Vinetree Painting and Maintenance

Frankie and Vinetree painted the interior of my house. We had a problem with baseboards and she quickly came up with a solution that made us happy and didn’t cost us more money. A year later, I hired Vinetree to paint the exterior of my house. They did a great job for a very reasonable price. I got a quote from another painter that was three times more expensive. Highly recommended.

I don’t know what I would do without Frankie and Vinetree Painting!
I manage real estate (both commercial and residential), and they have done great work for me on multiple occasions. They have done painting, drywalling, tiling, and even changed locks for me. Fantastic work, affordable prices, and great communication.
One time, the tiling didn’t come out as well as I would have liked… and they pulled out all the tile and re-​tiled it at no additional cost. Vinetree obviously takes pride in their work, and I am so grateful for all they have done for me.

I hired Vine Tree via a friends reference. He said they take care of his work for painting and other tasks according to remodeling for tenants. They were fast to give a quote, not writing any specific square footage down (for painting walls and installing bamboo click flooring) which, in doing this several times in the past, seemed a bit awkward. Out of all the potential business I quoted, they had the fastest results and had a contractor’s license. Ok… sounds good! I even took over an hour to measure an exact layout of the whole entire house, baseboards, and all so they would know exactly how much to buy.
So they started working and had my mother order wood, flooring, and etc from online to be delivered to the house. We ordered it. They installed it and said they needed more wood for upstairs to be ordered immediately. They had «only ordered 400 square feet». And they needed the rest of the wood immediately. Why didn’t they measure the whole house ahead of time and buy it all at once? Not sure… especially as a contracted license business. So guess who had to rush around to get the rest of the items from a local store? Yes… me. Since nobody was at the house other than the workers, not sure if they under-​ordered or some of it went missing. I hate to think people would take stuff but this is Los Angeles… anything is possible. I was told that they ordered less in order to «save money in the long run» so they could order as close to possible the amount needed. That’s fine. but if they had just ordered it all up front, we could have taken stuff back, (which I had to do anyways later on). So there goes a full day.
We needed a bin and I was asked if I wanted to order it or they would have to? In my head I’m thinking how many thousands of dollars am I paying them already and they want me to order the trash bin?
On the third and fourth day, they put in tile and painted. I went back to the house (I had stuff there from moving still which was all dust covered and thrown in to a heap. The windows were wide open, all the lights on in the house. Not only was some of my valuable stuff still there, but all their equipment. How could they leave such an inviting approach for anybody to come raid the house? Aren’t they licensed professionals?
I voiced my discern for this situation and was told they would take care of things better for now on. I said ok… already getting a little stressed but not to boiling point. When they said they were done, I came to review the house. They were not done. They were finishing final touch ups. But the contractor wanted the rest of the $. I gave ¾ until the job was done. left over was 6 boxes of large tile left. LARGE tile. If they had measured it out, that wouldn’t have happened… So I had to take all that back. And lift all several hundreds of pounds of it multiple times (had a heart surgery…) I came with my friend that had referred me to them. I told him my discontent for the situation and he was the «middle man» for me since I couldn’t get my point across to the boss. Every time I told the contractor to clean some things up on the job, they had an excuse. I’m paying thousands of dollars for this job. They left dust upstairs, dust all over the bathroom toilets, missed a few spots painting, and their baseboard job didn’t line up or match on half the house.
Baseboards were not flush in some areas. In fact baseboards were leaving gaps in every area of the house. Upstairs wood has so many air sockets in it, I feel embarrassed for whoever walks on it to buy the house. I spent 6 hours with a friend mopping, wiping down, and cleaning up all the residue left from their job. (That’s 6 hours x 2 = 12 hours) cleaning up the residue and dust left behind. On top of that, I was told that I caused a problem when I took down a cabinet off the wall and left some more painting and patching to do. That’s the only thing I did that caused them a little more work. 1.5 hours at most. What they left for me in extra work was 15 hours. And the contracter told me they broke even from the job.
What I want to say is… they did a good painting job. They did an ok job with the floor but visually it looks not pretty at all. They did not even offer any solutions how to make it look more visually appealing. They were less than professional for someone with a contractors license. I know, I’ve been remodeling houses for the past 3 years every few months hiring people with and without contractors licenses. Some of them are more professional than Vine Tree.
So… final conclusion…
Pros
They get a 2 star from me since their painting was still good (must be their fortê.) Their tiling was great.
Cons
Horrible with communication. Overpriced. Don’t clean up after their selves. Don’t take responsibility for mistakes. Not good for wood floor installation. Don’t even measure square footage before making client purchase too much or too less of supplies causing much extra work and stress.