

Greeted by a glass of prosseco And a beautiful smile.
Angelica, Lashauna, and her team at the ritz were incredible. Above and beyond doesn’t even begin to cover it. Their love and dedication to the service they provide is authentic and unparalleled.
We have had two days at the spa and have now thanks to this experience I will always come back to this spa. We had the coconut scrub treatment and the coconut seasonal massage. Must do experience — that has become part of what we do when at the ritz.
They have taken the spa experience and made it an art. Creating memories and engaging all your senses with the sights and smells.
Please do this for yourself, invest in yourself.

OMG where do I even start!!! This place is heaven on earth and if only I had all the time and money in the world, I would come here everyday!!!
So my bf and I signed up for the valentine’s day sweet-​on-​you package that included a chocolate aromatherapy massage, chocolates to snack on, and a bath after.
When we got to the spa, we were about 5-​ish minutes late, but the employees were so nice and they welcomed us without question anyway. There’s a lady who took me to the women’s lounge, showed me how to use the lockers, and also gave me a mini tour of the facility. The women’s lounge had basic essentials like hair dryers, q-​tips, shampoo, etc. Afterwards, we were supposed to go to «The Sanctuary» (more on this later) and wait for the masseuse to call us, but since we were late, we went straight to the massage room.
Inside, it was very serene and calming with beige/​off-​white colored walls. A warm/​heated massage bed welcomed me and… It. Felt. So. Good. It’s amazing what a simple heated massage bed can do. The bed moves up and down too! #mindblown. My previous massage experiences consist of just a normal bed and it’s always so cold when they expose a part of my body for the massage. It takes away from the relaxing experience. But the Ritz spa is different. Every detail counts and every single one has been considered.
The therapist I got was right on point when it came down to pressure that is appropriate for my body. In the middle of the massage, they had me smell the chocolate scented oil that they used and it smelled so much like chocolate! Even though it really was not chocolate LOL. Afterwards, we were instructed to enjoy the hot tub waiting for us across the room. The water temperature was perfect and tiny bubbles were waiting for me! They also provided some chocolate covered strawberries, various types of chocolate to munch on, some chilled cucumbers for the eyes, and cold water to drink during our bath. The bath lasted approximately 25 minutes, and they give you a «knock warning» when you hit the 20 minute mark. Even the towels they used were heated (from the towel warmer).
After the bath, we were told to enjoy the room called «The Sanctuary» where we were supposed to go earlier to wait for our masseuse. This is basically a lounge area where you can be lazy and stay as long as you want. There were multiple lounge chairs, snacks such as almonds and dried fruit, different flavored tea, etc. The TVs had random pictures of tropical places and soft music playing.
Our valentine’s day package was also supposed to include champagne for two, but since we did not want to drink alcohol, we requested smoothies instead. The lady said that the blender was broken so they served us with strawberry mint mojito instead, but it was very bland so my boyfriend went to the front desk and requested for the smoothie again since it was what we initially wanted. I don’t know how they made it happen since «the blender was broken», but we got our smoothies and we were happy with it (maybe they had 273 623 other blenders that are not broken after all). Towards the end of our experience, my boyfriend went to enjoy the sauna in the men’s locker room while I continued to lounge in The Sanctuary and fell asleep for about 2 hours.
This was the best day of my life massage wise. Definitely worth every penny I spent!

I went to the Ritz-​Carlton Spa for Valentines day ! The spa was beautiful very relaxing and very clean! The staff was polite and very professional. I always LOVE how Ritz employees are trained to go the extra step for their guests! So i received a deep tissue massage from Dalesha it was fantastic! I highly recommend going! Enjoy!

I visited the Ritz Carlton Spa in the fall of 2014. My reason for visiting was to get my hair styled for a special evening event. I was looking forward to this as a special experience to share with my sister, who was also getting hair styling. I was disappointed in the service I received, especially considering the price I paid.
To start, my stylist was more than 15 minutes late, with no communication by any staff member. Considering I had arrived early (by 15 minutes) and I’d scheduled this appointment to be able to head to my event afterwards, it was alarming that I was essentially abandoned in the sanctuary room. I had to finally stop a random staff member and ask about my appointment. (My sister’s stylist picked her up on time.)
When I was finally picked up, I was taken to a styling booth that seemed like it was a closet — weird. My hairstylist got off on the wrong foot by being glad I have shorter hair and thus she would be able to catch up on her time as I wouldn’t take that long. My stylist did not seem to have any experience in guiding hairstyle selection — this is a nearly once in a lifetime treat for me, I am not a fashionista, I am there because I don’t know how to style my hair and I was hoping for a stylist who would be able to suggest and execute a great look for my night out.
Instead, I ended up with what I felt was a sloppy hairstyle that didn’t look any better than what I could have done myself in 10 minutes in my room. I don’t feel like I was treated to a +$ 100 style or treatment, especially considering my time was cut short instead of getting a full hour of attention.
I would definitely not go back or recommend the Ritz Carlton Spa for hair styling.

I only had time for a 30 minute massage, and wish it was 90 minutes! One of the best massages I have had. The spa is very nice too. I love the video streaming of Hawaii. You really feel like you are on vacation.

