United Airlines

Epic fail of a travel day this past Friday… got to Tampa International Airport to catch my 3:14pm fight home after three weeks away only to be delayed boarding, then to sit on the tarmac while being told we might have to deplane, then told jk let’s fly. Halfway to IAH when the pilot says jk we’re going back to Tampa because thunderstorms at IAH got them on lock down. Fly all the way back to Tampa and now it’s 6:35pm EST. Call #UnitedAirlines to find a flight and get put on an American Airlines flight at 7:25 that flies to Charlotte before making its way west. Of course my luggage doesn’t have a prayer of getting off the grounded United flight and on to an American flight that leaves within the hour. I land at LAX at 12:15am, and by the time I’m home, I’ve spent over 12 hours traveling just to get from Florida to Cali. Hubby calls United to track down my luggage while I’m at camp yesterday and is told he has to go thru American since that’s what I ended up flying. That is illogical but he goes through the motions. He calls United back this morning to be told jk your luggage is at baggage claim at LAX but you gotta come get it with me in person and my ID. We get to the United terminal and see my poor new luggage in a cage and proceed to tell the lady working the counter that I’m here to get that one. She proceeds to slide open the unlocked cage and I grab my luggage, no ID or signature required.
I don’t even want to waste time calling United about this because they’ll probably only offer me credit to fly with them again and no thank you, I think I’ll pass. #travelerwoes #lostbaggage #whydidnttheyjustlandussomewhereintexasbesideshous­ton #stopwiththejks

Your customer service at terminal 7 sucks! There is a huge line and only one person working there and she has been with the dame customer for almost an hour!

United flights in and out of LAX are terrible. They can’t seem to coordinate their gate availability so every flight I have been on has landed basically on time but actually been late since no gate. No communication from the crew. No sense of urgency despite flights being late due to mechanical issues. Facilities are terrible. I think I will go back to Delta and just deal with layovers. At least they have decent service, somewhat nice planes, and a better sense of how to provide a positive customer experience.

If you live in Denver, you often have to fly on United. It’s a shame. A once great airline has been marginalized by an ill-​conceived merger; and is being smothered by greedy activist shareholders, who would take their mothers apart, if they can sell the parts. Airplanes are often late and often broken. Delays are the norm. To it’s credit, some changes with a new CEO have led to friendlier employees. The seats are still crammed together, and the boarding process is Darwinian. Ironically, boarding line number 1 is the worst, God help you if you appear to step in front of someone already in line. The first two positions start lining up 45 minutes before boarding, often hampering those getting off the plane that just landed at the gate. The bad part is, United is no longer the worst airline.

I would give ¼ of a star if I could. This airline is just too big, they clearly don’t care about customer service. It is impossible to speak with anyone with any authority, especially if they owe YOU money. The WORST

Worst airline I’ve ever flown with. The staff look and act like prisoners out on day release, so don’t expect anything more than being yelled at by a group of blue blazer-​wearing people who seem to think they’re doing you a big favor just because they turned up to work. They managed to lose our luggage, oversell the flight, serve lukewarm roadkill in a foil container, and tell us «just because you booked a flight it doesn’t mean you get a seat». An actual quote from the hideous monstrosity UA scooped out of a nearby swamp and placed on a desk by the gate.
Maybe I’m being unfair basing my entire opinion of UA on a single experience but there is no way I’m giving them a second chance. U A-in’t getting my money again.

I’m a 1k and I was just treated very poorly while checking in. I’m bringing a painting while traveling to Hawaii and was told it was too large. I was very surprised as I’ve transported larger paintings /​art in the past. My crate /​box was ¼ inch too long. This resulted in paying $ 200 to a very rude and obese United employee while checking in to the Premier 1K /​First Class line. Incredible right? I’m a 1K and traveling First Class to Hawaii and was told by a rude employee that my box was ¼ inch too long!!! I was amazed how unhappy people can be with not only themselves but their job. Oh well… looks like I will be finding a new travel partner… United Airlines has gone down the drain over the past 5 years and I no longer want to be associated with this type of treatment. (Not the first time… but certainly the last!)

All the reasons for the low rating fro United Airlines:
— «Maintenance» problems that led to a delayed flight and the gate being changed two times.
— Being bumped from my airplane seat and separated from my team for who knows what reason. It wasn’t as if a family needed the seat or anything it – if that was the case I would understand.
— Waiting at the the baggage customer service desk while a baggage service desk employee types on a computer, makes a call and then refers me to the website to report my missing item that she says may be returned to me in 24 hours.

