The Spa InterContinental

The spa is okay. Wish they had more than just a steam room. Jacuzzi and pool are outside of spa — so they are for common use. Lots of kids there. And also all bins in the spa are always full — bins for dirty towels, robes and trash… Don’t know what’s up with that. I was here for 4 hours — noticed, wasn’t emptied once. Ahhh… And no fresh fruit or hot tea like in other spas… Will probably try another spa next time. The only exception was my massage — my massage therapist Miguel was exceptional. Very knowledgeable. So he gets 5 stars and spa gets 4.

One of the worst massages I’ve ever had for the price I paid. I even complained after the massage and all I got back was, «thank you for your feedback.». Also complained online, and nothing. I don’t recommend this even w/​a Groupon.

This was the WORST spa experience I have ever had. I arrived with my husband 30 minutes before our services do that we could enjoy the facilities before our massages. We checked in with Keona at the front desk. We were then informed that the spa was undergoing a renovation so there were no showers, steam rooms, sinks, bathrooms, or lockers… …
Since we asked to shower first, she escorted us to a room down the hall and left us without robes, slippers, or towels… When we asked for those things, she left to get them. We then noticed that there was trash in the room and it smelled like old cigarettes. There was a liner on the toilet (not sure if it was used or not) and the bathroom was dirty.
We returned to the spa lobby and said we couldn’t shower in that room. We asked if there was anything else they could do. Keona then put us in a treatment room to shower and prep for our massages. She left us in the room with shoes… But still no towels or robes …
5 minutes later as I’m standing naked with my husband, a woman walks in and begins to prep the room for a facial. She says we will have to go to a different room for our services.
I finally ended up in a massage room for my service, after being told that if they took time to find an adequate place for me to shower I would lose time from my massage. The massage itself was not great, but good enough.
In closing, DO NOT COME HERE! Unfortunately, we had an awful experience for our annual New Year’s Day tradition of kicking of the year with a relaxing spa day and massages. I warn you. DO NOT COME HERE!

This last time I was there (10÷22÷15), both the men and women’s locker area, sauna rooms, steam room amenities was out of commission, seem like this has been under construction since May or June of this year. My massage therapist was a Miguel and his hands were really rough. Was not pleasant to get a massage. I would have asked for another massage therapist but since I was told he was the only one available I didn’t have much choice. The couple room is always nice to be in with my partner. Massage was good but could have been much better. Hopefully the spa will speed up its construction, its just not the same without the normal pampering services. Will think twice before coming back next time.

Got a groupon or travelzoo here for 3 massages– they were AWESOME! They validate parking and you get access to the pool/​hot tub. Very easy scheduling.

Worst reception ever! She was on phone for a long time when we checked in then she didn’t show us the pool area nor told us what happened and where to wait.
We then waited until 6:10 and telling us that here will be $ 25 surcharge if we want to stay together.
Terrible terrible service!

What to do when you work through the long weekend then randomly get 2 days off midweek? A treat yo’self staycation, of course! And my spa day at the intercontinental fit the bill quite well. I purchased a travelzoo certificate that included free valet parking, full gym and pool access, and a 50 minutes Swedish massage. I showed up at noon, had lunch at the pool, read and lounged for hours then had my massage at 4. Quite the perfect day. Here’s why:
Service– top notch. While I was distracted by the warm welcome of the valet, I left my phone in the car. By the time I noticed I was in the spa, and was immediately offered to have a bellhop bring it to me. Everyone was polished and polite, from the pool servers to the towel peeps, to, of course the massage therapist, who deserves her on paragraph–
The massage therapist– exceptional. The therapist had a wonderfully easy going personality and applied the perfect amount of pressure throughout. I was very much at ease and perfectly relaxed I could rely on her professionalism and expertise.
Facilities– so the pool is just a rectangle, but it had good towels and was pretty empty throughout my stay, so I could easily swim knowing there wouldn’t be anyone in the way. I took a cabana because I could. I napped for 40 minutes undisturbed because it was that quiet. And yes, the locker rooms were under renovation, but since it was a quiet day I got full access to a «villa” — where the massage takes place but also where there is a shower, restroom and private patio. I wasn’t expected to hang out there all day, but I didn’t feel rushed as I used it to shower, change, and get myself ready for the evening.
If I had to critique something, I’d say the poolside food offerings were just «ok». They weren’t expensive but still overpriced for what it was. However, I’d return in a heartbeat!

