Uptown Pup

I originally loved their concept and their training when I started bringing my new pup here. I moved an hour away and continued bringing him. After this week, I realized they need to be a little more organized with their training.
They offer free puppy socialization, which is great, but this weekend my pup was the only smaller dog in class so he was asked to leave. I wasn’t too upset because it was probably what was best. But I did drive an hour and that was inconvenient to my day.
I was told as I left there was a beginning class next week for puppy kindergarten. Great I thought! I emailed the trainer Monday am to get him enrolled and also to set up private lessons for classes 1 and 2 after the puppy kindergarten. I received a response Tuesday night late that there were no classes anymore. But I just saw you Sunday and emailed you less than 24 hours later??? And she ignored my request on the other classes as well. Trust me, if you can’t answer me about spending my money, I won’t spend it with your business.
They need to be more organized for their training. Yes I think Holly is an asset, but you mess with my time, gas, or money TWICE and I will no longer support your business. I’m an attorney that focuses on managing large businesses so customer service drives everything I do — whether as a customer or as the business. Get a sign up list, plan your puppy classes better, something… But you’ve definitely lost me as a client for good. I was going to board my three dogs for my upcoming vacation, but I’ll save my money and use a better company.
The star is because I think the concept is good and Holly has lots of knowledge, but work on your customer service.

There aren’t enough great things that I can say about this place. The owners and their Mom are fantastic, real, sociable, caring and intelligent people.
1– They have a free socialization/​temperment test. My dogs both enjoyed it
2-​On of my dogs is ball crazy. They noticed and played with him as well as put him on their laps. He is 68lbs but they thought he needed a hug. LOL!
3-​Prices are reasonable
4-​Baths are also reasonably priced and my dogs smell terrific everytime
5-​Instagram posts! So cute! They are also getting ready to set up a web cam, if Time Warner would get it’s act together downtown
6– My dogs are exhausted :)
One thing to note is that their phone sometimes goes out of service (TimeWarner Sucks), but this is the type of place where you can just walk in, even if it is for a temperament test.
I love this place as much as my dogs :)
Good people and good puppies!

We have only been there for puppy play time but it has been absolutely wonderful so far! Can’t wait to try all the other services.

The happiest dogs in LA are hanging out at Uptown Pup. Why would you go anywhere else?! For us, Uptown Pup is way more than a dog daycare facility– they have really become like family. We have used them for daycare, training, boarding and were beyond thrilled with each. From the moment we started going to them, they treated our dogs with the utmost care and love. We have two rescue dogs that have their share of issues; Jason and Trevor really took the time to listen to our worries and reservations. They not only listened, but they took steps to avoid potential problems and really helped our dogs thrive. Our dogs love it there and i mean LOVE it. I love it too because I don’t suffer from the guilt that my dogs are alone all day while I’m at work. I know they are having the time of their lives, running around in a clean, beautiful facility that is as large if not larger than some dog parks, I’m able to see photo updates of them on instagram and at the end of the night, they just come home and crash out. One of the sweetest things is when they give you a report card for your dog — you can see what level of energy your dog had that day, who his favorite dog and human friend was, and perhaps how they did in their training session. You might be at work all day, but you stay involved. This level of attention is what puts them at the top of the list!
My job is all over the place and it is not uncommon for me to be running late to pick up the boys. On occasion, I would need to call over and request they feed the boys dinner — (they happen to carry some nice, healthy food options there). They are always accommodating, always positive. Positivity radiates from that place — it is part of the culture. And I think that energy affects the dogs (and humans) alike.
Prior to this we have tried numerous day care facilities in the LA area. Our dogs would come home smelling like the chemical spray they clean the floors with, or on several occasions, I would be told that one of our dogs needed to be put in solitary because he was badly behaved. I know this would never happen at UP. What makes Uptown Pup so much better than all these places is that they have a system and ways of handling things that really works in the best interests of the dog (s).
My dogs now know when we’re driving to UP and are jumping out of their skin with excitement. My once shy and timid dog, who would not approach a human when we first rescued him, runs right up to the UP gang, giving them affection. I attribute a good part of his rehabilitation to the folks at UP. Bailey, who heads the training and raw food program, is a fantastic trainer too! She has a wealth of information and really coached us through some difficult times, offering up techniques and methods we could use at home. She really went above and beyond.
With all the new businesses opening up downtown, this one really is truly special. A fantastic group of people who genuinely love what they do and it shows!

