Union Auto Repair

I called to ask for a price quote on a specific problem that has already been diagnosed by a BMW specialist, and he refused to give me one over the phone. Again a simple question, «can I please get a price quote for replacing the valve guide seals on an 04 645ci» -«no». I will never take my car here, I highly recommend you do the same. I can tolerate the rude attitude if it means I will save thousands of dollars, but the fact that he won’t give me a quote is a red flag to me. It tells me that they are not honest.

The owner was very kind to accept our vehicle for repair as we needed to go back to San Diego asap. We were at a previous auto shop and quoted us $ 500 for a replacement radiator. These guys charged us only $ 195 plus warranty!

The hood in my BMW got stuck, I paid for them to open it, they didn’t open it and didn’t return my money either. I went to another place and they opened it in 10 minutes with half the charge they took me for at this place, i will never take my business here again.

I wanted to write another review to try to bring light to the fact the Mayo’s shop who does mechanical work and Smogs and Union Auto are 2 SEPERATE shops; 2 separate owners. Union Auto services mainly Mercedes and other European cars. I’d hate to see Union Auto lose business because of a case of mistaken identity.
I have been going to Union Auto for a few years now and they always treat me with respect and give me the best price possible which compared to the dealer it is always a better price at Union Auto. Mr. Kang and his crew are very polite and always go out of their way to make me feel welcomed. Mr. Kang always offers sodas and sometimes if I arrive at the right time, hooks me up with lunch too. Really!
So please give Union Auto a chance because they can’t really do anything about their neighbors.

Quite possibly THE WORST EXPERIENCE IVE EVER HAD servicing a car. First, they barely speak English so if you aren’t Latin, DONT EVEN THINK ABOUT THIS PLACE. My mistake for bypassing this very obvious red flag. I was referred by my normal mechanic to come here for a smog check (since he doesn’t do them at his shop). Since my mechanic is seriously one of the nicest guys around, I assumed his referral would be just as nice as him — WRONG. MAYO is RUDE and extremely unprofessional. He told me I needed to leave my car for a smog check — all day. Wtf? So from 8am — 6pm this dude has my car FOR A SMOG CHECK. I call to check on the status of my car, and he rushes me off the phone as if my questions are absurd — like he isn’t hold my car hostage for literally, a smog check. He tells me he THINKS at 6 it will be ready and that he is busy. THIS MAN WOULD NOT GIVE ME A DEFINITE TIME. I call him again at 5:30 to be sure and this worm of a man tells me it will be ready at 10am tomorrow and that I may not have any discount for his broken word. Wow. I mean, WOW.
THE POINT: Dude is RUDE, do not give him your money ESPECIALLY if you aren’t Latin, he will screw you and not offer any discounts. He takes RIDICULOUS amounts of time on a literally 30 minute to MAYBE an hour job. Not to be trusted ! DO NOT COME HERE. I REPEAT, DO NOT, COME HERE !
You have been warned !

The staffs are very professional and kind detailed persons my car is not even from germany but he exactly knew what was the problem and he fixed it perfectly i was very satisfied with this place highly recommended

Good guys here! My boyfriend and I have been bringing our cars here since moving into downtown 4 years ago.
You know you have found a good mechanic when your power steering fluid is running low and you can just pop in for a top off free of charge.
If anyone is looking for an efficient and trustworthy mechanic, I highly suggest this place.
It says they specialize in Mercedes, which they do, but they do all cars.

This is the place. I have come here twice for major repair jobs on my aging but still awesome lexus ES300. Once to replace the starter and the second to mount tge engine, stop the leaking and replace the timing belt and a lot more. They did an outstanding job. Kang is great. Very polite and helpful. So is his staff. People that know about cars and yes not trying to rip you off. Plus you get to see your wrecked parts after they are done. Finally found my repair shop!

My dad was going there for over about 18 years with a few of his MBZ cars – all new. At his recommendation, I started going to Union with my S and E classes. Quality service for 30−60% savings from the dealer prices. As a woman, I worry about being overcharged, but when I go to Union, I never have to worry about that. The mechanics and owner are all great. Don’t expect a fancy lounge or internet connection. Otherwise, excellent, reliable, quality service at best prices.

Okay came here from a recommendation from my uncle.
Sooooo my bmw decided to screw me over and decide that it’s about time to stress me out once again by over heating and stressing me out trying to find out what the hell was wrong with this car…
Found out that i need to replace my water pump and thermostat… GREAT!
The mechanics were quick to look at my car and figure out what was wrong and came up with a diagnosis based on what I’ve told them and what they already know by just looking and hearing my car.
The owner was very lenient on the pricing. I know that the parts itself is around 500 dollars –” that plus labor for about 300 dollars came out to around the ball park of 880 dollars SIGH…
I’m truely starting to believe the ppl who say BMW sux because of the mechanical problems…
Time for a new car?! i believe so yes…