Got a nice facial here. Liz was very diligent on making sure all my tiny pimples and blackheads are cleared out. I also used a travelzoo voucher which made he price very reasonable.
Too bad the facility’s being remodeled so I didn’t get to enjoy any amenity

Not impressed, I had a manicure and the pictures online don’t represent the manicure stations. I found the
Nail polishes were old, definitely not worth $ 45 it was a $ 12 manicure.

Hmm…
Our first time here was wonderful! We had the couples retreat which includes a couples massage + a nice soak. I was bummed that the male facilities were out of order but our visit went wonderfully otherwise and we loved it so much, that we bought another gift certificate on the spot.
This time we came back hoping to get the same wonderful experience, but were really really let down. First off this visit was almost 6 months later… and the male facilities are *still* being renovated, as are the female. So we had to be rushed in/​out of a treatment room to change in to robes and lug our clothes around until our treatment time. OK, not very relaxing but no big deal.
Then as we were having our massages children were shrieking like banshees from the pool next door. Not relaxing x2! All the rest of our visit was roughly the same– loved the warm soak at the end as always. You also get champagne and iced towels in case you get hot and its a great way to finish off your massage.
Here’s the part I’m honestly fuming about: After we left I received a phone call asking me if i’d like to leave gratuity… after having tipped BOTH masseuses on the full price of the service. Really really lame, embarrassing and shows a clear lack of communication with staff. I called back to let them know I had in fact, tipped. And the response was a quick «oops». I’m happy
they help their service providers get their tip because TBH, this probably is pretty effective at collecting it. However shouldn’t you be a 100 000% sure they haven’t tipped already? No facilities + shrieking kids + lame calls about the tip you already left. Not happy at all.
Really, really lame I Spa.
Good things to know:
— Valet is free, just get validation on your stub
— Jessica is literally the BEST masseuse in the entire freaking world, and my BF agrees. Try her now and thank me later. If I ever come back it will be because of her magical hands :)

Like many of the reviewers here the spa canceled my appointment five hours before it was scheduled and left a barely audible message about it and upon my call back the first secretary was quite rude. They rescheduled the appointment three days later at «the earliest» time. The only reason I have given this place three stars:
1) the hotel is nice and the ambiance is lovely
2) treatment rooms are nice and spacious especially the couples villa we were in
3) the view and the pool space
These were the most redeeming features of the spa here. The massage I got was below average and the girl didn’t touch any knots and basically rubbed lotion on my body for fifty minutes.

They were decently friendly overall but I wouldn’t say this was a great experience, by any means. I prefer a deeper pressure massage and they somehow thought I wanted a Swedish one. When she «confirmed» my Swedish massage in the room, I mentioned that I’d prefer more pressure because strangers rubbing oil on me lightly really creeps me out. She acknowledged my request and then proceeded to rub me down like a total creeper. I know it’s not intended to be, but I said that I strongly prefer that it’s not a Swedish. If the pressure couldn’t be modified, she should have just told me and I would have given the appointment to one of my friends.
Since I really didn’t have a positive experience, I had no interest in tipping. However, the chick out front seemed to insist that we did — I don’t really care what she thinks. Perhaps I have to make it more clear next time by leaving a one cent tip just to see if they’d actually process the charge. There likely won’t be a next time though so whatevs.
The steam room/​sauna/​locker room area is somewhat outdated but they mentioned remodeling soon. They only have two showers but there was really nobody else there except for us so it wasn’t a big deal.
This place might be more worthwhile if you’re planning on coming w some friends and using their pool and lounge areas to hang out but I wouldn’t go out of my way for the services since you can get better quality elsewhere and for cheaper — free valet though — just make sure you have them validate.

