The UPS Store

excellent packing and shipping of my fine arts paintings recently by Mauricio! totally professional and pleasant. highly recommend this store.

incredibly rude people. do not support them! drive the extra couple miles to the nect location.
called asking for help, got hung up on. 4:30pm 2÷13÷16…

Do not come here for passport photos. They use an outdated polaroid camera, which wasted about 20 minutes of our time. They told us the measurements were correct for a foreign passport, but we knew better. Ended up leaving without the photos, though they spent a few minutes trying to bully us into buying them for $ 15 a person. No thank you!

The dude who helped me was super nice, but they couldn’t provide me with a tracking number for my package. That’s really commentary on the UPS business in general, not this location, but it’s still pretty rotten. Providing tracking information is important.

Beware! Don’t let them do anything without telling you how much it will cost. It’s beyond me why anyone would give this business 5 stars. They completely ignored me when I was patiently waiting in line. They went to help the guy who entered after me. Thankfully the gentleman pointed out that I was here before he was. That’s when they decided to assist me. I had 2 pairs of shoes that were going to be returned to amazon for free. I asked one guy for a UPS bag to return them. Instead, he gives the shoes to a second guy who, without uttering one word to me, proceeds to put the two boxes into another box. He seals the box, labels it, then tells me it’s $ 7. Crooks! I will never patronize this business again.

I have been coming here regularly for over a year… and I will continue coming because their service is the best out of any UPS store. JB is awesome and he makes all customers feel like he has known them for years. The staff here goes out of their way to help and they are very upfront and honest to their customers.
They can ship anything, they do notary service, and great deals on mailboxes Tons of parking in the back as well as a very convenient location. I recommend this UPS location to anyone!

I try to only give positive reviews but holy cow!!! This place!!! This place!!!
I went in to ship a box ground to New York. They told me they were out of forms for ground. I could send it next day but he didn’t have the right forms.
I’m sorry, there were computers right in front of us! Couldn’t he have helped me to print something out?
He told me to go home and come back with a print out! How dumb
Then he told me there was another ups store not too far away.
I really would have appreciated some effort.
This was nothing short of incompetence
If you work at UPS can you send them some ground forms. I know they need them.
Thanks

These guys are great.
I went in a 9am to return some items I’d bought online. The company had sent me the wrong items and were making me pay return shipping. Online UPS quoted me 50 bucks to ship the items back! They were heavy, but still, a $ 50 return sounded pretty awful, so I went in to see if there was any other way to do it.
Mauricio helped me pick a cheaper shipping method, a cheaper shipping box, and even packed and taped it up for me. It ended up being less than $ 20.
Great service, really helpful staff!

I just have to say that the people who work in this ups store have got to the nicest and most helpful people I’ve ever come across. For me to feel the need to take the time to write a review on a ups store, it has to be good. I will continue to pass up other ups stores to come to here.

The manager Javed saved my frustrating week by helping me return something I had been trying to return at other places for days. He even offered me a discount after I told my sob story of how the nearby Fedex place treated me. He did it for $ 35, one fifth of what the Fedex asked for to ship a small junk item back to Canada. And he did it in a tenth of the time. He filled out the confusing customs stuff for me instead of dropping a set of forms in front of me and dropping me into another line. I’ve been back and he was also there and helped me do stuff with no wait.

I love this UPS, they are always extremely helpful, sweet, and go above and beyond to assist me. I recently had to get a live scan done for my job, which Abraham, the owner, did. There was an issue with my finger prints being read, so I went back to get another live scan and Abraham did it free of store charge. He also spent extra time ensuring that the finger prints were perfect so they would not be any additional issues. Abraham was kind, considerate, and really took the time to ensure that I got everything I needed. Will definitely be referring people here.

I don’t know why these guys don’t have a 5-​star review, they’re awesome and SO helpful!
I showed up with a giant Pottery Barn box with a desk that I needed to return and asked if someone could help me unload it from my car as it was rather heavy. Javed the friendly owner came and carried it out and didn’t let me help at all, he took care of everything including the mailing pack and return authorization, and he even peeled the original old mailing labels off the box as I didn’t have time to make it shipment-​ready yet.
Was so easy and made returning a bulk item take about 90 seconds total– wow!

This is my neighborhood UPS store. They have everything I need to ship packages. I never have to worry when I forget about buying boxes. There are street parking and 2 hour parking in the neighborhood street. There’s also parking in the back of the building for a quick drop off!

This place is awesome. They always take care of my shipping needs with great customer service. I also get alot of copying and laminating done here. So glad there is an UPS store so close by!

I really don’t get the bad review. I rent multiple boxes from this UPS store and use it extensively and all I can say are good words. The team is professional, the service is outstanding, I totally recommend this UPS store.

Today I visited this location to take care of two important items.
1. I needed to get fingerprinted for a new job.
2. I needed a notary signature for a document.
I called ahead and spoke to a very nice gentleman on the phone who told me the livescan technician would be available from 11 – 3. I quickly arrived and was happy they had parking behind the store. 25 cents for a half an hour, that’s the best deal in LA! Immediately the technician asked for the required paperwork and we were in business. This is my type of place, no nonsense, and service with a smile. While I was waiting, I also obtained the notary signature. AWESOME!!! I was done extremely quickly. Before I walked out of the store, I thanked the technician and found out he was the owner. What a nice experience and great customer service. I will always visit this store for all of my shipping needs. A hidden gem!

They have won me over! The owner has made some changes and I now feel like the customer service has greatly improved!

Wow, not sure why all the hatin’ on this storefront. In my limited experience, they seemed OK. Looking for a Notary, they can do that for $ 10. I didn’t realize how niche-​y that service has become; but it was nbd here. Plus, if you have something that’s going out UPS anyway, well, there you are.
The signage outside could be a big bolder, but other than that, no real complaints. They have a number of quick supply things you might need like tape and envelopes, rope even. Street parking.

JB was a true professional in every sense of the word. He helped me ship an exhaust all the way to Canada. He clearly explained all the fees additional things I wasn’t even aware of and definitely saved me a lot of time and energy, let alone money! He even spoke on the phone with my buyer to clarify all the shipping details. I don’t know what I would have done if it wasn’t for JB and his helpful staff that day and will definitely recommend their services to all who go there.

I have an Ebay business and needed to ship a bench to Dallas TX. After going to different shipping businesses I came to this store and was treated above and beyond professionally and the price was way better the other shipping businesses. They packed to perfection and treated me so kindly. The Manager JB, Aldo and Abraham are hands on in both business and supportive because I walked in so frustrated and left feeling so good. They contacted my EBay customer via email to organize how she wanted the bench shipped and packed. Amazing store. I went to another UPS store before and they wanted to charge $ 20 more than this store. I’m happy that I found my UPS store for my larger EBay sales.