This review is for the fees for a bike bag. While most airlines charge between 50 and 75 dollars to bring a bike bag, United charges 150 each way!
I still have a feeling that I got ripped off after my trip to Whistler.

This is a flight report from few months back when I went to Italy for a school band trip. On the way to Italy, we went from LAX-​EWR-​MXP, and FCO-​IAD-​LAX on the way back.
I fly on planes at least once per year. I’ve had both good and bad experiences, but after all, no flight is perfect.
This was my first «forced» United flight (my band teacher wanted me to be in his flight because I’m a good kid :3). I was actually scared because I’ve heard scary rumors here on Unilocal about United (I’m more of a Delta fan), but the flight itself wasn’t bad at all.
Los Angeles-​Newark:
The flight used the B757. It was just a typical domestic flight with video screens on on the ceilings. But I think the screen was broken. I almost got sick since the video was shaking and there were many colored bars flashing on the display. Other than that, the flight was very quiet. 3 stars.
Newark-​Milan
I never expected a decent experience on this flight. But the flight was pretty fair. Decent in-​flight entertainment system, so-​so pasta-​like dinner, comfortable seats, thanks for everything, United. *clap clap clap* But maybe you shouldn’t be leaving me hanging for 45 minutes after I pressed the assistance button. But I know you’re busy. 4 stars.
Rome-​Washington Dulles
Better flight than on the way to Milan. 5 stars.
Washington Dulles– Los Angeles
No Inflight entertainment. Slept for the duration of the flight. 4 stars.
Might fly for United again ^~^

I have used United a few times for domestic and international flights and each time something pops up where I feel like I’m getting ripped off. The straw that broke the camel’s back was my flight back from Shannon, Ireland to Chicago, Illinois.
I had a nice long relaxing vacation and showed up to my flight on time and was a little put off that the lobby we waited in had a tiny café and not much else. We got onto the flight, and then were informed there were issues with the plane and stayed on for an hour before being asked to get our stuff and leave. Coming from a family of pilots, I knew we were not getting back on the plane.
We immediately were on crew time and they had us there in the lobby for 8 hours. 8 hours! No information and I got bombed with messaged from United on flight information that was false. And when we got in contact with the airline to make sure we were booked the next day for our flight, they tried to charge me for my seat.
We were offered food I wouldn’t even feed to a homeless man it was pretty bad and rock hard and when we were given rooms to stay in until the next day, my mother and I discovered the motel was not just run down but the driver was going to dump us despite one place being completely full.
The room we got was a one bed deal with a broken window that can’t lock or shut on the first floor and the bathroom was gross enough to remind me of a gas station bathroom in the states.
We all intimidated the airline enough to get an award out of it and it ended up being a quarter worth of milage for a domestic flight. AKA nothing worth while at all.
United has had us nearly miss connecting flights, had rude attendants, the flights are uncomfortable and United is CHEAP with everything they do. Never flying again, even if it was the last airline on earth.

Disappointing Airline: must I fly using United? Well, this last time I did and unfortunately I was disappointed! Flying first class you expect amenities: right? Well I think not with my most recent trip on both legs. Me and another flew domestic from LAX to BWI. The flight to BWI we flew on a 737. The first class seats were small, not the cleanest and one was broken. The flight attendant was rude and kept get angry that the set wasnt working properly at us but it was broken and nothing we can do.
They were out of meals and didnt get what we ordered even though we were the first to give our order… Hmmmm?
I will do everything not to fly United anymore.

Round trip to Chicago for the weekend. Everything perfect and on time. Even had a yummy Indian meal on my the return flight. Friendly and helpful flight crew.

I am not sure what has happened to United Airlines, they have the worst
Customer service ever, very disorganized for such a large company.
Will NOT use again, EVER!

Earlier this month, our flight was delayed for 6 fricken hours (from LAX to HON) … ugh!!!
Customer services sucks … rude rude rude flight attendants!
Never again …

Landed in LAX and waited over 40 mins for a gate to open to unload the plane. I hate breathing plane exhaust for that long. Jerks.