I came here for a massage as a pre-​graduation gift for myself!
It was amazing!!! I can’t wait to come again

The name says it all, it is THE Ritz! Such a beautiful and elegant spa facility, champagne or sparking water upon arrival, we chose champagne of course.
I really liked the layouts of this facility, small and intimate, perfect for couple spa times! The sanctuary is common area for men and women, they provide coffee, tea, lemon water, and healthy snacks, even different kinds of honey for the teas! Comfy beds with pillows, cushions and blankets, with soothing music in the background, so relaxing and peaceful.
The women spa has a small lounge, steam room, showers, locker room and vanities. They provide pretty much everything, even cucumber slices to put on eyes! I could have just gotten ready here for dinner date if I had brought my makeup case. The steam room was extremely hot and dark, too claustrophobic for me, so I didn’t try it.
I had express mani and pedi done at the nail salon, my nail tech was very gentle and thorough, did a great job on my nails, they looked so pretty with bright colors. Hubby had massage service, he said his massage therapist was really good, he loved it.
After our services done, we just hung out at the sanctuary for a while. One of the staffs was so friendly, kept bringing us more champagne, asked what else did we need from time to time, it was really The Ritz Carlton world class service, seriously!
Loved loved our wonderful spa experience, I can’t wait to come back already!
Ps. The price listings on their website are for weekdays, prices are more higher on weekends. Massages starting at $ 180, mani and pedi services starting at $ 110. Better call to make sure the prices, or if you stay at JW or The Ritz, there is a spa brochure on the bed.

If Ritz-​Carlton is in the name, you can expect world class service. This spa is no exception. Everyone is very friendly and professional. Probably one of the best spas I’ve been to.
Upon arrival you are greeted and offered a beverage of choice. If new, you are taken on a tour of the facility. Note, Marriott and Ritz hotel guests and residences have the privilege to access and enjoy the facility for FREE.
The spa itself is a little on the smaller side compared to others. However it is never packed so size is not an issue. Fancy, cute décor and relaxing atmosphere. Here’s a quick breakdown of the different areas:
Sanctuary Room:
— Coed lounge
— Complimentary snacks & beverages
— Variety of magazines
— Reclining chairs & couches for couples or small group with blankets & pillows
— Soothing music
Women’s Area:
— Small lounge (always empty because the sanctuary room is a lot better)
— Tall narrow lockers
— Typical necessities: robe, slippers, hair dryer, brush, makeup remover, dental kit, razor, shower cap, etc
— Decent size showers
Steam Room:
— Built in shower (in case it gets too hot & you want to rinse off a little)
— Stone beds (comfier than most steam rooms)
Couples Massage Room:
I’d recommend getting the tandem for two if you’re with your significant other. The couples room is bigger and also has a tub. Very romantic and perfect for date night.
Now to the massages. AMAZING! So far I’ve tried both the signature and deep tissue. Loved both. Signature is more relaxing. However the deep tissue is definitely my favorite. The masseuse can adjust to your preference in pressure. Messages start at $ 150.
Only complaint no jacuzzi or pool

Yes, it’s fancy. It’s the Ritz. But I honestly go there ’cause sometimes the services work out to be cheaper than some of the not so fancy LA day spas. So, why not? The service is always impeccable. Everyone’s friendly and approachable. Don’t be intimidated just ’cause it’s the Ritz.
I’ve had the L.A. Rocks (hot stone massage), the Enrich & Renew (body scrub) and the Bio-​Dynamic (facial) treatments. All of which, I hate to say, are just average in terms of technician skills.
The spa itself isn’t all that big. There’s a steam room, a hallway with large chaises you can relax in and the Sanctuary, the co-​ed waiting room. You’re offered champagne upon check in, there’s spa water available through out infused with whatever fruit is in season. A variety of teas, nuts and dried fruit available in the waiting room. –1 star for no gym access. +1 star for roof top pool access. Another –1 star ’cause you have to be escorted up there. Investing in guest arm bands or something wouldn’t hurt.
Over all experiences have always been pleasant. I can’t complain. But I can’t give it a 5 star rating ’cause honestly I just never walk away feeling like I got THE best massage, facial or scrub of my life.
If you luck out, sometimes they give you a little $ 25 off your next visit card. That’s probably what keeps me coming back. That and the view from the JW pool and occasional strawberry water.

I was really hoping for an oasis in a urban jungle. Eh — not so much.
The massage therapists are 5-​stars all the way. The ‘SPA’ experience is a true 3 star.
So what’s missing you ask?
hot tub
Steam room — all ceramic, no wood — lounges face the door.
lockers — small and skinny
Toiletries — BYO! Yikes! Just the basics. I mean there was a comb, and makeup remover, but that is about it. My hubby noted this too with the men’s facilities, only hairspray (struck us both as odd).
The massages were both great, but we both left the facility feeling like something was missing. We both decided it was the toiletries and little touches.
Again, the staff and therapists are AWESOME — if you are in the area and just need a massage this is the right place. If you are looking for a comprehensive, under one roof all in spa experience — this might not be the place for you!