West Coast Watch Service Center

Got a free repair of the watch back. Fast and Nice. Will come back if there is anything wrong with my watch.

Have used these guys a couple of times now. Have found their service to be exemplary.

These guys are awesome, knowledgable, and would recommend bringing anything in for a quick fix or battery change. The shop is upstairs so may get overlooked as its not on the street level but parking is easy and they were very pleasant to deal with, and open early which is a plus.

My Movado needed a new battery and I found this business through Unilocal.I’ve had another watch damaged by unauthorized dealers in the past, so I didn’t want to chance that, so I stuck with the experts. Quick, friendly, and I even got a 10% discount through Unilocal.Will definitely go here again.

I brought my Movado watch in for extensive repairs after it was damaged by another jeweler during a routine servicing. It wasn’t telling time correctly, regardless of subsequent battery changes, and had visible scratches on the dial. It took ten minutes for West Coast to diagnose the problems, with an approx three week turn-​around to replace the damaged parts. It’s now running well and beautiful again. Thank you for the great work, it feels wonderful to have my watch back.

My grandfather passed away and he left me his favorite rolex. Unfortunally, it was a bit of an antique and wasn’t functioning any longer. The staff was very helpful in fixing my heirloom. My watch looks and works like new! I strongly recommend them.

Went in for a battery replacement. Came out with specks of dust inside my dial. We will see if they fix it when I drive back.

Great service! Very professional and had my Movado fully diagnosed. Everyone from the front desk to the person that gave me the diagnostic on what was wrong with my watch was great! Would definitely come back with any issues I have with my watch.

We have been using West Coast Watch for years and I would recommend them highly! The turnaround time is great and the prices are reasonable.

Awesome service. Eric and Barry were very helpful. I needed an official appraisal of my watch to verify it was fake. They were the only one who helped me after trying many jewelers and boutiques. Best place to go for any watch issue.

If someone were to ask me what my favorite personal belonging is, I’d say my watch without question. So one day when the buckle got messed up and my watch did not close, I was so sad. I looked for repairs at Gucci website, and it required me to ship my watch to San Francisco. Since it was a minor buckle problem, I decided to look for a local repair shop and found West Coast Watch Service.
Like others, I read most reviews and found myself a bit concerned about negative reviews and high price. But I decided to give it a shot.
When I showed my watch, they told me that they would contact Gucci see if they have parts. However, upon quick examination, the repair guy said he could try to adjust it. And 5 minutes later, he showed up with a perfectly working buckle. I was elated. To top it off, he did not charge me at all! I will definitely come back!

Maybe I’m not too familiar with how high end watches work or maybe I need to do my research on watch movements and how expensive they can be but I bought a Movado Bold around Christmas time just for occasional work use when I wear a suit. I have probable worn it about 5 times since then and I decided to take a picture of it on my way to work. When I looked at the time I noticed it was a day behind and the crown was missing. So I called Movado and they gave me the number to this place. I called and the lady was very helpful. She said I could mail it in or I could stop by on my lunch break.
I decided to stop in on my lunch break to explain what happened and drop my watch off. Right when I got there I spoke to this guy at the counter and he starts asking me questions. Almost interrogating me on why the crown is gone. He goes on to say it looks like there could be water damage (what the hell!) and ask me WHAT TYPE OF DAMAGE DID I DO TO MAKE THE WATCH STOP MOVING (remember this part it’s the reason I’m giving 1 star). I replied that I didn’t do anything and I’ve only worn the watch about 5 times and it was working fine. So I’m already feeling like I’m being accused of doing something I didn’t do, when all I did was wear my watch to work (I’m an analyst and I sit at a computer all day).
I asked him if my warranty would cover the crown and he said we’ll have to see what the other problems are first and he would call me in about a week. After about 3 weeks pass by, I decide to give him a call to get an update on my watch and he replies with, «I was just going to call you today» your watch is going to be $ 250 to fix and the warranty won’t cover it (of course). There is water damage and we have to go in and do some other stuff with the movement for the crown. That’s 65% of what I bought the watch for with the chance of it happening again and I’ve barely even worn the watch! Nope I’ll pass! So I told him I’ll come get my watch. When I arrived to pick up my watch, it was a lady who brought it to me and I see the guy who helped me the first time standing to the side just staring at me from the corner with this weird look on his face. It was very strange but I just wanted to grab my watch and get out of there.
I called Movado and showed my displeasure with how I was treated at this repair shop and wanted another alternative. They told me I could ship it to the main corporate office but I wasn’t trying to send my watch off somewhere and not have it for a while. So I decided to do my own research.
UPDATE: So I looked up different types of crowns, Movado serial numbers on my watch and what it takes to replace a crown. I talked to a few watch repair people and came across a repairman who has EXCELLENT reviews. I stopped by his shop to show him my watch. I explain what happened and he said, «oh it’s Movado! They have a special crown you have to go through them» so I asked if there was anything he could do. He said to try to get the crown and possibly the stem and he’ll do the work. THEN I asked him why it wasn’t moving because the guy at at west Coast repair shop was accusing me of damaging it because it stopped moving. He replied with, «the reason it’s not moving is because the crown is missing. Watch when I do this (he grabs a sharp object and pushes in where the crown was) it starts moving again, see! Nothing is wrong with the watch it’s just the crown is missing. He should of known that» and that right there is why I’m giving one star. After being accused of messing up the movement, there being water damage, accused of basically breaking the watch causing $ 250 in repairs and being treated unfairly absolutely solidified my case for this negative review.
Long story short, I waited to see if this guy could fix my watch before posting this review and he did. I didn’t have any luck with the official Movado crown but he was able to put a nice matching crown on and my watch is perfect! I’ve had it for 2 weeks and it’s like brand new. The cost $ 35.
I WILL NEVER come back to West Coast watch service and I may not buy another Movado watch if they deal with company’s like this. I know they have customers who pay thousands for repairs to refurbish expensive watches but I’m not about to pay $ 250 to fix a $ 400 watch that a warranty won’t even cover if it happens again.
I’d give 0 stars if I could!

