United Pharmacy

One of the worst experiences and worst customer service you can ever experience from a pharmacy. The main pharmacist is out right rude and does hesitate from expressing what he may thing so loudly, the people sitting and waiting for their items can hear his ill mood. The assistants also look and sound like they’re terrified of his attitude. Going into this place made me think I walked into a Walmart below the Mason-​Dixon line. We came in from another pharmacist that said would help and have a certain medication for my dad, yet the place gave us the worst feeling; they should have just thrown a star of David with Jude written on it. Or better yet, as the women behind the counter slamming the door behind us and ignoring us felt like they took a cheap correspondence course from the Klu Klux Klan. So, beware of this place and these people. They all feel justified, dignified with their lack of kindness and higher sense of rudeness and without decency and respect to the patrons that come for something that would help in health for many. I sincerely hope someone pays attention to this. Because I would hate for another to feel less human than we did coming to receive a prescription from them on another pharmacist and/​or doctor that knows him. It was the pharmacist himself that started yelling out and telling his employees and patrons abusive words and preparing something so important with such negligence. I wouldn’t trust his services or anyone to come back to this institution.

It’s such a relief to have found this place. They fill just about anything. Love them.

I played football in high school and college and studied karate for 12 years. As a result, today, I live with a lot of pain; I’m an orthopedic surgeon’s wet dream.
Getting the meds I need to make it through a day is no easy task. I walk into a CVS or Costco Pharmacy with my scripts and bells, red lights, sirens and whistles go off. Neon signs screaming ‘JUNKIE, JUNKIE, JUNKIE’ flash over my head. I’d rather undergo a colonoscopy without anesthetic than to attempt to have my prescriptions filled.
Yesterday, my internist recommended United Pharmacy to me. Today, I tried them out.
In comparison to the nightmare described above, waterfalls serenely gurgled, birds sang, harp music played. You cannot imagine what a fast, easy and pleasant experience it was.
I will be back.

I had a great first experience with this pharmacy! I suffer from chronic trigeminal nerve pain, which is often referred to as «the most excruciating pain known to mankind» or «the suicide disease» because it is so unbearable that one in four sufferers chooses to end his/​her life. Unfortunately, the only medication that helps me is one that almost no pharmacies in Los Angeles carry, so I regularly find myself running from one pharmacy to another, trying in vain to get my prescription filled. On last refill, my husband had driven me to 6 pharmacies (you may be wondering why I didn’t call first– well, I did, but pharmacies routinely refuse to confirm whether they carry this drug due to fear of robbery and they also refuse to call other pharmacies to inquire for their patients– same reason, I guess). I was out of meds, in terrible pain, and finally broke down and called my neurologist about my dilemma. Thankfully, she recommended this pharmacy. I called ahead, just to be sure, and they confirmed (by phone!– will miracles never cease?) that they did have it in stock. I got there just before closing and within 5 minutes, I had my rx in hand and pain relief on the way. Until you have suffered from terrible chronic pain, you may not understand how critical this pharmacy is to someone such as myself. No doubt, it is the most unusual pharmacy I’ve ever been to in that it has a security door and windows, but I’m guessing that’s a necessity, considering they have the cajones to carry the drugs my CVS and Rite Aid pharmacies refuse to carry. They were there for me when I needed them and they’ve won my loyalty.

This is the worst pharmacy I’ve EVER dealt with. The pharmacist Fred is rude and has no compassion. He will not try to help if you’re in a bad situation, he doesn’t even treat his customers like human beings. Their prices are ridiculous and the staff is incompetent and speak inexcusibly poor English. I would not even recommend this pharmacy to my worst enemy. THAT’S how poor the customer service is at this pharmacy. Stay away at all costs!

Don’t be put off by the sometimes abrupt nature of their interactions with you. When you get to know them, you will find that they do really care about the patients. Their little pharmacy is really really busy, and it seems they don’t have time to chat – in addition to helping the patients in the pharmacy, they are also ALWAYS on the phone not just with patients, but with insurance companies because insurance companies often don’t want to pay. Yep, they are probably not known for being super-​friendly. But you can count on them when it comes to getting difficult to find medications, and helping doctors’ offices get the pre-​authorizations and tier-​exceptions and all those hoops that insurance companies want you and your pharmacist and your doctor to jump through.
P. S. I don’t know if they have official bike parking, but when I ride my bike there (part of my physical therapy), I bring it inside and so far they haven’t told me not to. ;)

My first year with this pharmacy was horrible! They had no customer service, they would hang in up your face and you’d ask for a manager or owner, and they would hang up in your face! I couldn’t believe how absolutely horrible it was and they were still in business!
However, for the past year! This has been a 180 change! Not sure what happened. Not sure if a «real» owner stepped in or what. But they are pleasant, thorough, timely, and it is an absolute pleasure doing business with them! I have never personally witnessed a business do such an amazing change and so fast. But I recommend them! I will continue giving them my regular business. And everyone I deal with seems to be the same way … pleasant, accommodating, and with great customer service. Good thing I didn’t have a Unilocal account back when I first started doing business with them. (Smile) It would not have been good.
My doctors office tells me that the owner is extremely nice. I’ve never dealt with him personally but I’m sure he is the one setting the tone for the entire establishment. So, if you haven’t dealt with them in awhile. Give them another try. I don’t think you’ll be disappointed!!! :)

They are the best. really fast.would recommend totally! I will keep going here from now on!

My family has been going to them for years. They are known for having medication that is difficult to get– and they always come through! Their pharmacists and staff are not only extremely knowledgeable but have always been extremely helpful. I would recommend them to anyone looking for an amazing pharmacy on the West Side.

I been going here for years.
Good service and fast. 20min wait at the most.
Keep up the good work.

United pharmacy has been good for me. They have always been very good about getting me my medication on time. I have been going there for a year and have had a positive experience. If you are ill, A good pharmacy is as important as a good doctor.

These guys are great. They’re knowledgeable and actually care. They even point out coupons and discounts on medications that I wasn’t aware of. Fred the owner is awesome and actually cares about people. The only reason for 4 stars vs 5 is the décor. He needs to fix it up.

Weirdest experience at this place I ever had as a courier. Arrived 11 – 12 minutes before closing, went to pick up something (because they called my company), when I get there the guy looks at me through the glass, signals to open the door, I try, it’s locked. I tell him it’s locked, guy ignores me for flat out 2 minutes. Call my company, company calls inside, dude tells them to tell me it’s unlocked… Um… What? I’m outside for 6 – 7 minutes calling my company, talking to them, and the guy never makes eye contact or looks my way again. Woah. I mean some people treat courier’s bad but this was just strange! They even send a second guy to come test the door, ya know to make sure I’m not an idiot, but hollllllllllly shit. Was this dude working here high on some pills from the back or something? The hell kind of Pharmacy is this? I feel sorry for whoever placed that order that night because someone didn’t get their delivery because some jack ass didn’t want to get caught with a hooker in the back.
Guy even calls my company and tells them never to send me again because I didn’t know what I was doing, he tried to get me fired! I was in my last two weeks anyway, what a loser! Anyone who would deny customers their meds seriously has no business working in a Pharmacy, and it’s a disgrace this place didn’t put more effort into screening their employees because obviously whoever is closing up shop is behaving very suspeciously. It’s sad when the courier halls ass across town to get to a place to pick up something and some jackoff could care less. Don’t order from these guys, not if you want customer service to be put first, and especially not if it’s a rush.