United Plus Cleaners

do Not go to United Plus Cleaners on Westwood Blvd! The owner does not stand behind his contract! I brought in a pair of slacks that went with a top. he lost the pants and never offered me anything in return. I have the receipt, I came to him through one of his friends that is absolutely so embarrassing for him and still He refuses to do anything, I offered him to pay me $ 100 and when he finds them I would give $ 150 back. he said no that he was putting in a claim and he did not do that either! BAD Business he should be ashamed. Bobbe

Use them for over 11 years
Always done my dry cleaning perfect, nicest owners with great smile and service, when employee screw up, they corrected it for free and made sure it is the same service at all time

Got my curtains hemmed there. Didn’t take too long and the tailor gave me a great price. Convenient parking, good prices and good customer service. Be nice to the tailor. It’s clear he works hard and does great work. Very happy with my curtains! Thank you! I will come back for cleaning.

DO NOT EVER GO HERE. I have been coming here for years spending upwards of $ 50-​$ 80 per week. The last few trips I had at least one jacket ruined. On the 5^th attempt I asked the owner (Rude, chubby, glasses Guy Middle Eastern) please take care of my jacket and said the other were ruined Please don’t ruin this. If it’s too much to handle no big deal I’ll take the jacket elsewhere and do my other items. He expressed to me he will take gentle personal care.
PICK UP DAY RUINED-​$ 1,000 JACKET RUINED. Started yelling at me and instead of apologizing said I was mistaken.
WORST CLEANERS trust me I am saving you do not go here. Horrible ownership Rude to customers and do not handle with care. I WISH I CAN RATE THIS A 0.
MY SHIRTS EVEN CAME BACK WET STILL AND HE SAID ITS BECAUSE OF THE AIR CONDITIONING.
I signed up for Unilocal just to write this review about the worst experience of my life. Thanks for ruining a sentimental piece and throwing salt on your injury.
Our Money Hard Earned should not be given here.

Dropped off two long-​sleeved shirts to have them made in to short sleeves. He pinned them and noted $ 10 on his notes. My mistake was making the assumption that it was $ 10 for both shirts. When I picked them up, it was $ 20 for both. Not blouses or expensive, high-​quality shirts — just light-​stretch jerseys for work. The work was fine, but I’ve spent half as much just about everywhere else for similar work, and assumed the prices would be just as reasonable as the other places I usually go. DO NOT drop off a thing without getting your cost for the work written on your claim check PRIOR to agreeing.

My husband and I have been customers for a while, him more than I because he dry cleans all of his shirts/​pants. I very rarely dry clean anything, but he drops off weekly. I had an experience today that will cause us to never give them business again. I brought in my son’s very expensive baseball All Star Jacket. He’s 11, it was dirty, and had a large rip in the arm. I was told when we brought it in that alterations would have to create a seam across the arm to fix it. That’s fine, I was ok with that. But, when I returned to pick it up it had three additional snags running down the arm that were not there previously and there was puckering in the corner of the seam that was put in. It looks like it was done with a sewing machine and that kind of material will snag if pulled, so basically it created a chain reaction that will down the line cause more damage sooner, than extending the life of the jacket which was what I was hoping. Ok fine I should have known better than to bring it somewhere like here, especially if I cared so much. Should have gone to my tailor, but here’s the part that was unacceptable!
I said I wasn’t happy and didn’t want to pay for the repair, in my mind they caused more damage. The guy in the front went to get the manager (owner, maybe?) who was there when I dropped the jacket off. I thought great, he knows the snags weren’t there when I dropped it off. Instead, he came out yelling at me! First off, I’m 9 months pregnant, and a customer who was about to spend $ 45, there’s no reason to come out yelling at me without hearing my concern. Then when I tried to explain, his response to me was «I saw the jacket, it was filthy and not worth $ 1!» Umm, excuse me, we aren’t talking about the dry cleaning job here and that’s an inappropriate comment to begin with! Then when he wouldn’t let me explain my concern, and kept yelling over me, I got my husband on the line and told him he was yelling at me. To which point he kept saying, «I’m not yelling at you.» Then, while trying to explain to my husband the situation, he took my clothes to the back and said he didn’t have time for this and walked away from me. I am livid! My husband said pay for everything and get out right away. So I did.
That was absolutely NO way to speak to any customer, and no way to handle a situation. He basically called me a liar telling me his alterations guy «did me a favor» for the condition it was in, and how no one can work with the material. In my opinion if you don’t know how to work with the material don’t take on the job to begin with. We will NOT ever be going back and I hope no one else is subjected to the type of abuse I just took from the manager.

