Vintage Grandview

My mother has been at Grandview for 6 years. Since Vintage took over this year, most of the staff members have left and been replaced by people who seem inexperienced and uncaring. There used to be recognizable and friendly staff everywhere, interacting or caring for the elderly. Now all of the residents on the memory care section are placed in a room with a TV on, and no staff members are visible. What was once a friendly and lively place with exercise groups, art activities, wall decorations, field trips and games, is now a warehouse for the elderly who receive little care or attention. Despite multiple contacts to the director of Vintage Grandview, I have never received a call back. Despite weekly visits to our mother, only one or two staff members are recognizable to my brother or me. My mother is frail and very far along in terms of dementia. It will be daunting and difficult to move her now. If this was the beginning of my mother’s decline, we would certainly not choose Vintage. It seems to be a profit making machine, not a suitable home for an elderly person. Vintage has become a nightmare for me and for my brother. Avoid it.

Vintage Corp. bought Grandview about Jan 2015. They pretend to be very friendly, but so far we have experienced secrecy and refusal to answer questions from staff and corporate staff concerning upcoming changes.
We were also told that we would be required to use a certain pharmacy, or pay a large surcharge if we didn’t, effective immediately – even if our insurance did not cover that pharmacy (and our insurance does not). We estimated our increased cost for this will be $ 2400/​yr. Vintage will not waive this, though we cannot use their pharmacy.
In addition, promises to fix things have been ignored. The place is worn and the carpet dirty and stained. We have been told there will be changes, but it’s a closely guarded secret from residents and families. The last so called Family Night ended in a roomful of angry residents’ families. It was very distasteful. Vintage certainly uses the «my way or the highway» approach.