Wells Fargo Bank

One of the best customer services experiences I’ve had at a Wells Fargo. Christina Haro went above and beyond to ensure my particular situation was handled promptly and efficiently. Especially since I had lost my debit card, and I showed up close to closing time so I didn’t make it too easy! Definitely worth checking out if you’re in the area for your banking needs.

I absolutely love the customer service here! I had some problems with my account that
i couldn’t resolve over the phone. I was so angry that at this point, I was ready to close my account. Basically, the customer service representative told me to go in person but that most likely the wouldn’t be able to help me. I was very hesitant to give it a try but I said –hey I’ve got nothing to loose.
I waited for the teller and explained my situation to her. She told me she couldn’t help me but that her manager could possibly solve my problem. I waited for about 2 minutes and there she was! Let me just say Christina Haro is GO TO person here! not only did she help me with my account issues but she patiently explained why I had my problem in the first place. She gave me a cup of coffee and made me feel at ease. I was really just going in to close my account but after I told her my problem she understood, helped and that’s all I needed.
I will definitely go again and keep this branch as my first pick!!!

Closing my account with this bank, I wanted to give them a chance but as soon as I step
Into a branch my experience went horrible. Asked to speak to the manager Tima Haro and she did not
Resolve anything. I don’t know what type of employees they hire at this location.

The worst interaction I have ever had with a bank. I had an emergency where I had to make a deposit for my grandma who was ill in the hospital in another state; and my grandpa only had the debit card number for her account; I came into the branch just wanting to make the deposit and Tina Haro just told me no. She is the service manager here and her having the authority to make an exception to look up my grandmas account because I had all of my grandma’s information, including debit card number, she chose not to. I understand the privacy of the customer; which is why there was no need for her to show me the acct number. I just needed to get the money to her. There are always options and exceptions that can be made depending on the customers circumstance. But just a plain out «no». I work for the banking industry, and I would get fired for telling a customer no without providing them with options. Horrible horrible experience.

I love WF! I’ve had it for more than 12 years and I’ve never had a problem. Favorite things has to be that the locations inside Ralphs are open Sunday too! Not that I ever use anything besides the ATM but it’s good to know they are open if k even needed anything! Oh and Carlos the personal banker is great! Super nice!

Have to wait until for manager more than one hour. Very bad service. Bank will charge you even if they do the mistake!

Great Bank! My personal banker Jenny is really nice and very helpful. Thumbs up Jenny keep the good work!

Paul Han Lee you rock!!! Thank you for. Your assistance with my teens account and going over basic banking with the two boys… very satisfied with this location… teller was great as well.

Open Sundays. Yeah. Open Sundays.

I do love my Wells Fargo! Great hours, everyone is nice, my personal banker is amazing, and I never walk out in a bad mood «but maybe that’s because most of my money is there lol».
I give Wells Fargo a green 5 out of 5 stars.

Friendly tellers and great hours! Always busy, but understandably so.

I love how this place is open on SUNDAYS! yes!
What I hate about this place is that it’s so busy! being inside Ralph’s really makes a difference… good and bad. Great service, and the tellers really try to do the best they can. i wish they had more tellers at all times, b/​c they get LONG lines.

Even though this place is so tiny they always try to accommodate as much people as they can. Awesome tellers and banker here and very helpful. Two thumbs up!!!