Wells Fargo Bank

The worst the people that work here are so slow. They literally do their jobs in slow motion and do not care that there is a line almost out the door. I get anxiety every time I have to go into this place. It’s quicker to go to the one on vine. Worst then the dmv

I enjoy visiting this Wells Fargo branch. They have there own private parking lot. They also have security watching over your vehicles. Wells Fargo customers are able to park at this Wells Fargo branch for free for 30 minutes. They have three ATM machines outside by the entrance of the bank. The people who work at this branch always have positive customer service. There bankers are very helpful as well.

My favorite Wells Fargo Branch!!!

The Wells Fargo of larchmont!
Pros: probably the most well located businesses in larchmont village. Hard to miss this bank and its parking for banking clients only. Great layout of bank and outdoor atm. The ATMs have newly been updated and the bank stays up to speed with client requests. There is many personal bankers at this branch which is nice but also a bit overwhelming when you first walk in. There always seems to be at least 4 window bankers ready to help walk ins which is above average compared to other banks on larchmont and always helps speed the process along!
Cons: they recently removed the complementary water bottles for clients. This had been a nice service feature at this bank for years. I thought the banking sectors is doing better now but it seems they are saving costs. Hope we get the water bottles back!
Novelty: great location, speedy service with new and improved atm interface.

I love this branch the best of Wells Forgo so far. Only complain is sometimes parking is a pain.

I had the best experience today with Lisa Jones at the Wells Fargo branch on Larchmont.
I came in because my credit/​debit card was mysteriously not working and she informed me that because I usually use it as a debit and not credit they thought there was suspicious behavior. The reason I was using it as credit and not debit — is that someone has been using my card at car related places… so I thought it would be safer to start using it as a credit card rather then debit. She immediately got on the phone for me and called who ever needed to be told that I was going to be using it as a credit card and not to hold it up. Then I told her I was traveling for the next 2 months and made travel arrangements for me with the card — and made sure it covered every place I was going and she double and triple checked. She is so caring and conscientious. I never had anyone take care of me like that. It was amazing. She is so nice to talk to and really knows customer service and how to take care of her customers. I am a huge fan!

I come here seven times a week and never have I felt like such a nuisance. The greeters are friendly as they are paid to do, but their tellers don’t even smile. There’s no line but I always get the sighs and eye rolls even when I say an enthused, genuine, «Good morning!» My good mood is drained automatically and numerous times I felt the need to write this review but talked myself out of it thinking maybe it’s just an off day, maybe it’s just this one teller. But nope, every time it never fails. It is what I dread each work day. I would rather drive an extra couple of miles to the next wells Fargo to do my business than to look at these people’s miserable faces. Luckily the Noahs across the street have the most pleasant staff despite the always busy lobby. Maybe the Wells Fargo team needs to give them a visit and take some notes. Heck, I’d even PAY for their coffee if it meant they’d lightened up a bit. This is my last transaction at this particular wells Fargo, I just can’t tolerate the outright disrespect any longer. To the management: you need to go over what it means to be hospitable with your tellers. More specifically the Scrooges named Maggie and Anthony. I even wished them a good day just to get no response. Am I not a human in your eyes to at least get recognition? You are really going to hear my well wishing and STILL continue to look past me without even a fake, «you too «? Good luck and no wonder there’s NEVER a line. I am so relieved to never have to be treated so unkindly again. I am amazed some of these people still have a job as I was under the impression wells Fargo had some kind of standard when it came to dealing with a customer. What did these people think the job entailed when applying? Working at a bank is 90% customer service if not more! As a business owner myself I am truly appalled. I will let all my neighboring friends on Larchmont know of the rudeness displayed at this establishment.

Most Wells Fargo branches I’ve been to is a par up from other banks.
But this branch is one of my favorites due to their kind and prompt service.
They strive to excel in service by making sure you do not wait for too long or while you do, you have water and/​or lollipops and/​or a nice conversation with that person who greeted you when you entered. Ms Camille, Dan and others have helped us in the past and it’s been nothing but pleasurable to have a conversational discussion rather than just speaking business with a banker. They exude warmth and genuine pleasantries unlike the kind of treatment from other banks. I would say this was also due to the fact that their employees are young but then it would be inaccurate because I’ve encountered ones in this branch that are otherwise and they were equally nice.
It’s a plus that it is close to my house and is at the middle of Larchmont village/​Windsor Square. With shops, restaurants and other banks around, it’s nice to stroll around before you get to your destination. Farmer’s Market on Sundays make this area a one stop shop on Sundays. :)