Be very careful with these people. This was the third time i was over charged on my bill. And they added an old bill saying it was not paid which was a total lie. On top of it all their service and quality of work has gone down. I walked out today and not going back, ever. I suggest you do the same.

I recently tried United Plus because it was close to my new office and used them for a few months. Quite often, I would notice iron burns on my dress shirts or that clothes would not be ready when they were supposed to be. All of that was annoying but I dealt with it until a recent experience where I took a nice jacket in to get it dry-​cleaned. When it was returned, the zipper was broken. I brought it back in a couple days later to let them know what happened, assuming they would fix it for free. To my surprise, the owner, a short, overweight gentleman was extremely rude and hostile towards me, saying «we are not responsible for such things. This is the manufacturer’s problem.» He then dismissively told me, «if you want it fixed, it will cost you $ 45!» I was in shock, and I told the owner that I would no longer be doing business with him. He became even more hostile and grabbed my clothes and held them behind the counter out of my reach. He finally came to his senses and gave me my clothes back. It was insane. Do not trust these people with your clothes. They will damage them and accept no responsibility.

By far my favorite cleaners! The business is family owned and they’re all so sweet and so very professional. My things have always come out amazingly done, cleaned well, pressed nicely. They also have an in house tailor who does an incredibly great job. He has an eye for How to make your clothes more fitted and a skill above any I’ve seen. He’s fixed zippers for me in 2 mins, made straps for dresses that I wasn’t happy with, trimmed, cut and even resized skirts and dresses for me. I am beyond pleased with this place. I’ve been taking my cloths to them since they’ve opened and everytime they somehow find a way to make my experience even better. They also have their own parking lot. Sometimes restaurant guests park there but there’s always a waiter in the lot who runs into the restaurant and asks their customers to move their cars.

This is West LA and I am not trying to find the world’s greatest dry cleaner. I am trying to find the most convenient dry cleaner and I found them… private parking lot and all.
I have been here a few times in the past and they have always done a great job. They even have an in-​house tailor that can mend whatever needs mending. Great place.

Wow this place is horrible. I was given the wrong comforter and when I called to inform them, they were not apologetic, didn’t take the time to even go see if the right one was still there, called 4 times and Willy put me on hold for 30 mins and the hung up on me. He kept saying he gave me the right one … Ummmm I think I know what my comforters look like asshole. There goes my 400 comforters. So unprofessional. When I called he was telling his coworkers «this girl is giving me a headache ». Ummmmm you’re giving me a headache by losing my comforter. Disgusting

I had been coming to this location to get my dry cleaning done for years until a recent bad experience that will prevent me from returning.
I dropped off some clothes to get cleaned in addition to some altering that need to be done to my dress. The man at the counter ended up charging me for 3 additional dresses to be cleaned that were not part of my order, the total cost was $ 75.00
I came in today to clarify and the woman at the counter changed it, but ended up NOT giving me %50 discount on the alteration, so she ended up charging me nearly $ 70.00 and the price ended up being nearly the same.
I think they are running a shady business trying to rip off customers. I am taking my business elsewhere to a more reputable establishment.
Just a tip for current customers: check your receipt to make sure they don’t add more clothes to your order or just go somewhere else.

