WagVille

When we were in Echo Park, we LOVED Wagville. And Folsom LOVED Wagville. We especially loved the special events like the Halloween parties. Folsom liked the field trips to the beach! The staff always took such great care of Folsom — be it doggy day care or boarding. Unfortunately, now we are in the South Bay and don’t get there as much. We will always give Wagville an A+++++++.

Grooming:
After driving by Wagville for quite a while now, I decided to give it a try.
I called over the phone to ask about prices about grooming and it was the same prices listed on their website. I set up an appointment and was scheduled for the coming up weekend which was great.
Their parking lot is quite small, but easy for a in and out run. Kind of sucks that they’re located on a busy street.
I came and met with the groomer, Tony, who was very nice and attentive. He let me know of all the concerns with my dog’s grooming. He let me know the price of the whole groom and said it was going to take about an hour to an hour and a half. The time estimates really depends on how well or badly your dog behaves.
An hour later, I came, paid, and spoke with Tony again. He gave me an update of how my dog did. That was really comforting to me, knowing this was a new place my dog is encountering. I will definitely come back for my dog’s own comfort.
The only downside of this place is that I left with 4 flea bites on my leg. Maybe it came from a dog who sniffed my leg earlier in the visit, but just beware! I was wearing knee high boots and leggings, but they still managed to bite there.

My day of first day of training! Friendly, knowledgeable, clean, lots of puppy energy!!! So far so great!

Little Xena loves WagVille!
It’s hard to find someone to trust with my borderline special needs fur baby. She’s a tough little warrior princess but sometimes has trouble keeping up with other dogs.
More than half the times I check in on the camera viewer I recognize my little rust colored dot being snuggled by one of their caring workers. The report cards and after school updates are a fun touch that shows they are paying attention.
Thanks WagVille!

First timer at this place. Took my 11 year old boxer to get groomed. Paid $ 40.00 and it took about 35 – 40 minutes to get him done. Parking is limited in the back and no close street parking when I was there. The receptionist (Llana, I think) is awesome, very friendly and informative. Overall a very good experience, I’ll be back in 30 days.

GROOMING Review: Just had my 90 lb Borzoi pup (15 months old) worked on by Nicole – who is a true dog whisperer! (She’s there on weekdays)
We spoke over the phone about a week ago about B’s previous bad experiences with groomers. She was very understanding, curious, and had great ideas about how to fix the issues he was having.
I loved her philosophy and her willingness to work with my pup to make him feel comfortable rather than having one set way of doing things.
Previous groomers took 4 – 5 hrs to finish my pup, Nicole with her expertise and undivided attention was done in 1 hr. ONE HOUR! That means I can drop off my dog, run some errands, pick him up and get on with my day. Yay!
At pick up time, I had a couple adjustments I asked her to make and she offered to take him back twice to get it perfect and make sure I was happy.
We’re actually going to look forward to grooming from now on! Thanks, Nicole and Wagville for your loving doggie expertise!

My dog spends most of his time with me. He enjoyed his safe play time while I had me time. I put the app on my phone and check on him via the app. Each visit he became happier to go and play with his friends.

First review ever. Huzzah!
My husband and I have been taking our Australian Cattle Dog, Roscoe, here for quite some time. The staff always recognizes him and pretty much everyone has always been kind.
People are good, the space is big and clean, there’s a webcam. We’ve left Roscoe overnight for only a night at a time but no problems there either.
For some people, dogs are like your kids so makes sense that some feel protective after a negative experience. Mine has always been easy and great. Roscoe does seem a little nervous about going in sometimes but when we get him in a couple of hours, he’s always in one piece and tuckered out when we get home. It’s great. In the few instances when there was an issue, their staff reacted well and demonstrated care for their clients.
We also had a few private training sessions with their recommended trainer, Caleb Mose, who was very nice and demonstrated a great understanding of dogs and their owners. We were mostly working on specific behavioral things but he equipped us with a really great set of tools to work with.
Overall, a great experience. When we’re at work or busy, we love it as an alternative to get our dog out of the house and around more people.

