The Wags Club

Let me start off with this … If we ever move out of Los Angeles — Wags is the first thing my family (including the two pups) would miss. We’ve had the pleasure of bringing our 2 pups there weekly for at least 7 months.
Location: The location of Wags is in a great part of the city — adjacent to major freeways. This is also mainly an outdoor daycare/​boarding which is extremely hard to come by and very reasonably priced. I’ve taken my pups to City Dog (which is overpriced and they don’t even interact with the dogs — you can watch them on a live feed and they’re all roaming around disinterested in life).
Cleanliness/​Atmosphere: It never smells — the front lobby is nicely decorated and welcoming. They give a tour of the facilities during your first visit after your pup passes the temperament test and the outdoor area in the back looks like so much fun. They also have water misters in the cabanas for when it’s hot and indoor areas for when it gets too cold to be outside.
Communication: The team is always on point with answering the phones (if it’s a bit delayed then they’re usually checking in a pup or checking one out). Also they are very accommodating — my vaccinations were expired but I did do them on time but forgot the paperwork at home — they called the vet for me and got that squared away without me having to go back home. Throughout the day they post pictures to their Facebook page and it’s fun looking for your pup — only to find out they’re having a blast without you lol.
Team: Saving the best for last … The group of individuals who work there care A LOT about each pup! The moment I step through the door they’re already calling the team in the back asking for Kona and Maka (makes ya feel super special!!!). I feel like I can’t give them enough kudos for how awesome they take care of our pups! One of our pups typically is weary of strangers, but when we bring her there she actually claws on the front door to get in and never looks back (she’s never done that with other places and usually whined, I had to run out of the door so she couldn’t see me anymore). They always greet the pups cheerfully and they’re so excited to be with them. We feel more than comfortable leaving them for extended stays when we need to go out of town or for short visits when we’re going to roam around the majority of the day.
A huge thank you to everyone there!!! I couldn’t express how happy I’ve been with your help and services! I’ve never met another team that truly cared about their clients and pups as much as you all do!!! I’d give them 10 stars if it were possible.

I’ve been bringing my dog Indy to the wags club for over a year and a half now. I’m from Texas so I travel out of town often and I completely trust The Wags Club with my dog. Indy also LOVES this place, he runs to their door the second we get out of the car. He is a very sensitive dog that doesn’t take well to all people, but he loves the staff at the Wags. I feel very comfortable handing off the leash to any of their staff members. They work with him and follow any special feeding instructions I give them. Sometimes his stomach can be fussy so if he refuses a meal, and they patiently try again later in the day. They sometimes offer complimentary baths after long stays which is sooooo helpful! I also love the Facebook photos they post, it allows me to keep an eye on Indy and all the fun he is having :)
I love that I can come and go as needed when it comes to using daycare. Their week day hours are also awesome! Being able to pick up Indy until 9pm Mon-​Fri is a HUGE help during my long grad school hours. Overall I will really miss this place when I move back to Texas, and I know Indy will too! Great staff of genuine dog lovers and awesome people :)

Greta, my deaf 8 month-​old Frenchie, loves Wags Club — in fact, I get jealous of how she greets the associates, and receptionist! I moved here from another city and had tried Fetch and was not satisfied so I wanted to give Wags a shot after reading their reviews. I had my fears – I thought she might not get enough attention or she might get bitten. My fears were endless, however I have not been happier. She races into the arms of Caitlin, the morning front office receptionist, Brad the manager, and Maria the evening receptionist. They have always made me feel at home. Their prices are competitive if you buy a package, more so than the Barkley, which also discriminates against certain breeds: (I have the option of taking my dog to work but I much prefer taking her to Wags because I know that she has a crew of other pups to play with all day. When I pick her up the staff regales me with stories about Greta and her adventures, and I love the fact that my girl is being socialized and doted upon while I am at work.

I usually use the Wags Club for day care a couple times a month. Recently I had to board my pup. He loves going there. The people are very nice and love dogs. He came back healthy and happy which makes me happy.

I could not be happier with Wags Clubs. About six months ago, I fell in love with an anxious rescue pup named Jinx who spent a full year living in a pet resort waiting for someone to adopt him. As a result, any time I took him to any doggie day care or boarding (he’s been to quite a few because I travel a lot), he would begin to shake uncontrollably and try to bolt out the door. Even after taking him to another doggie day care in the area over a dozen times, he still had the same reaction every time (probably because he associated it with being abandoned??).
Not the case with Wags. He was scared and shaking the first day I brought him in as usual, but by the second or third time, he was actually wagging his tail, excited to be there and trying to get into the back play area as soon as we walked in! I was SHOCKED the first time it happened. This has never happened anywhere else and it means he is happy to be there and they treat him well. Whatever Wags Club is doing they are doing it right. This is a HUGE deal to me because it means they are helping Jinx adjust to being a normal, un-​afraid dog. Plus I love that he gets to spend the whole day outside instead of a stinky warehouse. I could go on forever but I am so grateful for this place!