Overall a pretty disappointing spa experience. The InterContinental is one of those hotel brands that invoke images of high-​end luxury and attention to detail… two things that have not made their way into the spa experience. I knew beforehand that the mens’ locker room was closed for renovation, but I did not know that the substitute was basically a repurposed hotel room on that same floor. Furthermore, it’s the same room for the all the male clients that day, so I was hurriedly showering and changing for fear another client would come in while I was using the facilities. The actual spa facilities are small but new, and you have access to the hotel pool, which is a fun plus. My actual massage was mediocre at best. I had purchased the additional aromatherapy service but that was never done (and I wasn’t charged after I complained). And lastly, a hotel-​wide fire alarm went off as I was paying, really a fitting ending to an experience that screamed «get out while you can.»

The staff is good that’s why I gave 3 stars because the facilities are not … Too bad when you spend so much for a massage or a facial. I don’t think I will go back especially when there are so many good places in LA.

My wife and I celebrated our anniversary and decided to try this spa. Fantastic place, great staff and exceptional service! My masseuse was Eva my wife had Regeina and they were amazing!
I hope on our next trip the men’s sauna and locker room will be open.

Have you ever went into a deep tissue session and all you got was the so called masseuse protrudes her unskilled elbows into your body and every single touch felt unpleasant and horrible ??? Well that was my experience.
Def of the worst massages of my life. The facility’s men locker room was under construction and they guided me toward end of the hall to a conference room with a disgusting shower.
Will not go back and will not Recommend to anyone.

Got a massage from Mariquette (not sure of spelling). It was an awful massage — maybe I should have gone with deep tissue? Nevertheless, had pain all over my body the day after.
I felt pressured to leave her a large tip. Once she told me «normally we charge for aromatherapy». Believe me, aromatherapy isn’t that important to me.
To top it all off the men’s locker room is currently closed for renovation.
I’ve had massages that cost 25% of this one that I enjoyed much more.
I would not recommend this spa to anyone.

I was very pleased with the service of the staff. They were very courteous and welcoming.
Three of my friends and I went for a massage day and it turned out to be very pleasant. If you are looking for low key, quiet, place to relax Intercontinental spa is the place to go. We went on Monday so there were a few people at the pool. The only downside was that since the weather was chilly we didn’t want to stay outside the entire time but there were no places to rest inside the spa itself. Also, since its a spa, it would be nice if the water was perhaps infused with a few lemons or limes, or some fruits of some sort? :)
I loved our swedish massage. I’m usually the type to always get deep tissue massages but decided that I wanted to try the swedish here and it turned out to be amazing. I felt much rejuvenated and refreshed after the massage.
Lastly, the staff at the spa and the hotel were both very nice and professional. If I lived a little closer I would definitely have to come back to this place.
Thanks for a great experience!

Love the large outdoor pool, but it can get quite windy and cold outside. The jacuzzi is located outside too, but there’s no jacuzzi inside the locker room so you have to wear your swim suit and go outside. Once outside, you have to go around the other entrance by the gym to get back to the spa since the gate by the spa automatically locks. Not very convenient.
The locker room is small, but there’s steam room and dry sauna. The room that we got the massage in was very bright, and initially the masseuses left the blinds open so anyone can see inside until we asked them to close the shades. It wasn’t very private or relaxing. We got the hot stone massage, but it was just average. In fact, I was quite dizzy after the massage since they didn’t have a pillow for the head.
Overall, a so-​so experience. The locker room is a bit worn and small. I prefer a bigger spa instead such as the Fontainebleau in Miami or Qua at Caesars or even Burke Williams. The massage also was disappointing. Needless to say, we will not be back. The receptionists were quite friendly though with good customer service.

My friend got married at the InterContinental hotel last week and we all booked massages for the evening before the wedding. The bride was stopped in the hallway enroute to our appointment by the events coordinator therefore we were running a few minutes late, as soon as we arrived at checkin we were told our massages were going to be cut short. Kind of put a damper in what was going to be a relaxing afternoon BUT besides that the massages were excellent!
Really relaxing. The rooms were clean and comfortable. The changing area could have been a bit bigger as there was maybe 15 lockers in an L shape in total so we were «late» and people were changing which made getting to the locker difficult. The ammenities are nice and valet is validated if you have a spa appointment.