The story is long so here is the summary: WAGVILLE UNDERFED MY DOG TO A DANGEROUS POINT AND ONLY TOOK RESPONSIBILITY WHEN THEY WERE FORCED TO
It is with no pleasure whatsoever that i write this negative review, but I feel that by not sharing this information, I am putting other people’s dogs at risk for the same harmful and neglectful treatment that my dog experienced at Wagville. I wasn’t going to write this review at all because the owner told me that they hadn’t made a feeding mistake in over 4 years, but in reading this Unilocal page, I see that that is not the case at all. There is a one star review because of overfeeding and neglect on 1÷11÷15 and other more recent complaints of overcrowding and neglectful stays. I don’t think my dog’s mistreatment is a rare one-​off mistake, but rather part of a pattern of neglect due to overcrowding and incompetent staff at Wagville, so I have so share this.
I boarded my puppy at Wagville while I had surgery. I was somewhat nervous about leaving him because he has Inflammatory Bowel Disease so he has some special needs (nothing crazy, just needs to be watched closely, can only eat prescription food etc). I was assured by staff that Francis would be attended to and well taken care of, however things went horribly wrong. WAGVILLE UNDERFED MY PUPPY, giving him only two meals a day when he needs three, which I clearly indicated on his intake form. This feeding mistake is a huge deal especially given Francis’ health concerns. Due to the ¹⁄₃ deduction in his food, coupled with the increase in exercise, Francis’s weight plummeted and by the time I picked him up he was scary skinny. His ribs and spine were protruding and he had lost about 4 pounds, which is a lot when you only weigh 20 to start with. Wagville only called me to tell me that they wanted to up his food because he looked «a little skinny“a few days before i picked him up (his stay was a little more than three weeks). This was WAY TOO LATE, because i eventually found out from the owner that FRANCIS STARTED LOSING WEIGHT IN THE FIRST DAYS OF HIS STAY BUT NO ONE BOTHERED TO CONTACT ME TO LET ME KNOW UNTIL WAY LATER… WAY TOO LATE.
I was obviously upset and worried upon picking him up, and spoke to countless managers trying to piece together what had happened in order to help Francis get better. None of the managers offered any explanation or help. Everyone I spoke to told me something different upon questioning, and there was tons of MISINFORMATION and clearly endless MISCOMMUNICATION between staff members. NOT TO MENTION EVERYONE I SPOKE TO WAS RUDE AND CONDESCENDING, acting inconvenienced by even having to take the time to speak to me. After getting no where with managers who gave me the same disingenuous «I’m sorry you’re upset» script, which deflects any responsibility despite him having been IN THEIR CARE… I complained repeatedly and then the owner Julie called me.
Julie was helpful by comparison, by at least taking down a full account of what happened and answering some of my questions. I asked her about the feeding schedule and what she answered revealed the feeding mistake. She immediately changed her tune because she was caught. She started apologizing and saying how «livid» she was at her staff, deflecting responsibility onto them. She seemed to realize that they had made a HUGE mistake after all and it was completely THEIR responsibility only after I investigated and caught her in his mistake. She agreed to issue a full refund and apologized a few times. I asked her to keep me updated.
A couple days later she had one of her staff hand deliver a long typed letter and a care package for Francis with some toys. Besides the fact that I felt it was a little strange for someone to show up at my door unannounced on a Saturday night… I did appreciate the gesture of the care package and the letter which outlined in detail how Julie had apparently gone over with her staff what went wrong during Francis’s stay and done some education on IBD (which the staff evidently knew nothing about despite it being fairly common). I think Julie’s handling of the issue has been satisfactory compared to her staff’s horrible mishandling of it, but I wish I had gone somewhere else and this NEVER WOULD HAVE HAPPENED AT ALL. It was beyond heartbreaking to see my baby emaciated, and beyond draining to deal with the incompetent staff at Wagville. They made mistakes at every turn, including in issuing my refund (COME ON! you guys already screwed up majorly by starving my dog and i have to badger you about the refund??) and acted annoyed every single time I called, even when I called to just see how he was doing (obviously he wasn’t doing well like they said.)
This place is a DISORGANIZED MESS staffed by amazingly incompetent and rude people, who clearly cant care for the number of dogs they welcome into their facility. Do yourself and your dog a huge favor and AVOID WAGVILLE at all costs.

I apologize for my previous post– Wagville came highly recommended and from our experience they treat all the pups very well. Our dog loves the pools and usually comes home dog tired and sopping wet! His favorite.
The pet consultation was a bit much for us — but after further explanation we understand its purpose.
Despite our first impression with the interview everyone else has been great and our big dog loves the social aspect.
We are weekly regulars now and have overnight boarded several times.
Hope this helps and wagville I am sorry for any negativity my previous post caused– please don’t take any frustration out on our beautiful pup. We love him and so far we can tell you love him too.