I am the most overprotective dog mom alive and I did not like the idea of daycare but I felt bad leaving our black and white pomeranian at home alone all day while me and the husband were at work. After numerous hours of research on doggy daycare and having tried out a couple of places, me and the hubs stumbled upon Uptown Pup at the recommendation of our friend.
Our dog is extremely skittish and was not properly socialized but when she comes out of her shell, she is the smartest and sweetest dog. The first couple of times we took her there, she had a little bit of separation anxiety which was natural. But now our dog absolutely loves it there and wags her little tail at the sight of Jason and Lexi. Jason and Trevor seem to be really knowledgable daycare owners who genuinely care about their business and their furry clients. It was so important for me to find a daycare where I felt Bomi (our dog) will have all her needs met as well as it be a safe playground for her as she is quite small. I also love how they have video surveillance in the front desk. The facility is also very clean and nicely managed. I’ve been to daycares where it was just filthy and chaotic. Thank you uptown pup and keep up the good work!

This review is long over due. I boarded my baby here soon after they opened. Although they were putting last minute touches on the place, the customer service was phenomenal. Great business ran by some cool people. My baby judges people very well, and he loved them. I rarely need boarding, but will use Uptown Pup when I do.

I have been taking my two dogs, Xena and Simone, to Uptown Pup for daycare, boarding and grooming since March of this year. I love this place! The owners, Jason and Trevor, really love the dogs and they are so helpful and positive. The staff is nothing short of wonderful. They take such good care of my precious fuzzy children. I am so grateful that they opened this daycare just blocks away from my home. My dogs really have a great time there and they even made a lifelong doggy friend, Dax, who was being fostered by UP for Ace of Hearts Rescue. We have since adopted Dax into our family and he will continue to hang out at Uptown Pup with his newly adopted sisters. I just cannot say enough about how great this place is. Thank the heavens for Uptown Pup and their presence in our DTLA neighborhood!

We have been taking our pup, Lil Cooper, here since he was about 11 – 12 weeks old and we could not be happier with our experience! Cooper started going to their FREE puppy socialization classes and has since competed Level 1 of training, attended daycare and will begin Level 2 training in a couple weeks!
Cooper has met so many friends (2 and 4 legged) at Uptown and is so exhausted when we pick him up, he falls asleep on the car ride home!
The staff is well trained, incredibly friendly and every time we leave, we find another reason to love them and come back!
Their head trainer, BAILEY, is uh-​mazing! She has so much knowledge and is so accessible, it makes training fun and stress-​free.
This place is a must-​see!

Words cannot describe how amazing this place is. I have a 7 month 70 lbs. Newfie who is in his chewing faze so we decided to try day care and some training. So far we have taken him twice for day care at this location and I cannot say how much I love it here.
I’m a nervous mommy and this was his first time ever going to day care and I didn’t know how he would react. I called the day I wanted to bring him, they welcomed me immediately, so friendly and answered all my questions on the phone, and I decided to come in for the evaluation. King passed and he was all set and stayed there for 9am-​7pm, was fed lunch and dinner, and had lots of fun. I called once to check in and they filled me in and welcomed me to keep calling as much as I would like.
It’s a new facility in the heart of DTLA and it is such a cool concept what they did with the building. They will soon have ²⁴⁄₇ surveillance cameras where owners would be able to watch using their phones/​computers which I think is awesome. The dogs eat separately which is rare from all my research and they have private kennels. The owners are also there which is nice and shows how dedicated they are. I have met Trevor, the lead trainer, and a few other staff members, and they are all so friendly and you can tell they have genuine love for dogs and would treat your dog like their own. The also have an instagram where they upload photos of your pups throughout the day.
King got a report card which details your dogs stay, friends he made, behavior, and comments. It was such a sweet touch! He came home not super dirty and I’m sure he was only dirty due to he has a «let me play with water and lay on it» obsession lol. He came home also super tired which led into the next day meaning he had lots of play time and mommy can have a little break.
They have a lot of services they offer — you will NOT be disappointed!

My dog absolutely loves it here! She goes about three times a week and has made many friends. The staff is great, they’re friendly, trustworthy, and have a clear love for animals. The facility is always clean. They have a tv in the front with cameras on the dogs it’s great to see them all running around having a great time. Highly recommend

Great location. Friendly staff they really love what they do. Took great care of my pup.

