Total Watch Repair

Been here at least twice and the service gets better and better. Very friendly people, looks like a small family business. Came in this past weekend to get the armband replaced since it had a crack on the silicone. They quoted me $ 10 which seemed really low considering it was a more complicated switch. Brought my own replacement band. When I came back to pick it up as I suspected it was a lot more work than they quoted me, but to my surprise they chose to honor the $ 10 fee. I felt bad since I know they’ve really should’ve charged me more. Kudos to these people, they are honest and I definitely highly recommend these guys. I would give them 10 stars if I could. Thank you

Found out about this place on Unilocal,& knew it would be a good experience based on their rating; I was not disappointed. First called up & spoke with Lynn who was very friendly & polite. When I showed up she not only remembered me from my call but she exemplified what customer service should be. Not only was she helpful & friendly with me, I watched as I waited for my watches as she showed everyone the same top notch customer service she showed me. Not only was she friendly, honest, helpful & polite, they are willing to work with you & make sure you are a satisfied customer. I can see why they have been in the mall & in business all these years, they provide excellent service! I now know where to go for all my watch needs.

It’s very interesting to see all these 5 stars reviews.
I’ve been to Total Watch Repair quite a few times thru out the years, mainly to replace watch batteries; in my opinion, the only 5 stars about this place is the convenient location of inside the mall.
That being said, it’s not that they are terrible, but they are just a OK. Customer Service usually average, staff were not overly cheerful, but they are not rude. I am okay with that. They usually quote 20 minutes turn around time for changing battery. Price of batteries keep going up thru the years (Majority of my watches are Fossil, so I assume they use the same batteries) I think the last time I was there was a few months ago, and it costed me over $ 10 to replace the battery. I guess that’s what you pay for convenience.

Took my MK watch in on Sunday to get some links out. They did it in 10 minutes for $ 10 Very pleasant experience will be back.

Awesome customer service! Super friendly and very helpful! Great prices & fast service! Had our band fixed within 15 minutes on a Sunday before the holidays! They take pride in what they do and offer quality service which seems to becoming very rare these days! Love this place and will recommend anyone I know looking for watch repair there way! Thanks for the service guys!

Not only are the people that work at this business extremely experienced, but they are also very nice. I took a watch there and got it sized, When I got home, I decided I want it to be a little smaller so I took it back. They sized it for me free of change. Most places would charge you again. I had the pleasure of getting helped buy Lin and Ellie. Both of them were extremely professional and courteous. Their prices are also very fair. I won’t take my watches anywhere else from now on.

These guys are the best! I called them about an unusual Armitron watch from the 1970s with technology that was used for a very brief period. They told me it was unlikely that it would be able to be repaired. However, when I told them about my emotional attachment to the watch as it was given to me by my father when I was in college they said send it out to them. They looked at the watch very soon after it arrived from New York. As expected, the LED components could not be fixed or replaced. They did not charge me for the examination and promptly sent the watch back to New York City. All of this was done with great efficiency and in a pleasant manner.
I hope to be able to deal with Total Watch Repair again in the future.

The service and prices are great! The people who run it are even better! I brought my mom with me to get a new watch sized. I used the $ 5 for $ 10 Unilocal special. The service woman gave me a card for a free watch battery and told me adjustments to the watch are always free!
Go there for all your watch needs!

DO NOT GO HERE! I was at the mall today and asked them to adjust the band on my watch. The cost was $ 8 — super cheap. However, the man that took my watch told me to take it out of the box. He then dropped it into a small plastic bag. When I got my watch back, I didn’t notice. I am looking at my watch right now under better light, and I see that they cracked the face of my watch under the glass. I am very disappointed. This is a brand new $ 2,000 watch. All thanks to an $ 8 repair that will now cost me more. Cheap doesn’t always come out cheap. This will now cost me more money to get the face repair. Very unhappy with their work. Will never be returning.

I brought my Rolex for repair. I was at bit skeptical at first but they did an amazing job for a very reasonable price and also gave me a 1 year warranty.

Edna provided great, friendly service! They put in a new battery for my watch and fixed the clasp that was too easily opening, all for $ 7.99. Bonus was that it was ready within 30 minutes! Will definitely be back for all future repairs.

