The UPS Store

I’ve been here a few times and basically, what you’ll get here is quick service. They may come off curt and/​or rude, but they will get the job done ASAP. I have usually visited this UPS to get live scans (fingerprinting) and to ship packages. More often than not, there is little or no line, probably because the staff doesn’t really want to talk to you.
I usually park in the Ralph’s underground lot (if you validate in store its free). Its convenient because you have to enter/​exit through the Ralph’s anyways.

Deserves a Zero!!! This place has bad ratings for a reason and that reason is VIOLET! The rude unprofessional manager and a big bully!!! I have had a box here for 3 years and I go there at least twice a week. I am a regular customer. The employees know me and I cause no problems despite every time I go in and I have to interface with VIOLET SHE HAS A HORRIBLE ATTITUDE. Well yesterday she went too far with how she addressed my teenage sister who was picking up my package (I called ahead of time to ask if this was ok and the guy told me yes no problem). I called VIOLET and told her that as a regular paying customer you do not have the right to treat and talk to people the way you do otherwise they will take their business elsewhere. She then proceeded to yell at me and tell me she can speak to customers however she wants and that she was going to close my box and return all my mail and packages to sender then she HUNG UP IN MY FACE LIKE THE RUDE UNPROFESSIONAL PERSON SHE IS. Next thing I know I get an email saying my box was closed. My business partner goes up to the store to ask why our box was closed WITHOUT OUR CONSENT and they said that I had verbally abused Violet!!! Which is a TOTAL COMPLETE LIE!!! I never wanted my box closed AND I DID NOT VERBALLY ABUSE ANYONE! I guess it’s too much to ask for your customers to be treated decent! Not to mention I had just renewed my box for another year! Managers do not just get to wield their power when they don’t like someone for no good reason!
I have filed a formal complaint with UPS corporate and I will be following up with the store owner and UPS regional offices.
It is the holidays and I am expecting very important packages. I was told BY UPS CORPORATE that it is illegal for VIOLET to deny my packages. If she does this I will seek LEGAL CHARGES AGAINST HER AND THIS HORRIBLE PLACE!
***Spend your money elsewhere and save yourself a headache!!**

This store closes at 4:30 p. m on Saturdays and not at 5 p. m like the website claims. I showed up at 4:30 only to find a sign that said that the store was closed at 4:30pm on Saturday. I guess I’ll call next time.

I was gonna leave a review explaining my anger at the service here but after reading some reviews there’s no need to say any more than, how is Violet still working there? She is a terrible employee who has no people skills and is more concerned with establishing her position of power rather than interact like a normal human being. If upper management wants this place to thrive, they will get rid of Violet, she’s probably the only reason this place has a 2 star rating.

A one star-​rating is more than one star too many. I never write reviews on Unilocal,that’s how disgusted I am with this UPS store on 9^th and Flower. 4 of the most unhelpful employees I have ever seen. I first walked in around 11:00 for a re-​routed package. Walked in to find 4 employees sitting on the counter looking out the window at the cars. No work being done, yet too busy to be helpful. I am here to pick up a package that was re-​routed to this store. Here is my paperwork. «Did you have it re-​routed to this store, because usually they go to our other store? Let me look at the log. Nope, it’s not logged in on the log as arriving. It’s not here. It usually takes 3 days to be re-​routed.» Yes, it was re-​routed to this store, this address, here is the tracking number. It was re-​routed on June 24^th. «Ok, let me look that up for you. Oh, its coming ground and ground gets here no later than 3:00 pm.» Ok so I can come back after 3:00 pm. «Yes, but check the website first to be sure it says it was delivered.» Ok, did that, it was delivered, not only that a call was made to the store to see if it arrived, they said no, then a call was made to UPS website number and they said, yes it is at the store. Everybody was conference in on the call and the 9^th and Flower store finally confirmed they had it, claiming it had been delivered next door. It is now around 3:30 pm I walk to the store less than 3 minutes away and when I walk in they act like they never had a conversation 3 minutes ago on the phone. He finally finds my package, asks for ID then logs it into the book and asks me to sign for it. Funny, the signatures half way down the page, all from yesterday. I was the first signature for today in that book. So I am the first person to pick up a package today from a store who originally told me my package wasn’t there because it wasn’t in the log book where it appears they only log things in as you pick them up. UPS if you are monitoring – this store needs major overhauls, or it will be out of business.