I needed some work done on my watch in addition to needing some parts. Barry was extremely helpful. He went out of his way in his busy day to figure out a solution that made financial sense for me. Highly recommended.

This place rocks!!! It is literally the fountain of youth for old watches. My Rolex submariner looks as good as it did when I bought it at Rolex in 2000. Now I send all of my watches and my friends watches to this place.
The turn around time is about a week which seemed long at first but it is totally worth the wait.
I inspected my watches before I leave and I’m sure if I wasn’t satisfied they would do what it takes to make it right.
The big selling point for me was the attention to detail on how all the scratches are removed.
Eric is very professional
Francisco is the guy who actually worked on my watches and what can I say besides… He is the man, he truly has a passion for his craft and takes pride in his work.

The gold standard of watch repair. if you’ve invested serious money in a watch that you truly love … you’ll need to have to serviced it here. They are professional, prompt, courteous, and have the expertise to work on the finest watches in the world. I own a fabulous Technomarine and have had it serviced there twice. The first time, I delivered it in person for a battery replacement. The second time, I had it shipped for a movement service. Both experiences made me feel like they valued me as much my watch. They’ve absolutely earned my trust and my business.

Horrible. I would go somewhere else. I brought two high-​end (Patek Philippe & Raymond Wiel) WORKING watches for minor repairs. Of course they both needed «deep cleaning» which cost over $ 1,000. Shortly after returning home the Patek stopped working entirely and the repair I requested (stem winder would not lock) didn’t hold. The second watch has stopped and has condensation under the glass. Now I am in worse shape than when I handed my stuff over to them to fix it.

This place is legitimately the best place to get your watch repaired. I own a original Concord Saratoga that was passed down to me from my father. In my ignorance I’ve taken my watch to other places that made the watch worse. Eventually I grew tired of not wearing it and took it to WCWSC and I saw Eric. Such a very nice, honest, and humble man. He gave me exceptional service and repaired my watch as if it was brand new. I almost forgot to mention that the bracelet clasp was still coming loose and I took it back up there. They repaired everything for free and saw me on short notice. That is definitely my go to place for my watch now and for my future collection.

$ 15 just to remove links on a watch??? This is crazy. I will just buy myself a link remover from Amazon for $ 4. This service should be free to get customers in. Removing links on a watch bracelet shouldn’t cost that much.

Brought my Audemars Piguet Offshore in for refinish. Barry was very professional and examined it before letting me go. Watch was ready when promised and looked spectacular. Price was very reasonable.
Highly recommended.

I don’t know what the deal is with the low ratings from several customers. Some complaints stem from high shipping costs but that includes insurance for your expensive time piece. Better safe than sorry.
I came here with my sister to get her Gucci watch repaired because it was slightly damaged by a watch vendor from a mall kiosk. I know, shouldn’t be bringing an expensive watch to such a place. Eric of West Coast Watch suggested that she avoid doing that again and I have to agree. He was friendly and quick to make the repairs while we waited. He also removed some links at no charge and gave 10% off for checking in. My sister learned her lesson and will be back should future repairs are needed.
Parking is simple. Just park at the US Bank building, where this store is located, and get your ticket validated. Voila! No need to worry about paying any fees.