Walgreens

Terrible customer service at the Pharmacy, I had 3 medicines on one prescription, I handed to the Technician or cashier along with a Free Trial voucher on ProAir Respiclick which my doctor gave it to me and told me that I will get it free. Technician gave the voucher to the Pharmacist named Farnaz, she told me that my insurance does not accept this, I told her that the voucher says «This is not an insurance program», and my doctor told me that too, she raised her voice and said, your doctor does not know about your RX insurance, I said ok I will check it with my doctor, the cashier gave me back my voucher. When I saw the total for $ 77.02, I thought may be my Antibiotic was the expensive one. I did not open the envelope until I got home and then I’ve noticed that the expensive one was the free one, so I called the store, the Pharmacist was not there. I came back to the store the next day, took all my medications to the Pharmacist and asked her why she gave me the ProAir Respiclick without telling me the cost of it. She said it was my responsibility to check it out, when I pushed OK on the credit card payment screen, that means I agreed with all terms, any way she refused to take it back following back and forth argue between her and I. Finally I said that her customer service was terrible and that she was very RUDE and disrespectful, she gave me one of those look, raising eyebrows and shoulders, like this is who I am. I got very upset over her attitudes and said to her that I will take this matter, to your higher authorities, again she said do whatever you want and I left. I did my homework, called the voucher help desk, my insurance, and told them what happened, they both told me that the pharmacist did it in wrong way and I was eligible to get it free and not to pay $ 52.02. Any way I took this matter to the store Manager Kristopher, he was very helpful and understood the situation, after he investigated the matter, he called me and said that I was right and I shouldn’t have paid for the medication. He refunded my money. I am changing my pharmacy.

This location is one of the worst pharmacy locations i have ever experienced. Always under staff and unorganized. I have been there free times as this is the closest pharmacy near me but almost every time i had a bad experience with them due to their service. Today after waiting for 40 minutes i was told that they couldn’t have my medications ready because their phone system was down.

I would give a negative star rating if able. This is due to the pharmacist being completely inadequate. I presented 2 prescriptions to be filled that were written the same morning by my doctor. The tech gave them to the pharmacist and she flat out rejected to fill them. Her reasoning was she said I should fill them closer to the doctor’s office. Mind you my doctor is in Pasadena and had no desire also due to my condition from surgery was physically unable. I asked why, she simply said SHE DID NOT WANT TO fill them and I should fill them near the doctor’s office. I explained why that was not feasible and asked her to call the doctor’s office. She flat refused to call, refused to fill, and told me to drive back to Pasadena to have them filled.
There was a bit of line so I don’t know if she was over whelmed but regardless she was extremely rude and unprofessional.
I’ve shopped at this pharmacy many times since it is close to my home. I HAVE NEVER BEEN SO ILL TREATED IN MY LIFE. I will never return to this location and suggest all stay away, especially from the pharmacy department.
BTW I promptly went to the CVS on La Cienega and Santa Monica and had NO problem filling my prescriptions there within 1 hour.

Maria was cheerful and super helpful! Our trip to Walgreen’s, was a pleasant experience with super fast service. She was also good at multitasking while helping a client on the phone. We laughed as she offered the flu shot following up with the slogan all day everyday. And shared her pain as she explained it’s something I have to say. Maria is a hard worker and has a positive influence around those around her, she didn’t once complain. Thank you Maria,
Be well…
Peace

Trying to reach the pharmacy after they called me about something. I called back and was on hold for literally 28 minutes then they hung up on me!

If I could give this location 0 stars, I would. Also, I would fire the pharmacist TODAY for denying me medication that I need due to her inability to read a prescription correctly. Thanks for being inadequate.
Typically go to the Walgreens Community Pharmacy on Pico/​Roxbury (which is wonderful) – however they were closed today (President’s Day). Went to the next closest pharmacy, which happened to be this. A little bit of a wait, along with one of the pharmacists practically yelling at me saying «what can I help you with?» before I’m even at the counter. YES, I’D LOVE TO TELL ALL OF THE CUSTOMERS ABOUT THE PRESCRIPTIONS I’M GETTING FILLED.
She took the prescription and my ID, typed some stuff in the computer and then handed both back to me saying the «prescription is void». She said my doctor had not specified the refills in written numerical numbers. HE HAD CHECKED THE BOXES. I looked at the prescription, looked at her in disgust and walked away.
I’ve NEVER had an issue with this at any other Walgreens pharmacy. Whoever reads these reviews should be looking hard to make a change — not to continue accepting the complacency that this location/​staff is offering.