Service is terrible here. If it wasn’t so convenient for me to come here from work I wouldn’t even bother. 4 people sitting around doing absolutely nothing and not helping customers.

i am literally FUMING from just coming back from here.
VIOLET REALLY SUCKS. I really think that by some fluke of nature she became a manager at this store. She has absolutely no customer relation skills. She will literally give you a one word answer, «no» without trying to listen to your response. Twice i had the displeasure of being in contact with her, and twice i am FURIOUS! There is no way of getting through to this person without wanting to lobotomize her.
Our corporate office has a PO box in this UPS store, and we had the unfortunate event that the person in charge of it previously was fired. The guy who got fired didn’t give us the right key. SO, long story short, we have to change the name of the PO box. She told us that we need to bring a copy of the addresses utility bill and water bill in order to change the name on the account.
Fast forward to today. I brought both of these things (as a print out from online as we do NOT receive paper billing) and she tells me that they «do not look legit» because they’re printed. Wow! SERIOUSLY?! I tried to explain that we don’t get paper billing and this was sent from our corporate office in NY. Violet said, «I am not getting in trouble because of you». That was it. That was her explanation. From my understanding of upper management, you should really be able to diffuse a situation by being reasonable with a client. Violet on the other hand, always finds a way to escalate it by being rude and not listening to any logic.
Save your sanity and go to the next UPS store you can find. Even if that means driving through traffic. The anger you’ll feel in 20 mins of L.A. traffic would be heaven compared to having any kind of interaction with her.
7÷31÷15 UPDATE:
(Since the above altercation, my manager was able to easily get things switched over with another person when said store manager was not there.)
So, I returned to my office today and I got and update from my manager that I wanted to share. Apparently, she received a «courtesy call» from the UPS store manager stating that they will be no longer receiving mail that is addressed to the PO Box under any other name that is not our legal name. For example to those reading this, if the parent company’s legal name is Proctor and Gamble, but the business name is Tide they will not accept anything that says Tide even if the address is correct. This might sound like a legitimate rule, but things become transparent when she said something along the lines of, this is because of that bad review you left. WOW! WOOOOOOOW! Basically we are getting our mail held hostage because of a review of poor service. I wouldn’t say its ironic, it’s just plain CRAZY!!! VIOLET YOU’RE TURNING ME VIOLET! (haha I’m still allowed to be funny when dealing with crazy)

Violet was amazing. She printed and binded several documents for me. She had a great attitude. I appreciate how professional she was and the great finished product. When I called she told me when they were closing and said when to get there by. She could have said nothing, and just closed. I really appreciated her help, she had an impact.