After researching many doggy daycare and trying a few, we’ve chosen to stick with Wags Club for 2 reasons: 1) They are attentive to the needs of our dog, 2) They have a large outdoor area for our energetic pup. The attendants are professional, courteous, and know our dog well. When we board our dog, they are attentive to his needs physically and behaviorally. Their prices are also one of the most competitive on this side of town. Lastly, our dog doesn’t come home smelling like… well, the dog park.

Wags Club is AMAZING! Here’s why:
Before Wags Club, we routinely crated our dog Buster for about a year. While it was a good habit for our little guy, we couldn’t help but feel guilty. Buster is a 25 lb pug/​french bulldog mix with plenty of energy — he needs a lot of physical activity and social engagement. As you can imagine, this doesn’t bode well with living in a small one bedroom apartment in Los Angeles!
After work, we started taking Buster to the local dog park. It was very convenient — a large space with plenty of room to run around and play, only a short walk away from our home, and free of charge. It seemed like the perfect solution. Shortly thereafter, though, we started noticing problems: Buster kept picking up giardia infections that required frequent vet visits and medications, and fights often broke out between unsupervised dogs under the care of dog walkers, to name just a couple.
One day, during a conversation with another dog owner at the park, we learned about Wags Club. We were hooked after trying it out for just a week! After a quick temperament test, they welcomed Buster right away. They didn’t even bat an eyelash at his high energy. The rates are very fair, especially once we started purchasing their gold package (for 5 days a week, it works out to $ 25 per day). I love that we can drop Buster off or pick him up at practically any time, on a whim, without making an appointment or reservation. If we need to go on a trip, boarding Buster at Wags Club is practically as easy as dropping him off for daycare (plus, we get 4 free boarding days with each purchase of a package — what a great deal). They don’t use cages or crates, so I know that Buster is always outside playing when he’s there. For only a few extra dollars, Buster gets his nails trimmed or his anal glands expressed; no more trips to the groomer. The best part, though, comes at the end of every day when we pick Buster up after work. He’s giddy and excited to be back with his parents, but the moment we get home — PLOP! He lays down and goes right to sleep. It was so hard for us to get Buster to that point before Wags Club! Wags Club is a tremendous energy release for our boy, and it makes us so happy that he is running around and playing with other dogs outside instead of being cooped up in a crate all day.
WORTH. EVERY. PENNY.
Thank you Wags Club!

I feel so lucky to have found Wags. My dog Snorkel always starts wagging his tail as soon as we get to the lobby. The staff treat him like they’re his own with hugs and kisses and lots of love. They are so accommodating and beyond nice.
I always bring food with him and they give it to him for breakfast, but if he doesn’t eat they will try again at lunch and dinner. It makes me happy to know that he’s able to eat when he is hungry.
The dogs spend most of the day outside but they are brought inside to the zen den (where there’s air conditioning!) for breaks during the day.
They don’t take them on walks, but my little guy has a pretty serious case of leash aggression so it’s wonderful that he can play and be outside all day without going on a walk.
Their hours are amazing! They open early and close late. You can pick up as late as 11pm I think, which makes going out to dinner after work easier.
I travel a good amount for work and also love this place for boarding. Snorkel has some separation anxiety and at night all the small dogs go into the zen den together and are not put into separate kennels. I love knowing that he can snuggle with other dogs and isn’t alone.
One last thing is that they take pictures of the dogs all day and post on Facebook. It’s fun to look through each album and find your dog playing or sleeping. Love this!
Overall it’s amazing. Highly recommend!

I visited several dog boarding businesses across West Los Angeles and ended up choosing the Wags Club. I was impressed with the size of their space and cleanliness of the place. During the day, the dogs play outside in a large supervised play area and in the evening are brought inside to sleep. Also, what’s awesome is that the price for boarding INCLUDES doggie day care. Most places that I called in the area charge for boarding and day care.
During their first stay at the Wags Club, I called the Wags Club to check up on my pups and the staff was able to provide an update. What’s great about this place is that they post daily photos on their Facebook page. I found my dogs on their page and they were having a blast!
Over six months after their last visit, I called the Wags Club to notify them that they would need boarding and told them my pets names. Instantly, the person on the phone remembered their names and Instagram handle (yes, they have their own account)! My two dogs love coming to the Wags Club and I definitely recommend this place for boarding!
The only drawback for this place, is they have funky check in and pick up times before they start charging extra.