Wish I could leave ZEROOOOOO STARS. Seriously the absolute worst customer service I have ever received. I’m not wven a customer there, so one would assume they would try to gain you as a customer or at least be extra helpful? Guess not. Lisa M. Jones, I believe was the representative of Wells Fargo that I was dealing with, was disagreeable, unhelpful and rude. She had an attitude with me for no reason. She had no suggestions to resolve our issue and when she got the manager involved it got worst! The two of them tried to belittle me as if I’ve never been in a bank before. It was completely unprofessional. They were just doing anything they could to avoid cashing my check. Trust me, take your money elsewhere. I wouldn’t want them touching a dime of mine! And the loyal customer whom I was in the bank on behalf of, is mortified and considering banking elsewhere as well.
My fiancé and I were considering opening a joint account, well not anymore. So disappointing.

I would avoid this place and I’ve worked here for over a year. Very fake customer service and basically everything nice that’s being thrown at you is all a scheme to get you to sit down with a banker so that he or she can confuse you even further and force you to open an unnecessary account. Not one person at this branch was sane when I worked there. If you are to come in, I would head straight to Gayane or Lusine. They have the most experience and will do your transaction correctly. But don’t talk too much because that’s a sign of a business solution.

Gayane the service manager… Really rude… Not accommodating… Available balance means available to be used… In her own words «immediate credit» but she refuses to allow me to withdraw money because it’s «pending»… Contradicting… Then she called another service manager and started speaking in Armenian… Or whatever language… The other lady just repeated the same script they are taught… Gayane’s tone of voice was increasing she was talking to me like I was her child!!! So annoying way to start my morning… Believe me I will report her… Just terrible!

Just left this branch with great annoyance.
SUMMARY: very mediocre experience; banker not fully careful; ended up with my money in a useless account.
DETAILS: When I arrived, I was greeted with lots of perfunctory «how is your day going?»
I arrived with the intention of opening a new checking account because I had seen an offer online for a $ 100 account credit for new checking account customers. Great incentive. The greeter fetched me a gentleman described as the branch’s «top banker.»
First annoyance was that California branches were not part of the program. So, I could not obtain this incentive. Oh well.
I had a substantial deposit I could make and get started. I had gone into the branch, after all. I inquired about a dormant account. The account was a savings opened when my daughter was a minor. She is no longer a minor and I said this a few times. After questions, this account seemed
that it could be fine for now even though I was contemplating a full checking.
Second annoyance, when I went to deposit the check, this «top banker» made a $ 200
mistake on my deposit slip which, thankfully, the teller had caught.
Third annoyance, I thought I might get a new ATM card for this account since it was being reactivated. The original «top banker» who had helped me was no where to be found so a nice woman helped. She looked into it and it turns out that the account is blocked from issuing ATM cards because the account’s minor is no longer a minor! I had said this to the «top banker» a few times during my questions.
Fourth annoyance: So, now all I want to do is cancel this whole idea and leave with my
money. I am told I cannot do this his because the check is pending.
«How is my day, Wells Fargo Larchmont?» Now it sucks thanks to you. That was a waste of time and I’m not happy that my money went into your branch.
I will cancel this account as soon as I can.

Just moved here from Delaware and opened an account here. I am constantly thinking «Wow these people are so NICE!» Carla Us is my favorite she is so sweet and helpful! Highly recommend!

The Wells Fargo Bank is hell.
Non-​stop service fees, stealing money from your account, blah blah blah… but today was the icing on the cake.
I go into close my account and when the greeter informs the woman sitting at the desk what I’m there for she looks at her chummy greeter work buddy and announces «I don’t close accounts I only open them».
Then they both start laughing. Wow this is so funny!!! You both should quit your bank jobs and start careers in comedy!!!
Then she informs me that I have earned 2 cents in interest and tells me to cash it out with one of the tellers upfront. While I’m standing in line minding my own business the greeter comes up to me with a smirk on his face and says «Wow you’re cashing in a big interest check»
EXCUSE ME YOU MOTHER FZ98T767868686878&&^&^*&&&&&&& PIECE OF DOODIE!
Are you kidding me! Did you really just say that?
I found this comment quiet comical considering it came from someone making $ 8.00 an hour and probably has 12 children to support.
GOOD-​BYE FOREVER!

Love this branch! Great customer service !