I would give this place a minus five stars if I could. Unfortunately, the lowest we can rate an establishment is with one star.
I bought a jacket from Nordstroms which came with a pre printed return mailing label. The jacket did not fit, so I decided to return it. Therefore, I placed the pre-​printed label on the box on which the item was originally shipped. I have bought a number of things online from Nordstroms. The return packaging is pretty standard stuff.
I dropped the jacket off at this UPS location on February 7, 2015, which fell on a Saturday. There were two young men working in the store at that time. Both of them were very helpful and seemed knowledgable. If my review had been based soley on their services, the rating would have been higher and my comments would have been different.
One of the young men told me although this is a UPS location, that I can drop off a USPS package at this location. He said that USPS picks up packages from that UPS location regularly. He told me that USPS would pick up my package that same Saturday afternoon. Based on his recommendation, I took a picture of the tracking number. It was a good thing I did that.
On Thursday, Feb 12, I went online to check the tracking of this return package. I typed in the tracking number where indicated. I got a message that there was no record of my return package. After five days, there should have been scanning information, even if the package had not yet arrived at its destination.
I called the UPS store where I had dropped off the package. Initially, I had spoken to a young girl named Missy. She was very unprofessional, so I asked to speak to the manager. Someone came on the phone who identified herself as Violet. She said she was the manager. She was worse than Missy.
I gave Violet the Tracking number. She looked it up online and told me, what I had already told her, i.e., that there was no record of the package. I «tried» to ask Violet if she would look in the store and see if my package had been inadvertently left there. I wondered if perhaps it had been overlooked. I had really called with the intention of trying to resolve the problem.
However, Violet would not give me a chance to say that. She drowned me out, and spoke over me. Then she hung up the phone. I called back. This time I put her on speaker phone, as I had someone with me and wanted the person with me to hear the conversation. Violet said that she knew that she was on speaker phone. In fact, she thought she was being recorded.
Once, again, Violet did not let me talk. She insisted that I listen to her. She said that the prior Saturday, no one from USPS had picked up the packages. (I don’t know if that is true or not, but it contradicted what the young men had told me who were working there the prior Saturday). Violet then said that the following Monday was a holiday. Therefore, she said no packages were picked up on that day. Then she said something erroneous. She said that since that since the return label was from Nordstrom, that I would have to track the package through Nordstrom, not through USPS. Then she hung up on me again. She did not let me respond or get a work in edgewise.
Violet’s contention that the package has to be tracked through Nordstrom is incorrect. As stated above, I have ordered a number of online items through Nordstorm’s. I have always tracked packages through the post office. The pre printed label is a USPS label. It is not a Nordstrom’s label. Furthermore, I have never had a package lost or misplaced when I’ve returned it through UPSP, or UPS. This was the very first time that happened.
What really irritated me about both of these young ladies was that they made no effort to resolve the problem. They clearly did not care about me, or the fact that I may not be refunded for the item if it was lost in transit, or not scanned in properly.
Neither Missy or Violet asked me to hold on to see if they could look for the package in their store. Neither of them offered to call their contact person at USPS to find out what happened to the package. They had the tracking number and they could have done that.
They were both imature and defensive. Their only concern was with absolving themselves of any responsibility. They also finger pointed and tried to pass the blame onto others.
As I said above, I am an experienced customer. I have bought a number of items online. I have returned some of those items. I have NEVER BEFORE had a problem with a returned package getting lost or not scanned in properly.
The owner of this UPS store, and/​or the General Manager, should exercise more care in the hiring and training of its employees.

This UPS sucks!!! The guy working (with long hair) was unprofessional and rude. Horrible service. Only reason I went to this place in the first place was because my package got delayed and UPS gave me the option to change my drop off location through UPS my choice. Usually they deliver when i’m not home so figured it would be easier to pick up and avoid missing my package. It turned out to be more of a pain because there is no parking, the guy asked me for a confirmation number that I never received because all I was sent was tracking numbers (responded rudely as if i’m an idiot), and then tried charging me $ 10 dollars because I wasn’t someone who rents a box there, what?! (my account clearly said my balance was 0.00) after this was delayed and I paid hundreds of dollars for my package your going to try to charge me more? And then he decided it was okay I didn’t have to pay, ummmm okay random much?. I had to ask if I could take my package as if I was stealing my own property and felt extremely disgusted with this service. Never going here again.

Service sucks. The employees stare at you like you don’t belong like they are doing you a favor. Rude and gang like. Don’t go there. The owner John is run by his employees… Shame on UPS

Seriously. I did not think they could get any worse!!! I called because my package sent from their location never reached it’s destination. At first she was decent. She asked for my tracking number. Then 6 numbers in she cut me off saying «you have to file a complaint through USPS if you have a problem» and hung up. I seriously can not believe the terrible customer service this location has.

A Okay!
I like that. The line that is. Fits perfectly for this review. I basically use this UPS store to send and ship things I need to return or presents I need to send to family. I tend to pre-​pack and pre-​print my labels so that when I get to the store I just drop it off with minimal interactions.
For the most part the employees have been fairly fast. Service is «meh», store is a little tight with minimal resources but you know what, they get the job done. I can see it being frustrating for people who don’t live above the store like I do, parking isn’t the easiest thing around there.

We’ve used this UPS store for several years and have never had any complaints. Staff has always been friendly and helpful.

This is cool and convenient UPS STORE in Downtown LA at Ralph’s. I come here all the time. I use all their services, Notary, Live Scan, Passport Photos, USPS drop off, color copies, send out UPS and USPS, printed flyers, make keys, Faxed out, got free pens & letter openers, made a poster and used my Unilocal 10% off all the time.
I usually park at Ralph’s and validate for an hour. Pick up some wine/​drinks on sale and I am done.
I guess I get very lucky when I come here, they help me right away, and I get free copies quite often and smiles all the time.