My dog LOVES here.
I started bringing my pooch like 4 years ago.
She adored to come to this place. She drags me to come inside when she realizes we are coming here.
They are friendly, they have all my dog info, vaccines etc up to date.
They post photos of the dogs everyday playing on facebook so I can have an idea how my dog is doing.
The only thing and it is maybe just me, I don’t like when I get my dog back and she has very dirty paws or with dog pee all over. I asked them in advance if they can clean them and they do, of course dog are dogs and they are peeing I think all over the place but at least they should make sure cleaning the dogs paws before returning them to the owners because the dogs jump into our cars.
Overall I love this place, specially my dog.

First of all I must say WE LOVE THE WAGS CLUB. Our dog Dylan Pickle loves everyone at the Wags Club. From the first moment that we brought Dylan there he loved everyone and we love the staff so very much. We can not say enough about how caring their staff is and how responsive they are to our pets needs. It is so comforting to know that each day our Dylan Pickle is so well taken care of and we have nothing to worry about ever while we are at work. We would recommend them 1000%. We also can not say enough about Maria and Brad.
Both Maria and Brad have gone above and beyond to assist with Dylan and his needs. Our pet has quite a few medical issues and they have done so much to help make sure that Dylan Pickle is well taken care of and that we are notified of anything that takes place with him. Furthermore Brad has gone above and beyond in even giving us his cell phone number if we need to speak with him after hours.
I have never felt more confident and relieved to have my pet taken care of by such caring people. Dylan Pickle loves his Wags Club Family and any pet should be so fortunate to have the same experience Dylan has every single day.
We LOVE THE WAGS CLUB!!!

I’m kind of torn because I don’t like writing bad reviews. I can’t say that my overall experience with Wags Club has been bad because it has not. Their building is centrally located and the inside of the place seems to be tidy and clean and I have never had a problem with any of the staff – it has actually been quite the opposite. Just recently I experienced a situation and I’m a bit disappointed so thought I would post. I actually called them a week ago asking to speak with a manager because I wanted to handle the situation in the best manner possible but I was told by the girl who answered the phone that a manager was not available at the time and she would have someone call me back. it’s been one week now and no one has called me.
I have gone there about a dozen times within the last five years or so and have noticed an ongoing pattern that I did not really pay attention to at first but then noticed afterwards. Every time I take my dog to The Wags Club she comes home with kennel cough. Because my dog is so healthy and has never really had any health issues I thought maybe she just got a little doggy cold, but then this very last time it was so bad I had to take her to the vet. She was weezing and coughing — it was quite bad this time around. I was rather bummed because I loved taking her there and she seemed happy and tired once I would bring her home — but always got sick.
:(
bum deal all around.

This place is fantastic and I HIGHLY recommend it! Benji loves The Wags Club — he is always exhausted and happy when he comes home. The staff is super friendly and easy to work with, and it seems like they are very tentative to each dog’s needs.
Recently, I had to board Benji for a few days at the last minute, and they were so amazing when I called to check on him. They noticed he seemed bored with the small dogs so they moved him over to play with the big dogs and they saw a huge improvement!
I also love that they post tons of Facebook pictures– it made me feel more connected to Benji while I was away. The prices are reasonable here as well. I work about a block from Wags Club so I love taking Benji here for half days of daycare to tire him out. I don’t think I will go to any other daycare facility other than Wags Club!

My dog Ziggy loves it here! The first time I brought him for a temperament test, I felt so welcomed and they even gave Ziggy a treat + toy. They showed us around the back area so we could see their premises. It was a clean, beautiful establishment — even with all the dogs there!
I brought Ziggy for his first doggy daycare yesterday and he came back tired after playing with all the dogs (beats staying home alone)! Also, I was 10 min past the 10 hour mark, and they were nice enough not to charge me (I called and told her about the horrible LA traffic). Later that day, I checked on their Facebook page and saw all the pics of Ziggy having fun: D
They provide exceptional customer service here, and truly care about dogs. Ziggy will be back soon!

A good business, but especially a doggy daycare needs two things in my opinion: (1) Flexibility to work with their customers needs and (2) to love the critters they’re watching over. The Wags club gets an A+ on both counts.
I have been all over the country with my siberian husky, Gorby for the last 7 years and The Wags Club is among the best, if not the best, doggy daycare I have been to. It is professionally run, clean and neat (very important when you have so many hounds running all over the place). It is strategically located in an easy to access west side location. It is extremely reasonable price-​wise. I was shocked at how cheap it was for the quality of day-​care experience Gorby gets. Even with the bargain prices, they are still flexible. I needed to board Gorby for nearly 5 weeks recently and they were willing to work with me to give me a deal on such a lengthy stay – I can’t tell you how appreciative I was. They know what good customer service is and they back it up.
Finally, and perhaps most importantly, the staff seem to really care for the pooches that spend their days at the Wags Club. Everyone seems to genuinely like Gorby – they love getting him to howl and dance around. The daily Facebook pictures I could view while traveling gave me peace of mind that Gorby was hamming it up with his dog pals while I’m away… so much so that when I pick him up, he clearly is more interested in staying at the Wags Club then seeing me and going home (I don’t blame him… it’s a party there).
#TLDR version
1. Very reasonably priced.
2. Clean and professionally run without being «sterile»…it just feels right.
3. The staff are FANTASTIC and genuinely seem to like what they’re doing and love the doggies they’re watching.
4. Bring your dog here… you won’t regret it.
5. I would be totally screwed without the Wags Club!