I really like this branch. They really strive for excellent customer service!
1. As soon as you walk in, you are immediately greeted by one of the personal bankers.
2. If there is a line to wait for a teller, they offer you bottled water.
3. If the line is too long, a banker will ask the customers if they are only going to do straight deposits. If so, they will take you out of the line and will quickly process your transaction.
4. Once you reach any of the bank tellers, they are friendly and conversational. I like when they take the time to talk to you rather than be robotic and minimally talk to you.
5. I love that this bank has their own parking lot. Yet it’s best to go to this branch during non-​peak hours. The hours between 12p — 1p and 4pm-​ish — 5pm are usually pretty busy so finding parking can be a bit difficult during those hours.
6. Oh, if you have a sweet tooth, there is a bowl of lollipops with a variety of flavors that’s located near the deposit slips table :)

The tellers are friendly. The greeter is always VERY friendly. The line tends to move swiftly, as they seem to be consistently well staffed. The parking lot between lunchtime and 2:30 then 4 to 5pm is frustrating, not to mention the first Friday of the month blitz, but the attendant is attentive and will help out when there’s a crush of cars.
As a matter of opinion, I like this branch party because of the neighborhood and clientele. Most customers who come in know what they’re there for and are in and out swift and sure. After a trip, it’s difficult not to launch right into a tour of the adorable and well-​kept Larchmont village and spend the money you just withdrew /​deposited.
My experience inside has been about 90% positive. If I have a complicated issue with WF, this is where I come and they consistently solve it and solve it fast. If I have a random banking question, there is always someone on hand who has the right answer and can actually break it down so I understand it. Even the suited «high roller bankers», as i call them, have no qualms taking me back to their fancy desks to help or explain even minor issues, despite the fact that even a salesman from 2006 would laugh at the idea of selling me any sort of loan. I also love that they never deny me quarters for laundry day.
Only negative experience, I once had a teller mess up what was admittedly a complicated transaction and when the supervisor came over to remedy it, she did that passive-​aggressive customer service thing where she implied I was at fault without outright saying it and what a favor she was doing me by fixing the problem at no cost to me. Annoying bc I’m high maintenance by no means, I never once raised my voice or made a stink, and, complicated as it was, I was clear with my instructions to the teller and she still messed it up! Assume good intent on part of the customer if you didn’t witness the initial incident!
But that was a fluke in what has otherwise been a smooth ride at the Larchmont Wells Fargo Branch.

Parking suh-​hucks on Larchmont as a whole but this branch at least has its own parking lot, which is helpful despite it being cramped and a potential minefield of nicked bumpers.
Service inside was super-​fast, thanks to a really competent teller, but I am really not feeling the store greeters at all. Totally unnecessary.

The day I actually review the inside of a bank for Wells Fargo will be the day that every ATM machine in the world of Wells Fargo is broken down… but for now back to my ATM only review.
Simple really. Had a check, needed to deposit it.
Found this location on my handy dandy Unilocal app.
Took me 10 minutes from work to drive here.
Easy parking right next to the bank.
Inserted ATM card, Inserted Check, No receipt, email receipt please.
In my car and back to work.
I actually really like this area of Larchmont and if I hadn’t already eaten I would have walked around since there’s some really great places to grab a bite.

This branch is in my neighborhood so it’s where I frequent. It’s not my «home bank» my home bank is in another state where I’m from. Basically I needed some overdraft fees overturned because I was supposed to get paid for a job and the check didn’t come through in time so I got hit with 4 overdraft fees. I called the customer service line (of course got no damn help, nor any explanations and some woman that was like a robot without a brain repeating the same script).
SO I call Larchmont Wells Fargo and speak to Lucy the branch manager. RIght off the bat she is acting like I am just impeding on her every busy day. Lady, your job is to help me, my monthly fee that I pay to have a bank account out your damn bank plus the buttload of fees you charge me in overdraft are the reason you have a job. I explain the situation, and she looks over the account. Then it’s as if I’m talking to the CSR from the line «I’m sorry, but we cannot b/​c it’s not a bank error» Screw your bank error! Then she says because they have helped me with overdrafts in the past she can’t and acted like I should be thankful b/​c they’d helped me in the past.
So then I tell her I had thought about leaving WF b/​c of dealing with shit like this where I Just don’t feel like t hey care about me as a customer and instead of trying to save me she simply says «well i’m sorry you feel that way but there’s nothing I can do. so is there anything else I can do»
me-​” I guess not“
Lucy-«alright then good bye»
WTF?
I’m switching to Chase stat.