I’m so happy to have this place in the neighborhood. The staff seems to genuinely love all the dogs, and are always very friendly and welcoming when I bring in my dog Daisy.
Everyone at Uptown Pup is happy to converse about how the dogs day /​stay went, and will send pictures (if you want) of your pup throughout their stay. Daisy always comes home exhausted, which is a relief /​reassuring that she got lots of playtime in.
Additionally, the wide array of services offered (or coming soon) make it a one stop shop. The prices are very agreeable.
I am very trusting that Daisy is in good hands while she’s at Uptown Pup (likely better hands than my own), which is rarely the case.
Even were I to live outside of the neighborhood, the staff, their flexibility, the program they have employed, the accessibility of checking in on your dog, and the convenience (and easy parking!) make Uptown Pup unique and my (and as far as I can tell, Daisy’s too) top daycare /​boarding choice.

Hands down this is the best doggy daycare in DTLA if not all of Los Angeles. We’ve been coming here since they opened and our dog loves it. The owners are super cool and we feel like they care about our dog the way we would. We tried two other places and both places weren’t very clean, they didn’t offer a place to view the play area, and the level of service was mediocre at best. At Uptown Pup the facility is super modern and always clean and you can tell these guys care. We felt like our dog was just another source of revenue for the other places we went. At this place we feel like they actually care.

We live in Downtown LA. We have a rescue dog, a big lovable Pitbull named Porkchop. I consider us so lucky that Trevor, one of the owners, introduced himself on the street before Uptown Pup even opened and gave Porkchop a huge squeeze. Some people might find his appearance a little intimidating but he is a big bundle of love and Trevor saw that right away. I think we were one of the first dog clients knocking on the door when they opened in December. Jason, the other owner and Trevor have been amazing. They know our dog and our dog knows them and I trust them completely to take care of him. We get report cards when we pick him up telling us who he played with and how he did. They are totally understanding of our schedule and accommodating.
Most importantly, it is incredible to see how the treatment Porkchop gets at Uptown pup has furthered his training. The staff is so aware of him and how he plays. They allow him to be the best dog ever. He comes home tired and happy which is the easiest way for us to train and maintain a high energy pup. Did I say how much he loves the staff there.
We also did a overnight there recently and it was perfect. He had his own suite with his own bedding and was surrounded by people he likes.
I really can’t say enough about how these guys have made us feel like part of the family. They are a fantastic addition to the neighborhood and have made our little Porkchop a better dog.

Uptown Pup is truly an amazing find. My Husky — Cooper — just loves going there. Staff is very friendly with all their clients — 2 and 4-​legged! They are in their soft launch, so not all amenities are available as of now BUT the most important — fun time & great care for your pup is! They are conveniently located near couple of freeways in Arts District in DTLA. Most importantly — everyone there is trained and loves dogs. Facility offers boarding, daycare, puppy socialization, TRAINING! and soon — retail and grooming. Check them out and bring your pup for play date or to socialize it. I’m so happy I don’t have to worry about my baby while at work.

I feel very comfortable leaving my «child» here. Jason, the owner, really goes above and beyond to make sure your dog has a five star visit. There’s tons of running room! We have a pitty and she is very energetic so having lots of play area is important to us. My dog came home very clean and didn’t smell like she use to coming home from other daycares who didn’t bother to mop the floor up. They take pride in their place and truly care about each individual dog that comes through. There is lots of street parking too with no meters. They are also installing equipment so you can keep an eye on your pup. Definitely try this place.

Every dog has GOTTA visit UPTOWN PUP!
Its like making reservations at the Ritz for your Dog. I could not imagine taking my two sweeties any other place. We have two rescues Karma and Jax.
I trust that when we leave our four legged babies at UPTOWN PUP they will be on vacation too!!! Go and check it, a very clean, well organized facility everything looked and smelled so clean.
Before I found UPTOWN PUP I always worried about my babies when my husband I were traveling. But now… I KNOW they are safe and VERY happy until we return.
I cannot say enough great things about this doggie resort! You MUST check it out!!!
Don’t trust you babies with any other place!!!
UPTOWN PUP is a MUST see for ALL dog owners!
Kimberly

This is an awesome place to board your dog! It’s great to have such a nice place to board our family pup in downtown Los Angeles! The owners are super friendly and helpful! You can tell they really went all out on building the kennels to make it comfortable for your pet. They also offer doggy daycare, puppy playtime, dog training and grooming! Definitely a top notch facility! Go take a tour and see for yourself!