Nicole is amazing. Everyone at WagVille is great. I starting going here because its right by my home but it was actually was cheaper and their service is way way better. You can make an appointment so you don’t have to drop your dog off and then come back later. They take care of your dog right when they say they are going to. Very prompt service. They also care if your dog isn’t having such a good time getting cleaned up. I sat in on my Anatolian shepherds bath today and saw first hand how amazing they are. I really wouldn’t go any where else. Also, they get pretty booked up, so book in advance. Sometimes they were able to see us the next day and sometimes it was next week. We love it here and highly recommend that you bring your fuzzy friend here too.

Can’t say enough great things about this place. Nicole, the groomer, is so awesome with our dogs, Maggie (who is super shy and anxiety ridden) and Annie, (who is a super bouncy puppy).
Their doggie day care is great, love that they have webcams that you can view online and on your mobile device so you can see how your pet is adjusting!

Great place to bring your furry baby. The daycare is clean, warm and welcoming. I highly recommend taking your dog here.
I like that you can just drop off your dog whenever you like without calling ahead a time for a few hours to a few days. In addition, I also like the webcam feature so you can view your dog from your phone at work.

DO NOT LEAVE YOUR DOG HERE! They are overcrowded and neglectful. I wish I could give less than a one star for the job they did! Let me explain…
My wife and I got married in late July and were looking for a place to board our loving, easy-​going, amazing dog Charlie. He is the best friend and companion you can ask for. He’s calm, quiet and very well behaved.
We chose wagville based on a recommendation from a neighbor that took their dog there because it’s closed to the airport. I wish we NEVER listened to them. We left our dog at wagville with the expectation that our boy Charlie would be cared for and actually paid attention to. We were told in their bogus screening process that they check up on the dogs every day and each dog is given special attention by their people.
When we brought him home he was obviously stressed out and exhausted. I know different dogs handle boarding differently so we wrote that off until we noticed 3 OBVIOUS AND BLOODY SORES on his legs!!!
He had been licking himself into infection and the so called «caring attentive experts» that were supposed to be experts on dog behavior AND CHECK THE DOGS EVERY DAY FOR BUMPS AND WOUNDS MANAGED TO MISS THIS!!! You can’t tell me they haven’t heard of dogs licking themselves before!
It is unacceptable! Especially since my wife and I (being nervous first time owners) called every day to check on him and were given the same bogus speech about how great he was doing. You’d think that would give them a little more incentive to maybe look at our dog and actually check up on him! We were even given this stupid cookie cutter report card that I am sure they use the same template for every owner to make it seem like they actually do anything to connect with the dogs.
It’s all a sham! There is no excuse! If they have too many dogs to watch over than they should have a cap on the number of dogs they board at a time OR hire more staff! But no, instead my poor dog (1 MONTH LATER) is still healing from his sores!
They gave us a refund and pay for his vet bills, but like I told them its too little too late!
We left a member of our family in their care and they failed to watch over him. I strongly recommend people look elsewhere! We will never use them again. I will be adding pictures of what his sores looked like and you can judge for yourself…

I have been brining my dog Brae to Wagville for over a year and a half now and although he was timid at first he has grown to love Wagville and always comes home happy and tired. Also bringing him here has greatly helped him with the separation anxiety he developed soon after I adopted him.
Checking the webcam throughout the day helps me feel reassured that he is being supervised and looked after through the entire duration of his stay (I have only ever used daycare). The staff is always welcoming and take the time to remember my dogs name.
I have recently read some terrible reviews of OTHER doggy day care facilities which would be more convenient to my new job and that is what led me to post here, as I wanted to be sure to acknowledge what a GREAT job they do here at Wagville.
Thanks again.
Julie

Tag, Sketch and I couldn’t be happier with Wagville. The staff is super friendly, the dogs come home «dog-​tired,» and I feel comfortable leaving them in good hands. Thank you WagVille for taking great care of the teddy bear brothers while I’m at work.

I have been bringing my dogs to Wagville for 8 years. They as always come home happy and are well cared for. I like that they check every dog before letting them come to stay and provide appropriate warnings about the possible issues that csn come up in group play.
I much prefer it to leaving my dog in a cage.

