Wells Fargo Bank

Terrible! 9 people in line and only 2 tellers working. 5 others sitting to the talking. Bank manager playing solitaire on his phone at his desk.

I’ve been banking here for over three years and it’s always been a good experience. I live very close to this location so it’s convenient for me to just walk down the street and make a quick deposit. What I particularly love about this branch is the professionalism of their employees. From having someone standing by to open the door for you when you arrive to having an associate standing by the banking line to answer any immediate questions. it makes us, as the client, feel catered to. Recently, I have lost my debit card (twice.oops!) and both times I had to sit with a banker to get a replacement. Neither time did I have to wait to meet with them and I always left feeling secure with my transactions. My absolute favorite is Parshen. he’s been there since I’ve been going there and he has remembered me by name each and every time I walk back in. I met with Joe on my last visit and he was also very personable.
I highly recommend this bank if you are looking for quick service with a smile!

Ask for Joe :) he is the best and knows what he’s doing.
Literally the best banker ever. ALWAYS HELPFUL.
Thanks Joe.

Very friendly staff. Jack was very helpful and even took the time to sit me down and answer a few questions I had regarding my account. I highly recommend jack. Very helpful, patient, and professional5stars

I like this branch and have been coming here for over 15 years. It’s got a small town feel to it which I like, and everyone there is always really friendly, helpful and efficient. I never wait long for service. Sometimes parking can be a bit challenging in their lot during busy times, but there’s normally a few spaces available at most times of the day.

This bank has the best service, and friendliest people working there. Been to other branches none come close to the service I receive! Especially one of the bankers, his name is Jack K! Very helpful with everything I need and want! And very kind and friendly! So if you need help with anything I suggest you go to him! Great service and banker

Usually I hate going to the bank branches. I was driving trough the area and decided to make peace with the fact hat I was gonna wait forever. But to my surprise the banker I got (his name was Jack K) was efficient and friendly but also manage to solve my issue with online banking fast. I was in an out in less than 30 minutes. I don’t live close to the branch but best believe I’ll be referring my friends to him.

Robert Arutinov YOU ROCK ! This guy is my banker changed banks because of his him, he will truly make you banking experience a breeze. Good job on this hire Wells Fargo you guys got yourself a good one. He’s my guy every time I need anything first person I go to is Robert and he has never failed me one time.

My account has been frozen 8 days w my money in it. A «suspicious device» logged into my account and after 4 phone calls and 2 branch visits no one can figure out how to take the lock off. Meanwhile checks r bouncing and theyre gonna slap
Me w the $ 35 each time. Complete bullsh*t

Atwater Village branch system is down, ok it happens, its how the employees are trained to act and speak to customers that needs fixing.

I deposited a check 3 days ago and until now it’s not showing up in the online banking. Also they put new tellers on Saturday that don’t know anything about business checking. I have a very simple question, and the teller told me, sorry I don’t know the answer. Actually, it’s the second time that I asked the same question from 2 different teller and they have no clue what it is. Don’t open a business account here. The best Wells Fargo branch is Larchmont Ave & Vine Ave.

I absolutely LOVE, LOVE, LOVE this branch! Parsh Avanesian has been my banker since day one. I had first met him when I opened my college credit card with him and I have continuously worked with him with my subsequent accounts. He has even been helpful and worked with some of the accounts for the law firm I work at as well.
I look forward to coming to this bank each time I need to take care of something. The courtesy and customer appreciation is incomparable to any other bank around. The professionalism standard is unbelievable. Parsh has been the most patient, thoughtful, and considerate banker I have ever worked with. Any time I have any questions, he is always ready to promptly respond and fix my problems. There’s nothing more I could ask for from a banker!!!
If anyone has ever had a bad experience with the staff at this branch, it’s probably been a lack of respect, incoherence, or rudeness on their part. Thank you Atwater Wells for making banking as stress-​free as possible! I truly appreciate the AMAZING service!!!

I’m a regular customer at the Atwater WF branch. The staff has always been professional and helpful and Frida (the branch manager) is the most professional, efficient and helpful banker I have ever had the pleasure to work with. I don’t know what Michele S was talking about but I have known Frida for years and have never had any problems… Sounds like Michele is the problem not Frida… Get a life. It’s a great a bank! Her comment is malicious and irrelevant.

Anoush used to take care of me and the eas the best, but when i called to see her I was told she transferred to another branch but that wasnt what disappointed me. I
settle for.a.strange banker, Parsh Avanesian. I have never felt so insulted in a bank in my entire life. He offered to help me so i sat down. We began to talk and he
what i was looking for wasnt available which was a temporary card. I felt confused because as a bank i would think a tool like that would be crucial for operations. He gave me an attitude. I didnt much appreciate. So i asked him to deposit my check, another let down he said he couldn’t help me. At the very least he could have
a replacement card to be sent in the mail or even offer but he didnt. He wasted my time,
he couldn’t
.ontp of it all laughed at me while i was asking questions. Shortly after he dismissed me to the bank line started talkin a different language to a coworker looking at my way and laughing. Dont disrespect me
.face please.. He could have waited until i exited the building.
I should change banks… i know i wont be treated like this elsewhere… bad customer service.
I called wells fargo and he didnt even request a new card
. I did everything myself. So disappointed with the lack of respect, lack of. professionalism, and lack of help.
I would have been one star if i didnt deal with anoush before she left. She was pleasant.

Let me just begin by saying Parsh Avanesian is the best business and personal banker ever, he goes above and beyond to make sure all my accounts are in order. Follows up with me, every time I email him I get a reply instantly. If you stop by this branch have him help you.
I live in the Valley but prefer going to this branch.

I’m not into the employees standing at the door waiting for the clock to hit 9am. When there’s a group waiting outside and it’s only 2 minutes away just open the $&@#* door.

Horrible customer service particularly when I call the branch. I had my business account set up here and I have needed some assistance getting everything in order. I have called 5 – 6 times and spoke with a particular young male almost every time and he is THE WORST. He makes no attempt whatsoever to understand my problems, he doesnt even listen to me and then tells me he cannot help me and that I have to come into the branch to get assistance. My husband worked at Wells Fargo for three years and this is simply not true… he CAN help me but he refuses. Literally, all I needed was some help understanding my online banking and the guy just made all these excuses until I got so frustrated I hung up. And this happens almost every time I call.

Tina (business banker) here at this branch is such a sweetheart. She has helped me build multiple business accounts here and facilitated DBA submissions & all sorts of other great services for our companies. You can’t miss her desk as it is the one draped in collector elephant ornaments.
The entire team here is awesome actually — always someone to open the door for you, greet you with a smile and offer you water.
Top notch bank in the heart of Atwater Village.

I decided to go here because wells fargo is probably one of the best banks to go with because of its conservative practices. Sure, the fees are higher than most banks, but you do get excellent service with them.
When I walked into this branch, one of the staff members opened the door for me and was ready to help. She took me straight to the available banker (Pershan) who was very nice and helpful.
Overall this is a great location in the Atwater neighborhood.

Strictly ATM purposes only. This is actually the bank where I got my first account when I turned 16 and I’ve never walked back in since…