Wells Fargo Bank

They don’t know how to treat their customers. The branch manager is not helpful with anything but smoking outside. Last place I would go.

I will start out with I’ve been in this branch 3 times and called several times about the same issue. Initially they seem extremely friendly and helpful until you actually need business taken care of. I have been going back with Elena for the same issue, she says «oh yes… I’ll cc you on the email»
«I’ve sent the claims department your paperwork» yet I still have not received the email and either has the claims department. I’m very disappointed in this issue because I love Wells Fargo, I used to work for them years ago. The best customer service you can have for a bank but at this branch I can’t give them the same credit or respect. Will try another one up the road.

I was in a rush and they were also closing, but the service was so slow. Only two counters were open and the other counters were just decoration I suppose. There was a line. Ergo, long wait. Then when I was being served, the check machine kept dying and it wouldn’t work. So I had to wait to be served by the other counter. Really? Just to deposit a check took me almost 20 minutes. Frustrating.
It really is a 2 star review, but 1 star bump because parking is free with validation at the garage.

Most banks I visit have tellers, bankers and branch managers who can care less about there job. Not this location! This is by far the best branch I have been to Wells Fargo wise! The customer service is amazing in everyway. My personal banker is Angie. N and she’s amazing she go above and beyond to help and figure out problems and situations and I’m so happy to have her as my banker. Anytime she is not available my second banker I go to is Haik. A he’s the man the go to guy, very respectful guy, fun to talk to and handles business. I don’t think I want any other bankers besides them. Now to management Erika. H the service manager is the sweetest ever her customer service skills are above par hints why she’s on the service side and she’s all about business besides the beauty. I love how she handles the tellers and customers. Now the branch manager Zoe. G is irreplaceable I couldn’t think of anyone else to run the branch. She’s not just sitting in a office all day she’s out being personable with customers and clients helping and giving advice on solving problems. I love HER! And she’s pretty. I can def say this is my favorite place to go and I’m totally stuck at this location. Found my bank family away from my family!

Great service today. I am always satisfied when I come here

This branch and management are a joke and embarrassment. I’ve got 6 accounts with Wells Fargo that have been there longer than the female manager I just encountered today. Basically telling me if I had a relationship with them they could do more for me in regards to my deposit. Please tell me this immature women who kept contradicting herself isn’t responsible for managing this branch. Shockingly horrid customer service especially in regards to a business account. Btw… why are kids running a bank especially dealing with business clients. Wells Fargo needs to get it together. By the looks of the other reviews this obviously isn’t a isolated incident. If someone from Wells Fargo is interested in listening to their customers unlike this manager feel free to contact me. Extreme failure!

I just spent 1hour and 45 minutes waiting for a banker to help me get a temp bank card since my card was blocked for fraudulent charges. I sat and waited without even being greeted by anyone until 45 minutes later a woman whom seemed to be a manager came up and said «let me go find someone to help you, I will be right back» an hour later and she never came back. I decided just to take money out of my account … from one of the windows and left. No one apologized or even cared that I was so upset. I never got my temp card… What a waste of my time. They don’t care about their customers! There was 5 people behind the window counters just standing around talking. I will never go back to that location. Horrible ! They ruined my afternoon and made me late for work.

I called this WF to make sure that I would make it in time because they were closing at 6pm and I knew I would barely get there. They assured me that I should be fine as long as I arrived by 6pm.
I arrived 2 minutes before close and was so glad until I walked up to the doors to find them locked. I used the ATM and watched as 2 customers left. I ran up to try to see if they would take me and the door was shut in my face.
I have been to many WF branches. Many of them will stay open to address customers who arrive close to closing time. I was caught off guard by this branch because I had never had a door closed in my face.
I asked some people I work with about this branch and was told it is the worst branch in the area and that I should go to the one on Santa Monica from now on.
I know that WF cares about its customer service but this branch has such a negative reputation, I really hope something is done to address this.