I’ve now been a PO Box customer for 3 years, as well as a periodic shipping customer. They offer a discount to PO Box holders at this location — I believe it’s 10%. Many UPS locations do not.
The staff at this location are excellent and consistently exceed my expectations of similar businesses. Thank you!

Came here because the post office was closed for over the holiday. I wished they would’ve told me the rate of USPS so I can compare prices because $ 13 to ship a small 6×6×6 inch box that weighed less than 0.5 pounds seemed like a lot. The workers are not particularly helpful, but not full of attitude either.

By far the WORST UPS store EVER! The staff seems friendly but they are more likely disinterested in you and just want you in and out of there as quickly as possible.
I HAD a P.O. Box here, after 6 months of complete torture, I had to cancel it.
Here’s why:
NO PARKING
You CANNOT PARK in front of their office to receive heavy packages or boxes. You WILL GET A TICKET.
If you park in the Ralph’s parking lot, which is a few yards away from the store, you will have to walk up the ramp, to get out of the underbelly of the bldg, to go to the UPS store to get your packages. If you have a LOT of packages, which I always do, you will have to borrow a cart from them, tape everything together so it doesn’t fall off the cart and roll the cart, DOWNSTREAM, back into the Ralph’s parking lot. If you don’t tape everything together, ALL YOUR BOXES WILL FALLLLLL! It’s a real, painful, cumbersome situation which is something that I do not need in my life… EVER.
If you get help with picking up your boxes, it is like pulling teeth to get the staff to help. There IS no mercy. You’re on your own kid! Customer’s beware.
GOOD LUCK finding parking anywhere near this UPS.
After 2 parking tickets and several trips of utter agony to pick up my mail, I gave up and went somewhere else.
AND, oh by the way, when you DO park @ Ralph’s parking lot, and go up to get your mail, you have to remember to go buy something at Ralph’s, validate your RALPHS PARKING TICKET or you will get slammed with a $ 35.00 parking fee on your way out!

The people working in there are adequate. Not nice but not rude either. They just do their job. They need to update the hours on the site and the store window. They are not open until 8pm. Very frustrating to get there with a bunch of packages at 7:40 only to find the place closed… the employees inside make a note to ignore you. I can’t imagine it pays that well so I can’t fault them… I would do the same.
Bottom line — Not much choice when shipping things for cheap and you can’t stuff it in the Priority Mail boxes at the USPS store.

After a frustrating visit to the Bonaventure FedEx, this big, welcoming, reasonable UPS Store felt like a breath of fresh air. This may also have been a literal feeling, as I had walked from the Bonaventure in heels, carrying a heavy manuscript, a purse, and the sweater I had shed a number of blocks away. I was sweating a little, and the air conditioning was nice.
I don’t love all UPS Stores, but this location was very pleasant. Clean, pretty, and spacious, with several people on staff who were ready to help with anything. I noted that several Certificates to Roll Fingerprints hung along a stretch of the back wall. Good to know.
I needed to mail my manuscript overnight, and as it was the only hard copy I had of all my work from the last couple weeks, I needed a black and white copy. The FedEx was asking for $.24 a page. The employee here told me it would be $.11 a page, and I said, go nuts. It took a long time to copy, and the employee helping me stood by the machine and kept watch. Other customers came in, and the remaining employees took care of them, friendly and professional-​like. While my manuscript copied, I emailed my shipping label to the store, and another employee printed it. When the manuscript was done copying and ready to go, one of the workers packaged it, affixed the label, and got it ready to go. I had an email from my editor when I woke up Monday, saying it had arrived safe and sound. I didn’t even have to worry myself tracking the package.
When I went to pay for the copy, I expected that it would cost over $ 30, as I had 318 pages. Nope. $ 18.27. I asked if there had been a mistake, but the employee who made the copy said she had given me an inaccurate quote. The copy cost $ 5 for each 100 page bundle and $.10 each for the rest. (I didn’t ask, but I imagine that you pay $ 5 for 51 – 99 copies as well? Because math?) I guess almost $ 20 for what was essentially shipping insurance isn’t cheap, but I’d been anchored at $ 75+ by that ridiculous FedEx, and I was relieved to get out of the shop without feeling robbed.
Anyway, long story short, go here, don’t go there. This UPS Store gave me good service at fair prices, and I’ll run to it next time I’m in need.