DO NOT TRUST UNITED AIRLINES WITH YOUR CHILD!
My daughter was scheduled on flight 1600 last night LAXSFO the flight was delayed due due to absence of minimum flight crew. I foresaw the disconnect and received virtually no help or support in LAX (including from the dismissive woman in the attached photo). I eventually requested a Service Director and Bernardo V. rebooked my daughters connection with no argument. Flight 1600 further delayed at the gate departing even later than scheduled causing my daughter to misconnect again. She received virtually no assistance from SFO staff and had to seek out SFO Police Officer Leonetti who tried to get her to the front of a long line of other displaced passengers. She was then redirected to one gate or counter to another where she became confused and lost.
NO ONE treated her with care or respect. Bill G. and another man (a Service Director) in the photo latched on to me not having paid $ 150 for an unaccompanied minor escort when it had ABSOLUTELY NO BEARING on how poorly she was treated or her not being reaccommodated as any passenger should be.
She went through several reps while I was on the phone. I offered flight alternatives on other airlines that would have gotten her out of the airport last night. In the time wasted she lost other alternatives. I requested a seat on a Delta flight leaving earlier this morning than the flight 1960 they have booked her on, but was refused. I requested that I only be refused by Mike Hanna because no one should have had the authority to to refuse a minor an immediate alternative. I was told Mike Hanna would not speak to me (I suspect whether or not he was available).
My daughter was refused the seat on Delta on a nonstop flight that has successfully departed SFO. The flight was only $ 732. I asked to have my daughters ticket endorsed to Delta and was refused. A passenger who over heard me offered to assist my daughter in the presence of the officer. My daughter was not rebooked until after 2am. She slept in the airport. Was not offered ANY accommodation of any type. I had to have my daughter request a meal voucher (which she was apprehensive about doing until I insisted).
NOTHING was done to help her. I navigated and supported my own child by insisting that she go to a pay phone and call 911 and say that she was a minor stranded in the airport. When persons in ear shot heard me via speaker phone they began to act like they would help her, but still dragged their feet. She is currently still in the SFO airport waiting for her newly delayed flight. She has only received a $ 7 meal voucher and a toothbrush for this egregious display of unprofessionalism that is again tantamount to child abuse.

Booked our flights for 7 of us months in advance. A week before they changed our flights so we said ok well deal even though it took a day out of our vacation. Now… we are waiting for our conecting flight back to phoenix and it looks like they changed our flights again.

Has anyone noticed that they are having their seat assignments downgraded without warning?
I have been flying with United for 10 years and have Gold status. Recently, I have been noticing that my seats are downgraded without notice or reason. I suppose because they have a higher bidder.
I am glad it is January and I can shift ASAP to another carrier for my mileage accumulation. But I had hoped to get to 1M miles with United.

HORRIBLE Customer Service!!!
I went to Toronto this weekend for a wedding. First off, the connection between 2 flights (sold as a package by united) was apparently too tight and I missed my second flight from Chicago. Chicago’s airport is huge and I ran across the airport in heels to catch the flight going to Toronto. Got there but I was told that the pilot is ready to go and doesn’t want to accept new passengers. He already has the weights and luggage, fuel ratio figured out and doesn’t wish to recalculate. I stood near the window watching my plane stand on hand runway for another 15 mins while I was told to book another flight for «missed connection.» Fine.
Went to the customer service counter. Waited one and a half hour in line to be booked for another flight. One person working on the he counter to serve at least a line of 50 people. Finally got on a plane standby. Got to Toronto and they lost my baggage in transition. Had to call and beg several people to get my baggage. All my outfits were in that luggage.
Customer service was rudest people on this planet.
Coming back. Flight was delayed. Had to wait in line for an hour to get on another plane. 1 person helping a line of 40 people. Guess what? They lost my baggage again!!! How can a company be so freakin inefficient. They told me my bag will be delivered today. Called 3x already. Every time they tell me something new. Still waiting for my bag.
Save your time and hassle. I have never experienced such bad customer service.

I normally don’t fly with United Airlines since I have frequent flier miles with other airlines, but not this one. However, when our travel agent booked us with them, I had no problem. Our flight left in time, it went smoothly, the plane is a little outdated, and the flight attendants like to talk a lot on the speaker, but it seems to be the norm for most airlines any way. I wouldn’t say it’s Singapore airlines or anything, but it’s just to fly to Hawaii, so I’m not picky. We arrived early both times and that’s all I can be happy about.