Lin Parnes, the Store Manager, is awesome!
I went on a Sunday, so it was a busy time with people at the counter, waiting nearby, walking up constantly. She took each person in order of arrival, having paid attention while she was helping others so as not to even have to ask who is next.
She is knowledgable, pleasant, and efficient. This was old-​time customer service! I just love spending my money (when I have to spend it) at a place like this that really goes out of their way to earn it.
All I needed was a watch battery, but that watch is a real Swiss Army so it was water-​resistant when new. I will spare the details, but Lin explained my options and the costs. On my way through the mall I had popped into another watch repair place on the third floor nearer to Nordstroms. Wow, the prices there were literally 2 – 3 times higher, for both the battery and the water-​resistance pressure test, than Total Watch Repair. To say I was pleasantly surprised when I heard the prices from Lin is an understatement.
I had been getting my watch batteries replaced around the corner from my house, but those did not seem to last. I almost never come to the mall, but it was definitely worth the trip, and this is the only place I will take my watches to from now on. I used to come here, and my batteries always lasted nicely, but then I got out of the habit. So happy they are back on my radar screen!

Got a mesh dive strap for my diver here. The employee had to grind down the ends from 22 mm to 20 to fit my watch, but service was prompt and quality was on point.

They may be fine in-​store (or not — the employee I spoke with had to be coaxed into apologizing for something that was absolutely their fault). But DO NOT TRUST them for on-​line sales on their site,
.
I ordered two watch straps from them on June 23^rd, neither of which were listed as out of stock. I got email on July 2^nd, nine days later, saying that my order hadn’t shipped due to being out of stock, but would be in-​stock in 7-​to-​10 days. That was surprising, but sometimes, things happen. So I waited.
After twelve more days, on July 14^th, I checked the website, saw that the lesser of the two straps (a silicone Fossil brand) was marked «temporarily out of stock», while the main one I wanted (a Hirsch Robby) was still for sale, so I called and asked what was going on, and when they couldn’t give me a definite answer, I asked to have the Fossil strap canceled and refunded since it was out of stock and just send the Hirsch Robby strap right away. Was told I’d get a tracking number as soon as it shipped.
Two days later, on July 16^th, I called back, pointing out I had not yet received the tracking number. Was then told, «you ordered the 18 mm version, we only have the 20 mm in the shop», and that the 18 mm version had to come from their warehouse. After some back and forth and having to point out that I’d been waiting THREE WEEKS for this strap (which was still being offered for sale on their website with no indication of not being in stock), he offered to call the warehouse to check on it. Came back a few minutes later to say that the warehouse was closed, because it was on the east coast. He offered to call them first thing in the morning and get back to me.
So, today, July 17^th, I got voicemail from them, at noon (which doesn’t seem very «first thing in the morning» — we’re both on the west coast), saying that the problem was that I had ordered the strap in 18 mm and it only comes in 20 mm and 22 mm.
Really? That’s the problem? I see the problem at this: you offered a Hirsch Robby black/​red 18 mm watch strap for sale on your website, and cheerfully sold the strap, and took money for it, when… not only did you not have it in stock, not only did you not have it in your warehouse, but it turns out that strap isn’t even manufactured in 18 mm! And if I hadn’t been persistent, on the phone, several times, checking up on this order, this clearly would have dragged on for at least weeks, if not months, longer.
This is SO FRUSTRATING! This is really shoddy customer service. And the kicker? At the end of the call to get my refund processed (wherein I got a perfunctory «sir, I apologize» after pointing out that they hadn’t even apologized for their lengthy series of mistakes), I was asked, «would you like help finding an 18 mm watch strap?»

Great place – fixed my MK watch super quickly!
highly recommend! amazing customer service!

I had received a MK watch from a friend that needed a new battery, the second hour gasket fixed, and a few links removed. I was pretty skeptical about sending it off, plus I’m not good with sending off mail myself. Fortunately, their directions were very easy to follow and they even informed me when they had received my watch. They got the job done in less than two weeks and kept me updated throughout the process. I highly recommend Total Watch Repair! Thank you!

I ordered three watch bands last year for my watches. One was on eternal back order, and never was shipped. Another did not fit the watch. The third broke. When I wrote to them, they ‘could not find any evidence of the order’ despite the email thread that had all of the information in it. These people are scammers.

Edna was awesome great customer service great prices can’t I go wrong. They put the pebble band on my moto 360 with no problem. Highly recommend them

Great service and the lady behind the counter was very friendly and courteous… honored the lower price I was quoted earlier on the phone by someone else :)

Very impressed with this place!
First, just for everyone looking for the shop, it’s inside the Westside Pavilion Mall on Pico Blvd in Los Angeles!
The gentlemen gives you a discount if he can! Very fast, efficient and wonderful customer service! My boyfriend has one watch and he broke the band. Simple, quick, easy, and quality stuff! He makes sure you understand the full problem also, even if you’re not a watch guru!
Highly recommend this place!