The Urban Pet

So excited to find urban pet today! Got the most humane pet food on the market (Open Farm Dog Food) and got our dogs washed too! They have never been softer! Can’t wait to bring them back.

This place is amazing! It’s like a mixture of IKEA and Vegas and Disneyland for pets. You can bring your pet in, but they also do nail clipping here so your pet might have mixed feelings about this place. There is an insane variety of treats and food options and toys for your cat or dog. The employees and really friendly and knowledgable. Hey have a great attitude and they seem pretty proud of where they work.

I have been a loyal customer here since I discovered this place.
The prices are a bit steep but the employees are super knowledgeable and welcoming and I find everything I need for my hairless cat, especially since the breed has very particular dietary restrictions from grain-​free food to sand that really traps the odor.
Def recommend this place.

Love this place! Staff are super helpful and they have a great selection of toys, food, and treats.

Puppy Zoe and I will find any excuse to take a trip to Urban Pet! Their staff have ALWAYS been super friendly and knowledgeable on the the products they sell, and as pet food and supplies in general can get pricey, the staff always lets us know about the current promotions and discounts. Today there was a $ 5 for 5lb bag promotion, that bag is generally $ 17!!!
Also, the $ 20/​yr membership is so worth it (5−20% discounts on almost everything), although Zoe got it for free for the year since she’s a rescue!
In addition to being fully stocked with all the best brands, they have ample parking in the back off of Virgil.
We’re so grateful for Urban Pet. We always leave smiling and tail wagging!

This place is great and the customer service is amazing. The people here are so happy to help with whatever questions you might have. They have always treated me and my little Penny with the best customer service of any pet store we have been to. They are always willing to give a helping hand and offer a treat if you bring your pet in. I would highly recommend this place for anyone looking for a great local Pet Store.

Really nice and helpful employees. They have everything you want here. And if for some reason it’s not in stock, they’ll get it. And they will actually follow through with that which is rare in any type of business these days it seems. Great shop, great brands.

Love this shop! Close to my home and has a killer selection of food, snacks and decent toys. I basically only buy cat litter and food here :)
You’d think a place like this would be super overpriced but the food I buy can’t be found cheaper anywhere! Even online! So that’s killer and shopping local is always A+

Urban Pet is the best!!! They are so helpful, friendly, and honest! They really seem like they care about pets and will give you the best advice for your baby! Special mention to Sarah! She is very helpful! I had questions about switching to Raw food and she was a great help! My baby peanut (maltipoo) recently switched to frozen raw food, Stella and Chewy’s and he loves it!!! It’s great! It’s pricey but totally worth it for your baby! Urban Pet is amazing! I’m happy it’s just close by my house! Never ever going back to Petco again! This place is wonderful!

Great natural and safe product selection and staff recommendations. Prices are the same you find elsewhere for said product, but to have the selection in a local brick and mortar is a big plus. Great spot.

Love this place! The staff is friendly and very helpful. They give a lot of useful information and my pets safety is always on their minds and even though I’ve only been there 4 times so far and they already know my name and my dogs name. I am extremely satisfied and I would highly recommended anyone with a pet to go here. Drew is a amazing, highly informative and extremely friendly. I’m definitely going back!

I LOVE THIS PLACE!
they go out of there way to make sure anything you purchase is the right purchase for you and and your little buddie.
Dan, Drew (btw these 2 are OMG HOT) Michaela are awesome!!! they just engage really well and know there products and really go out of there way to make sure the customer is happy :)
as for the products awesome… clean, organic as much of it as possible! and OH they give a ton of samples to make sure you are picking the right food for your pet.
i have used the Groomers here (they do an animating kick ass job on my dog) thou it only lasts a few days as she is a active lassie :)…
BUT i have total trust in there ability to make sure she is safe and will get taken care of… and she loves going there…
I have never been turned away when i do a walk in and or make a apt they are honest professional and always on target!
i have used the on site clinic for the shots
as well as the teeth cleaning…(wish the teeth cleaning as a bit more comprehensive but then again I’m new to all this so… it could just be me)
OVER ALL this is a awesome place!

I brought my dog here for grooming — twice.
The first time, two years ago, I had an appointment and when I brought her in they had no record of her appointment, had her for six or seven hours and returned her with a crappy cut. I had forgotten about all of this and last week brought her in thinking I was trying a new place.
I had an appointment. When I arrived they had no record of the appointment and my memory was triggered. They weren’t busy so I figured I’d leave her anyway.
When I picked her up she had a crappy cut and it cost me $ 20 more than at K9 loft (where I usually take her)
I definitely don’t recommend this place for grooming — her cut was choppy, inconsistent, and not what we had discussed when I dropped her off.

first off, it’s cute and quaint with everything you need without being ridiculous. The dog food selection was out of this world, and varied in price so you can go big, or you can go home without breaking the bank but for a great brand of grain free food! The staff was friendly, said hello to me AND to Venus (unlike all the other schmucky places).
They were very helpful in making my selection for little Venus and they have all different sizes so you don’t need to commit to a giant bag of food that your pooch might not like. They were extremely generous with treats with her in the shop to make her feel at home and comfortable, and there is a cute little terrior type doggy who runs the place! SO ADORABLE!
Also next door is Moon Shine Grooming. They’ve partnered together, and were able to squeeze my girl in for her first nail clipping! She did fab and the woman was very nice. We became members to receive discounts and although I live in KTOWN and work in VENICE, I’ll def be back to the Urban Pet for all my needs!
xoxo

I came here when I just got my puppy and the staff was sweet and so helpful. They gave me a few puppy chow to feed my new pup. They have a new lot next to the store and would absolutely recommend any new pet owners to make a stop here.

