US Post Office

There are no outdoor mailboxes and the indoor package drop has been broken for months. So, even if you pay your postage online in advance, you’ll still have to wait in line to drop off.

I needed to find a post office that had parking and even though this place has only limited spots at least they have a parking lot. Most post offices in LA do not have any parking super inconvenient! A friend told me to try this place out and ever since then I always drive there to send my packages even though I live Downtown LA. They have a very sweet Korean lady that works there and is always kind to me. I am also Korean so it is good to have someone to communicate with. Just make sure you do not go there around 3:00 that is when everyone is off of work… Make sure to beat traffic :)

Line was too long — only 2 windows opened, no one at the drop off, package drop off box not working. Worker was very rude and disrespectful and blames me for waiting a long time and her not showing up at the drop off door. Shame.

Wish there was 0 star rating
Very poor service and very not attentive customer care Very very old and rude people work here never take care of their customer nor they show respect Too much (I’m shaking my head)
Wonder how come they still open for business but please change your employees !!!
There are ⁵⁄₆ Windows but only 2 or most the 3 of them open Line is always crazy
Don’t even think about to go there with your kid
You have to wait long finally 1pf the window opens up The worker is rude very disrespectful ughhh
I’m so regretting to went there send my parcel which was broken inside during delivery!
I can’t give 0 star so they get 1.

Worst post office I have ever experienced. I work 7 days a week and simply cannot make it here before their «pick up door» closes. When I asked about my options for retrieving my package, the woman literally shrugged before repeating «I can’t help you» five times. Every experience I’ve ever had here has been miserable because you have no choice but to attempt to work with absolute imbeciles. How can I not pick up a package that is here when you’re still open? Isn’t that the very essence of what it is you claim to do – get people their mail? I feel sad for anyone who has to deal with the useless broken robots who work here. Pay the man some respect and wipe Nat King Cole’s name off this heap of garbage.

Staff was nice enough, but please change your hours on your website and Unilocal.
They are open until 5:30 now, NOT 6 pm.

This is a filthy and run-​down post office that seems terribly managed. Additionally, the parking lot is much too small which leads to many near accidents and inconveniently long wait times for a parking spot. I went with a friend to rent a p.o. box a few months ago and the employee who handled the transaction was very rude and passive aggressive. This kind of interaction is almost to be expected from employees at post office stations (I’ve been to three other stations in LA and have seen or experienced this rudeness at every one), so it did not seem enough to write about it. Now, I’ve had a package that was sent via FedEx SmartPost to be delivered by USPS (this station, literally 2 minutes away from my house), and after waiting all day for the package, it never arrived. I called USPS and the man I talked to was surprised that the package was not going to be delivered the next day (Saturday — they were open) but was scheduled for Monday with the reason being that they had no access to my house… This does not make sense because my house is right on the street, and they could have simply walked up ten feet to ring the doorbell or drop the package at my door unless the roads were blocked to my street (they were not that day and they have not been since — I live on a main thoroughfare). This is not the first time when mail has not only been NOT delivered in expectedly prompt times but that wrong mail (packages belonging to people two streets over or down the street) have been received. The mailman delivered mail, but did not deliver the package today…

Ample parking space at the back. It would’ve been a 4-​star if all the postmen knew the procedures for Passport Renewal.
Use Priority to submit your Passport renewal. No need to do Express. Save $ 15. Also up to you if you want to do Overnight Delivery for the return. You’ll save only a day with it. Thanks to the knowledgeable Mrs. Kong for helping out.
PS. Get your passport photo taken elsewhere. There’s Blue 22 Photography that does it nearby. $ 10 only.

Apparently the post office condones there employees attacking innocent harmless animals with pepper spray! My dog wasn’t hurting anyone like any dog he barks but pepper spraying! Are you kidding me! And to top it off he proceeded to call me an idiot! I tried to make a complaint but it’s my fault because my dog didn’t have a leash 5 steps away from my house! This is a warning to all pet owners keep your pets safe and away from this disgrace of a human! I think «Fernando» was his name short Asian man with an accent!

Ive seen people post some comments about the people not being friendly or this and that and I can understand where they are coming from but personally I keep getting Mrs. Kong and she is just the nicest lady you can get there I think. The only issue is the USPS literally invests nothing into their locations to keep them up or staff them well enough, hence the longer lines at some points in the day and the lack of supplies at Priority Mail station. Luckily you can order all the free Priority mail supplies you want online and they are delivered right to your doorstep though.
Overall not a bad location and certainly not the worst one, but it also helps that its not their fault a lot of people go up there and are so clueless so it takes 15 minutes to help them and it slows down the line.