Unfortunately this place has some of the worst customer service I have ever experienced. We scheduled an evaluation with their staff on the phone Saturday evening for 10:30 am the next day. We arrived at the facility and the woman at the desk was pleasant until we informed her we had an appointment. She got really bitchy and was like «No you don’t. Who scheduled it?» We informed her there it was her on the phone and that we did indeed have an appointment. She told us that we were wrong and she had scheduled the appointment for Monday. My assumption is she was just too incompetent to use the scheduling software correctly. She then went to get her manager who was slightly more polite but extremely condescending who basically told us «oh well.»
They can’t even schedule an appointment correctly, I wouldn’t trust this place to remember to feed my dog every day. I see some positive reviews on here but I think they may have changed staff. Even the dogs arriving while we were there was a fiasco. –Literally– the single most disorganized facility in West LA.
:/​We decided to give up on Wags Club before we even started. Way too much chaos and we aren’t ready to trust people with that level of incompetence with our pet. I had read the other reviews from dog owners discussing how their dog lost significant weight each time they boarded their dogs and assumed maybe it was just a fluke. But after experiencing that level of sheer laziness and lack of attentiveness I wouldn’t trust these people to water a plant, let alone care for my dog.

First of all, as a business professional, I cannot stand incompetence. At the forefront of things that really grind my gears are laziness, lack of initiative, and lack of domain knowledge. The Wags club seems to fire on all cylinders here.
Quite the attitude on the girl working the front desk (on 12/​14/​2014). I called yesterday to schedule an appointment for this morning. I was 100% certain of the date and time for the appointment. I had her on speaker phone, and another person was writing the appointment down in my calendar as it was happening. I showed up this morning, and she had an ‘oh damn, I’m busted for being lazy look’ and told me that I didn’t have an appointment. She asked who I talked to, knowing full well she is the person I talked to. I looked through my phone to tell her what time I had the conversation. Her response, «I know you don’t have an appointment today. it’s tomorrow. I’m sure because I’m the one you talked to.» Instead of admitting to her scheduling mistake, she was a complete biz.
My dog also does not get Bordetella vaccines simply because he CANNOT. I have a waiver from the vet stating my dog cannot have this completely useless vaccine, but this facility is too naïve to study up on the subjects they should be knowledgeable of. The front desk girl (lazy), said she’d talk to her manager and call me back. She did not. Then when I got there, the manager said he’d have to call the owner. What a waste of my valuable time.
I’ll continue taking both of my dogs to their current boarding facility. I thought they might like a little variety, but not at the expense of exposing them to incompetence. At their current facility the workers are great, greet my dogs by name at the door (without an appointment) and are always excited to be doing what they love.
Save yourself the trouble.

The Wags Club is so amazing! When we rescued our golden doodle (Scout) 4 months ago, we tried a couple of different places for doggie day care. Scout has very bad separation anxiety, and any time we would drop her off anywhere, she would whine and bark when we tried to leave.
Now that we bring her to The Wags Club, I never worry about her. In fact, when I drop her off in the mornings, she doesn’t even look back at me. She runs right in! I know that she is being taken care of while my husband and I are at work, and I’m so thankful for all the hard working employees at The Wags Club!

Wags club is a great place to take your dog if your going out of town. Our dog has spent multiple days and weekends here and we have been pleased.
The only issue with Wags is you really have to plan around their prices for half days, late pick up, etc. Until this past weekend, we have always obliged to the drop off at 2pm and pick up by 11am rule.
What not to do: drop your dog off at 9am on a Saturday and pick up at 5pm on Sunday, because this will cost you $ 115 !!! Your better off leaving her for two nights (or 3 nights for an extra $ 5) !!!
The staff is also confused about what their prices are because I called ahead to find out how much it was AND confirmed when I dropped her off. I was shocked when they told me it was $ 45 higher when I went to pick her up. I agree that it was my mistake that I didn’t read the sign that said $ 15 late pick up fee (this was my fault), but this still should have been explained. To there credit, they did refund me $ 30 for the confusion!
Bottom line: great place for your pup, but don’t ever drop off before 2pm or pick up after 11am.
ALSO, THEY NEED NEED (SHOULD) MAKE OVERNIGHT PACKAGES !!!

We love the wags club going back next month they are so kind to our Doberman
I love the large outdoor play area !