I was a loyal customer for years until my last visit.
I brought an Escada dress in to be dry cleaned. I pointed out (as I always do) that my dress had some food on it (maybe the size of a quarter at most) they marked it and took it from me. When I picked it up the manager said he was rejecting my dress because it was discolored. He showed it to me, then said he would work on it and try to fix it free of charge. I thought since he was so kind about it, maybe he didnt do it and I had been going there for years so I trusted they didn’t do it. When I left I found the sash of my dress pressed with my other items. This is when I realized they may have pressed the sash against my dress and caused the discoloration. When husband returned to pick up the dress, the manager gave my husband an explanation about how the dress was already damaged which my pictures show from the night before it was not (I’m sure store camera could even see as the discoloration was very obvious). He threw his hands up and walked behind the hanging clothes and refused to talk to him. i then went to discuss my dress (since I and anyone else would agree it was worth discussing my $ 400 gown).
I realized then he had tricked me and was trying to make me take fault in his mistake.
He screamed at me, calling me a liar in front of other customers and completely embarrassed me by repeatedly saying I was playing games.
I NEVER asked for compensation of any sort, just honesty and an explanation. He insisted I fight him in small claims court saying that I am an «amateur and he is a professional and bad things were coming for me»
I requested a name so I can speak to higher authority about my experience but the manager refused to provide me with anything but a first fictitious name and a threat to kick me out of the store at 5pm.
I feel taken advantage of. My husband is insisting I take him to small claims. I would have been ok with simple apology. Now this. What an awful experience I had.
It makes me sad because I loved this cleaners and gave numerous referrals to them. I guess I will pay more for someone else’s trust.

Best Dry cleaning and laundry service I have EVER found! Everyone is friendly and the service is amazing, I wouldn’t go anywhere else!

I have been to this place many times with tons of dry cleaning. Never had a problem once, everything has been ready on the date and time they promised me. I live in K-​town and work in Beverly Hills, but I still come here to get my dry cleaning done. That should tell y’all how committed I am for service and quality work.

Just picked up my clothes again and I am so impressed with the way they came out! I will be back in a couple weeks again to bring some more.

Once again United cleaners came to my rescue !
I had purchased a couple of new shirts & only had 1 day to get them cleaned & pressed ready to choose from for my son’s high school graduation, I asked & they delivered ! AGAIN
each time I’ve needed special attention or care re a clothing item I’ve been well taken care of & at no extra cost.
I couldn’t consider going any where else.

This place does great — service, price and attitude. The lousy star rating deserves to be ignored, IMO.
My experience has been a reasonably priced, perfectly good dry cleaners. I’ve worked with these guys maybe a dozen times, and everything has been done well. No surprises, no problems.
The owner (I think he is) is a charismatic man who always seems to have a good word and a keen eye.
Park in the adjacent lot. And, do take the haters with a grain of salt.

Tried this place out for the first time, and will NOT be coming back.
I gave them a jacket to dry clean on Thursday afternoon, and they told me it would be ready the following Tuesday. I mean, that’s an unusually long time for a single item, but I was not in a hurry so reluctantly agreed to pay $ 9 to dry clean a jacket.
The next week, I gave them an extra couple days and went to grab my thing two days later than was promised, which was Thursday. Parked at the lot and came into the shop to see a gentleman in line in front of me having an issue with his order. After about 5 minutes of awkwardness gentleman was asked to come back 2 hours later. Not a good sign. Crossing my fingers, I go up and show my receipt. Lady tells me to hold on, goes to the back, comes back 5 minutes later and says it is not ready.
I went to them 48 hours past my promised date, and they still don’t have my jacket ready. I understand maybe they made a mistake and forgot about my jacket, but no apology was offered. We just stared at each other awkwardly until I asked her when it would be ready by. She said it would be ready 2 hours later.
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tl;dr — jacket was not ready on promised date; no apology given, seems like other gentlemen were having issues with their orders as well.

Cheap, but you get what you pay for. All the shirts I send to get pressed come back with wrinkles pressed into them to the point that they’re unwearable. This is not a one time incident, it has happened on numerous occasions.
I do not recommend this place.