It seems like what I expect a post office in the third world country my parents escaped as refugees from to be like.

Nothing but problems. Lost and damaged packages constantly. Not ok.

I’ve been to many post offices and I thank my lucky stars that this is my local branch. Sure, usually only two of the six windows are actually open, but I don’t think that I can fault the branch itself for that. If anything, every single person who works there deserves praise for knowing how to make do with the limited resources they’re given. I imagine the employees here are paid generously as customer service here reigns supreme or they just really love the post office. I’m going to wager for the latter theory though.
It was kind of awesome when I saw a customer waiting in line decide to go up to a window to ask if they sell any more 20 cent stamps and then when told that they were out, he stormed out replying with apparent agitation, «well, it’s a good thing I didn’t wait in line then!» This scenario pretty much captures the degree of entitlement that I’ve been reading in these reviews. Well, I suppose the reviews capture that entitlement just as well, but I digress.
Believe me, I’m all for blowing the whistle on inefficience, but again, I can’t fault the branch or its employees for simply working under a system of inefficience, unless it’s clear that the management at that branch contributes significantly to the inefficience. But I also don’t buy that they’re inefficient because I’ve been through some horribly bureacratic cul-​de-​sacs (see my review of the City of LA, Office of Finance or Franchise Tax Board), and favoring the USPS over these other experiences doesn’t even seem like I taking the lesser of two evils or anything like that. This branch simply delivers (cheesy pun alert).

This has been the worst experience ever, I had to pick up a package and I was just 2 min late, I was able to get somebody to help me, her name is MARIA with is so post to be the supervisor of the post office, she was rude, unprofessional and with no customer service skills she even said «I will not stop what I’m doing for you» very rude and literally slam the door on me in front of my kids. By the way post office was still open I was there at 5:45 and post office closed at 6:00pm.

Back again too pick up package worse than ever! Just think about this, soon this ilk will be responsible for your health care!

I love using the self service station, just make sure you have it all packed and addressed. Then all you have to do is go to the machine, follow the prompts to let it be weighed, enter the zip code, take the sticker that comes out of the machine, stick it on, and drop in the appropriate shoot that would fit. Out of there in less than 5 minutes flat

I had a horrible experience. I’m convinced that the USPS doesn’t feel the need to provide quality customer service and that’s a shame. I walked up to on of the windows just to ask a dime question about where to find supplies. The person (Leila) was very rude and said «Hold on I’m counting money»! In a rude tone mind you. I reapeated «I just have a quick question». Again she repeated «I’m counting money». It was all in the delivery. Had she said that in a more service oriented tone, I’d be fine. Anyway, that’s my experience.

I only give it 3 stars for some of the employees here. Wich is about 2 – 3 of them that are always working the window. There’s a older man that works here idk if he’s a supervisor or what but he should be helping cut down the long lines during the holiday season. I’m here now and he’s vacuuming and walking back and fourth. I’ve been in line for about 15 mins already and I’m sure another 20 more. They need to have more people at the window this is a crazy busy location at least during the holiday season.

These people have always been GREAT at this post office.
I totally don’t understand the negative reviews here, i’ve
been using the post office for close to three years and
the workers are friendly and it has the longest hours of just
about any post office i know (except the super late night one
near LAX). Plus I like that it’s called Nat King Cole and has
a big photo of Nat King Cole hanging there.
P. S. since the govt has cut down employee hours, it’s
also good to bring a book to read when in lines. i do that
at the DMV and time flies! i mean it IS a post office with
tons of work and not enough staff obviously. i think they
do great though.

DON’T USE THE SELF SERVICE STATION.
The first few times I came here, I kept eyeing the self service station. It was the first time I’d seen one, and I thought «hmm, looks convenient». Today I decided to try it, and it was a disaster. It takes longer than talking to someone at the counter, there are less options (no media mail), it doesn’t let you print the address on the label, and the label that it does print is super glossy and smudges all of the ink you write on it.
The postal workers somewhat redeemed the experience. Everyone I’ve dealt with so far has been SUPER polite and helpful. It actually kind of caught me off guard.
While you’re standing in line they sometimes have people come by and ask if you’re shipping anything liquid/​fragile/​perishable, if you want insurance, yadda yadda yadda. It’s annoying because the people at the counter end up asking you exactly the same thing. I guess I don’t blame them because most people are pretty incompetent with shipping things.
The building is pretty big, and it stays open later than most post offices. But best of all, it has a parking lot.
This will definitely be my go-​to post office while I’m living in Los Angeles. Just make sure you avoid the self service station.