I never give reviews, but everyone’s reviews here need to be echoed:
Continually the most pleasant pet store experience I’ve ever had. Twice now, I’ve come to Urban Pet with my new rescue puppy. (He’s not too social yet and I wanted to avoid the PetSmart dog-​crowd). Every. Single. Staff. Member is incredibly kind, helpful, knowledgable and genuine about the interest of your pet. They were able to answer my questions about comparing brands of food, offer helpful feedback, gave us a membership for rescuing for future discounts, and ALWAYS ready with treats for your little guy (and asking first, to make sure your pup doesn’t have diet restrictions). Honestly, it wouldn’t matter what retail product they were selling… I would shop here just for the staff alone. They are so above and beyond.
Ambiance is great, the shop pooch is as sweet as pie (even with my rowdy little guy barking in his face) and their selection, though seeming small, has everything you need in quality brands.
I’ve read a few reviews knocking the prices and hours of this location, but I disagree whole heartedly. The prices are comparable to the big box retailers, they just choose to carry better quality, and come local brands (something a true pet lover will be thankful for). Anyone who understands and appreciates local business with top-​notch customer service… do yourself a favor and skip Petco and go here instead. You and your fur baby will not regret it.

I just moved within walking distance of The Urban Pet, and I was so excited to walk my dog here for a nail trimming and a toy for being good. Walking down Virgil turned out to be very inhospitable (broken glass, lots of trash, and a dead raccoon!!!) and my pure white pup’s paws turned black as night. I was horrified that I was going to stick these paws in a poor groomer’s face, so when I finally got to Urban Pet, I asked one of the sales associates if they had a wet paper towel I could use. She was so eager to help, and got me an open box of grooming wipes they had out as samples. «Use as many as you need!!!» Her willingness to help calmed my nerves completely, and soon Marty was looking way better.
After his grooming appointment, I found him a fun puzzle toy and a pair of no-​slip socks to help him run around our hardwood floors when we play. I love the high quality products they stock! The only thing that would make them perfect is if they stocked V-​Dog, then I wouldn’t need to make a special trip to Healthy Spot.
When checking out, they didn’t have me in the system despite being a member at the other location. Without a problem, they signed me up again and made sure I got the discount. I love these guys! Great customer service and great products make me happy to live so close… but I think I’ll drive next time and park in their lot. Live and learn!

Love the Urban Pet! It’s gay owned and operated, and it feels good to support my people. But, that’s not the point. They have everything you need for your city-​dwelling pooch… and now that they carry Blue Buffalo products, it’s pretty much a one-​stop shop for my little family. The grooming center is awesome. Never have to wait to get a quick manny-​paddy for my little angels, and the prices are reasonable. And, the staff are ridiculously friendly. I almost want to just hang out here like it’s an indoor dog park, because the clientele and employees are just so chill, it’s just always a pleasant experience to drop in. Highly recommend.

What can I say that everyone else hasn’t already said? This place is awesome! I purchase all of my dog’s food here and I love how friendly and knowledgeable everyone is. My dog gets really excited when we pull up because the staff offers him treats.lol.
They have a great selection of foods and other items. I’ve never felt as though I was being pressured into purchasing things that I don’t need. In fact, I was recently thinking about purchasing some products that the staff just didn’t think I needed and they were honest about that. I really appreciated that! Yes, it’s a little more expensive but the customer service, selection and convenience make up for it.
I also recently started taking my dog to Moonshine Pet Grooming (attached to the Urban Pet). It’s fantastic.

I went here yesterday because my regular pet store, Pet Express, is closed on Sundays. Sergio helped me out and was so knowledgeable about dog food and helped me find the best grain free food that was very reasonably priced. I mentioned I adopted my new dog Bernie and Sergio gave me a grocery bag full of dog food samples and a membership for free, I was so thrilled and surprised! I will also get a percentage off food and supplies every time I go there. Man, I don’t know any other pet stores that do that! I’ve been to Blue Collar before and I know they offer something but as many times as I’ve been in there they’ve never offered me any discounts and the parking situation is a bit much. I’m happy to switch over to Urban Pet! I like Blue Collar and Pet Express as well, but Urban Pet is so much easier to park, I get a good deal on food and supplies and the customer service is really a pleasure to have!
Thanks Urban Pet! And thank you Sergio for your awesome help yesterday and the time you took with me without making me feel rushed!
See y’all soon!