I actually really love this place! They are ALWAYS super friendly, take care of long lines quickly, they walk by you and ask if you need any help, the place is always stocked up on everything and is super clean and organized. It’s relaxing and fun to be in there. The pharmacy is also great with reminder calls every time we need a refill on our prescriptions. I find everything I need in one place. Beauty product, gifts, baby products, items for or dog, drinks, electronic items, etc. like what have I not bought here? The best!!!

we had a Lady from Morocco as a cashier and she was the nicest person, polite and talkative and just human, I will be back just because of her.

Worst pharmacy ever! I dropped off a prescription the Day Before I needed it. Came the next day and they said, we need to call your doctor and confirm, you might need to wait a few more hours! I said, «You mean, between the time I dropped it off early yesterday and today, you haven’t looked at it, tried to fill it or try to call my doctor. That’s why I dropped it off a day early!» Went to another pharmacy and had the prescription filled in 10 minutes. I have banned this place for life!

Giving this Walgreens 2 stars because they’re open 24 hours and great in case of an emergency. However there’s always a line at the pharmacy and the technicians working there aren’t the nicest. As a result I end up driving a few miles further to another Walgreens where the pharmacy is less crowded and provide better service.

This is an untrustworthy pharmacy. I went there for a little under a year & was charged
different prices for the very same meds. When I asked why I was told it was because of different manufacturers. Each time it was over $ 120 for 4 meds, sometimes as much as $ 160.
On my final purchase I was told who exactly administered my prescriptions under Anthem by an honest employee. I called the administrator, and was told I was being charged by Walgreen four to five times the amount if I had bought them directly from their provider.
This is unconscionable for a pharmacy.

Staff is great, open as early as 8 am, great telephone service, no long waiting in line. Inventory is great!

I stopped by to buy some shampoo and then I saw that they had pencil boxes for 69c and I asked Greg if they had a limit on the purchase. He was kind enough to check with his supervisor to see if it’s ok to waive the limit. This Walgreen does good business practice, they did waive it with me which made sense. I was a happy customer because I was able to buy 30 of them and they profited on 30 of them too! Too bad for Walmart!

I love how they are open 24 hours, that’s a big plus. However, there’s never enough cashiers open so the wait takes forever. Besides for that, everything else is great. They have good sales and there’s Always enough parking available.

There service is very bad. The pharmacy is under staff, and the wait time is getting longer and longer. there new hours also is big inconvenience. I am going to transfer my proscriptions to another pharmacy.

Pharmacy used to be 24 hours. Might have to transfer all my prescriptions to cvs on third and fairfax for 24 hour access. I understand wanting to save money. The staff help quality has definitely fallen since walgreens dropped 24 hours here.

i go here because it carries the generic brand i like. the pharmacy peeps are cool. the rest of the store including management, indifferent at best. my son had to use the bathroom and no lie, I’ve seen cleaner bathrooms at truck stops in Kentucky. It looked like the last cleaning happened when Carter was president… so. being the kind shopper I am, i alerted a girl stocking shelves to the disaster… I believe she said «mnhmmm» which i guess means ok? although she made no movement toward the bathroom or anyone. Okay Ill tell the manager… well he was about 14, and i think got his customer service training in a two hour online course. I’ve conveyed more real concern for ex boyfriends I despise than he even attempted to.
and literally I take hand sanitizer when i go in this store, kids always sneezing coughing. people who appear to have things I can catch and can’t rid myself of… dunno folks it’s like Mad Max meets the worst part of hell… as we speak I’m on hold with the pharmacy and was just given incorrect information by some snappy tech. who now is check ing to verify her information… like she could of done the first time… common sense… is not… found here.:)

I hate this pharmacy. Always tons of people in line, you never get out in less than 20 – 30 min even if Rx has been called in. One line for drop-​off and pick-​up. They don’t call you when Rx is ready so you never know.

Typical Walgreens although a little bit on the run down side. Limited selection of items.
Had to fill an rx from out of state and of course, my insurance wasn’t accepted, but the very nice guy in the pharmacy told me what the cost of the prescription would be. And since I was waiting, he had my prescription filled very quickly so I didn’t have to sit and wait very long. Especially since that day the pharmacy area was filled with sick parents and sick children running around and climbing on the chairs nearby.
I did some browsing around the store, and found that some common items like contact rinse was limited and I even found an item that was expired. I handed it to a worker in the store and said that it was expired, she said to me ok, and then after I went around the corner, doubled back to see her putting the item back on the shelf. I mean, really?
I’ve definitely experienced better.

Good service and staff.
Pharmacists knowledgeable and helpful.
Sometimes understaffed so be patient with them (it’s not their fault).
Wish the pharmacy was 24 hours, like the rest of the store.