If you are doing anything other than using their ATM do not go to this Wells Fargo location. I’ve been a customer since 2009 and have never had issues until I came here. My boyfriend was the first to go to this bank to apply for a car loan. One of the bankers tried to illegally enter my boyfriend’s credit info on some bootleg website to find the best interest rate and loan possible. She no longer works there as far as I know. But after my boyfriend reported this incident to a manager the same banker called both me and him to see if we were satisfied. You would think these bankers are in high school. The same banker created several problems by not linking payments through an outside bank (Bank of America) like she said she did so there were issues linking that up. Other bankers would tell us «Oh yeah, a lot of people had problems with her.» Who says this? And if you’re going to say this why does she still work at your branch? But anyways, she later either quit or was fired and I thought it would only go up from here. Then I had to speak to 5 different bankers INCLUDING the manager to try to close account the same banker (previously mentioned) set up that I did not need. Long story short, they said they would close it but never did. After going in and doing it in person it still didn’t get closed. IN THE END, all it took was a 3 minute phone call to Wells Fargo customer line and it was closed out that night. And in closing, my limit on my credit card was increased. The banker asked if I wanted more info sent to me in the mail about it. Which is what set me over to write this review. She had applied me for another credit card. I never agreed to this. I said it was fine if they sent more info about the credit limit increase. This has been the worst experience with any company I have ever had. And it’s unfortunate that it is the closest branch to my home. I am considering switching banks completely rather than branches.

Very rude and unprofessional! Thought I would give them a second chance and they FAILED. ATTENTION MANAGEMENT: Customer service training desperately needed. In this economy and city, there are plenty of choices besides your branch and brand.

Ohhh CHIT!!! you are on your way to Hwood to go hit up a restaurant, bar, club, or event and you realize you are out of cash! Here is your solution! Hit the Wells ATM on your way, problem solved!
I have been here a couple of times in that exact scenario. This place is very handy for that particular situation.
Pro Tip: The green zone is for the stopping and using the ATM and moving your clunker hoopty hella fast!
Booyah! =P

9am Monday and there is a line for the SINGLE teller on duty. But that’s not my complaint. My complaint is the TEN other Wells Fargo employees NOT helping customers. Either standing around, typing on their computers, or talking to each other.
Meanwhile, the single teller helping customers is listening to this Irish guy tell her how different the credit system is in his home country. I (and the other people waiting in line) also learn that Wells Fargo just raised the credit limit on his card, his «chick» has a credit score of over 700, she drives a brand new Jetta that she only pays $ 150/​month for, and has the highest end car insurance money can get.
Meanwhile none of the other ten Wells Fargo employees seem interested in helping the other customers in line. :/

Awful experience. Incompetent staff. Horrible customer service. Use a different bank.

this place is very conviniently located near me. staff are super nice especially a guy named Greg. soon i am opening up accont with them.

I love this branch, quick in and quick out, just the way I like it, plus the tellers are sometimes cute: P

I don’t know what people are talking about this bank being ‘in training” and no «window» between patrons and tellers… they OBVIOUSLY have NOT been to the branch. and for people who think this is a NEW bank… NEWS FLASH — this is one of the top banks in the US as everyone else has gone bankrupt or been taken over… this bank took over Wachovia… please use some common sense or watch some news before you spew out information that is incorrect just because you lost your parking ticket on the sidewalk. I am a customer there and moved from New York metro area, and honestly this bank is by far better than CHASE! and which is another bank I do business with. I would pick WF over Chase if I had to pick one. I like the employees who are always courteous and helpful and the bank is clean and conveniently located! I live a block away… from both Chase AND Wells Fargo

This is a nice enough bank for basic transactions. It seems like a new bank, or a young bank… Like the mgmt culture hasn’t set yet. Noobs.
One time, I lost my parking ticket and couldn’t find it, and they couldn’t help me. It would’ve cost $ 20+ !!! after 15 minutes I found it on the sidewalk, but I am wary everytime I go there now. Why risk it for mediocre service?

This is a «training» bank for Wells Fargo and has a very high employee turnover rate. The bank is incredibly lavish with large screen TV’s and no restrictive glass between you and the tellers, but it is no secret how Wells makes their money, by charging for EVERYTHING! Probably more than any other bank, Wells Fargo charges for just about everything and is one of the most expensive banks in Southern California to do business with. The employees in the bank are mere talking heads that recite company policy with their ambitious or equally understanding eyes, but they have absolutely no decision making power in any regard. This bank is merely a front for an International powerhouse that really cares very little for their customers (FEES FEES FEES). As a soon to be 20 year ‘former’ customer, I will not miss this bank or its impersonal business methods.

this is my favorite location… not 2 mention. i have been an active acct holder since 2005… while having bank accts in new orleans, la… new yrk city… thank god this place has never had a hold up… while i was carrying cash. the tellers are friendly. they even know me by name… seeing that im the only one who dresses in pj’s in the am​.weekly​.to deposit american and foriegn currency… shhhhh

It’s opened, come find out what they have been doing with your bail out $$.