I am leaving on Dec to Indonesia for 2 weeks and I was looking for the perfect hotel for my dog. My dog is not the easiest dog to deal with, she is fearful and can be aggressive to strangers. My plan is to get my dog used to the hotel staff by going to the daycare a couple of times before boarding. Which is why I am hunting for a hotel so early from my trip date.
What differentiate Wagville from other dog hotels/​daycare is the staff. I honestly cannot tell you how PATIENT they are with my dog. I could tell they truly have passion for dogs and WANT to give my dog a chance, unlike other places that would just give up without even trying.
I truly appreciate the kind staff and will continue taking my dog here for daycare :) I know she will eventually warm up to the staff and have a great time boarding here in Dec!

NO BARKING UP THE WRONG TREE HERE!
BACKGROUND:
At WagVille®, while our services and commitment are extensive, our basic philosophy is simple: Dogs are remarkable beings which bring us invaluable joy and love; we owe them the respect and care befitting their position in the universe and in our lives.
WagVille®‘s holistic philosophy means we help you care for your whole dog. We understand that health and behaviors are directly linked to exercise, nutrition, and stress levels. Did you know that a proper diet will bolster a dog’s immune system, and can even dramatically affect their behavior? That minimizing stress also minimizes the chances your dog will catch a cold?
STATS:
On site free parking
Street parking
Sunday — Saturday 7:00 a.m.-9:00 p.m.
ESSENTIALS:
Some form of lead
Fur to drop off or pick up
Written special care instructions
Any meds that need to be administered
EXPERIENCE:
While on leave from work recovering from an injury, I was fortunate enough to be able to care for a friends fur for a couple weeks. Although fur and I enjoyed spending quality time together at the house, or roaming the nearby parks, there were several occasions I needed to make doc and PT appointments and was unable to take da fur with me, so I would take him here for a playday.
Since he was a wee pup, his permanent caretaker has been boarding him here for both playdays as well as overnight stays, which meant he already had a file with all his contact information and care instructions. All I had to do was call to make a reservation. They can get crowded, so don’t think that you can call the same day and get your fur a spot in the sandbox. This is especially true for overnight stays.
Although located on an open stretch of Highway, San Fernando Road, slowing down to the speed limit can be risky. Fortunately, WagVille is located on portion of San Fernando Rd. that can accommodate the traffreak fairly well. The wide slower lane gives drivers some comfort when turning into WagVille’s driveway as well as pulling to the side to park on the street.
A small white picket fence in the entryway ensures the safety of everyone on two or four legs. Inside is filled with fur essentials such as bowls, leads, toys, etc… as well as a welcome counter always with friendly knowledgeable staff. Although they didn’t know me by name, they knew da fur I brought in for his day on the playground. All I had to do was let them re-​leash him with their leash, and hand them his food. Food prep instructions were on file so I didn’t have to waste any time explaining what, when, or how to prepare his meals. When I returned to pick him up, it was only a matter of minutes before they brought him out and we were on our way.
What’s really cool about WagVille, besides everything I’ve already mentioned, are the cameras located throughout the playground allowing caretakers to watch a live feed of their fur all day from your computer or cell phone, while at work, running errands, on a not so hot date, or whatever…
I didn’t get a tour of the joint, but from what I could see, from with monitors of a live feed playing in the welcoming area, the facility appears to be clean and well organized. I swear it was like watching kids on a playground. Just play play play, while few nap on the sidelines.
Da fur I took care of has never had any issues at Wagville and rather enjoys visiting and socializing with the others, I hope your fur does too.
ADDITIONAL INFORMATION FROM WEBSITE:
We offer daycare, boarding, grooming, training, treadmill, massage and retail items, all of which reflect our basic philosophy. Our daycare and boarding facility is 14,000 sq. ft of indoor and outdoor space, with the dogs divided by size and temperament. Indoors we have soft rubber flooring, comfy cots, tennis balls and chew toys. Outdoors we have kiddie play pools and grass-​like turf. Please come by for a tour today!
Review 72 Unilocal 100+ Challenge 2015
#CANINEBOARDING #CANINEDAYCARE

We have been taking our baby here for her occasional bath and love it! She gets very nervous when she has to take baths, so we were so happy to find that Wagville offers their self-​wash for only $ 14! You get to use their facility and supplies which makes the whole process so much easier. We did have the groomer do it once since we needed her butt cleaned and we can’t really do that, thus the groomer. They were very quick about it and our baby looked beautiful! Keep in mind, she’s a husky lab mix so it takes a bit to wash her!
They are very friendly and make sure the facility is as clean as possible for your canine companion!