Western Dental

To be honest, it started out rocky. I arrived early (9:21) for my 9:30 appointment and didn’t get called in until (10:43) 10:45. I was because the receptionists could not find me with my insurer. Specifically, they were contacting my insurer with my info and my insurer was saying I couldn’t be found. My insurance is through my employer, who is based out of state, so that may have been a caveat for them. After I called my insurer, I didn’t have the same problem. The receptionists were then able to find my info after calling my insurer again after I did, but the whole snafu left me irked. I was about ready to walk out and give it one star, when I was called back to get looked at. I bypassed the check up for x-​rays only because I had other places to be and I was there to get the x-​rays so I could get my wisdom teeth out. The x-​rays went fast, a short wait later a dentist examined me and confirmed the x-​ray results and recommended getting all 4 wisdom teeth removed. This office was only available to perform the surgery on Mondays, which I can’t do. The receptionist Minnie did me a service and called associated offices and set up an appointment with one that fit my specific schedule and location. That made the difference for me because she didn’t need to do that, especially since I was ready to leave. In all, I didn’t like the fact that I didn’t get back to be examined until almost 90 minutes past my original appointment time, but they did get me x-​rayed and set me up with an appointment at an office that is able to work with my schedule. Now I can finally get this done. To be fair, I don’t know exactly what the problem was with them being unable to find my info with my insurer, so I won’t be too harsh about it. At the end of the day, I got what I wanted: x-​rays and an appointment that works for me for getting my surgery done, and I was out within 2 hours.

I wish there were more words in the English dictionary to describe how much I hate this place and the majority of the staff included… Without getting into details just know that this is the worst dental office I’ve ever been to the dentist here are bootleg and the management staff sucks… I want to keep writing this review to tell you more how I despise this place but I think you get the point. Don’t come here.

if you need an ortho just go somewhere else where there is a permannent orthodontist that will treat you. they change doctors all the time since it’s a big company. My Daughter had her braces here. Then she needs a oral surgery in order to fix her teeth. But she refused to have a surgery so, the removed her braces. But they did not adjust our bill still the same amount since I called four months ago, which they promised to do. my statement is still $ 2600 instead of $ 1600. When i called them yesterday the receptionist said she just started. and lady in charge for the billing resigned. so i need to call back bec. they will check all the serviced rendered so they can update our bill. I’m so upset because this is the fourth time i called they always said the same thing but still until now there is no changes!

So I went in last year and was told I needed whitening, and they needed to do something to my fillings. Bu t today I went to another place and they said my fillings are good for another 10 years and all I needed was a cleaning. I asked the dentist about a whitening treatment and she said she didn’t recommend because of sensitivity. I would really tell anyone take the time to find a dentist you can trust.

I don’t understand why there is so many negative comments. This place is great. Besides it being a new location to Montebello I am very impressed with the staffs friendliness. They are truly caring… I made the best choice to move from dentist. My kids and I love the service

Patient beware!!! Like other Unilocalers mentioned this dental office is MONEY HUNGRY!!!
My experience with these inept dentists occurred several years ago, when I first moved to Los Angeles. I found them via insurance and knew roughy the area the office was located.
I went in for a routine cleaning and exam. I left with the news I needed 8 (yes EIGHT!) root canals. I was in NO, I repeat NO pain but was told I needed 8 route canals which was estimated to over 15K! I left in shock!
Fast forward about 5 years later and a new dentist I have yet to have a single, yes again you read this correctly, NOT one single route canal. I have had some fillings replaced but as of right now, no root canals and still no pain…

I am ever so disappointed with this office of supposed dentistry. My bridge fell out after 3years. And they told me I needed two root canals and and extraction…
After I was rerouted to USC dentistry, they told me there was no need for either root canal!!!
Today I went in to have a bridge re attached. (Only three years old!!!)… They put it in wrong. Then when I went back it still wasn’t right. And as soon as I got home it fell out!!!
Clearly I need to find a New dentist!!!

These people are MONEY HUNGRY! They provide mediocre service at best and I didn’t feel like they were that concerned about my oral health or hygiene. This is coming from a person who has braces and has also had different dentists/​orthodontist across the country. They can also be annoying when calling you about trying to get braces from them when you’re in the decision/​consultation process. Even when I first visited I witnessed upset patients storming out the door. I should’ve took that as a sign. Miscommunication is also a weakness of this location. Don’t waste your money.

Worst dental experience ever.
I just moved here from NYC and was assigned this place through my provider. I made the huge mistake of not reading the reviews before going in.
20 minute wait, whatever. Not the cleanest facility, and there are no actual rooms — you’re just seated in open sections of the back area. The x-​ray tech was friendly, but must have taken over 30 images.
A dentist examined my teeth for a few minutes, then told me I had 4 cavities and would need fillings. I haven’t had a cavity in 20 years, so this seemed a little excessive, but I wanted to see how much, if anything, it would cost. The dentist left and told me someone would be over shortly to talk about insurance costs… Usually if there is an issue with your teeth, the dentist shows you on the x-​ray where the cavity or area is, but nothing — no explanation whatsoever.
Over $ 600 for 4 fillings and a fluoride treatment, with insurance. They were NOT pleased when I questioned it, and kept repeating the same information over and over again, reiterating the different payment plans they have. I said I just wanted a cleaning, since that’s what I thought I came in for. Reluctantly, they said ok.
Another dentist came over eventually, not saying what her name was, or acting vaguely friendly. Literally the worst, most aggressive, quickest cleaning I’ve ever had in my life. My face, shirt and bib thing were covered in slobber and toothpaste since she kept spraying my face with water and using the suction thing improperly. Aggressive scraping and brushing. With my mouth full of toothpaste, they gave me a cup full of Listerine and told me to rinse/​spit it out in the bathroom… down the hall. And that was it. In my experience, dentists sum everything up, give you a toothbrush, floss, and tell you to brush lighter, scheduling another appt in 6 months. Nothing. My gums are still bleeding and scabby hours later.
Awful.

Don’t let them mess with your teeth. They do not clean your teeth good. And they got dentists who can’t even own a dental office. My dentist is so grouchy, I can’t even say hi to him. He removed my cavity, but put filling on my nerve, causing infection. And I can’t get my half of my money back. And they wanna charged me the other half, so they ruined my credit report.
update… I emailed the Patient Care Team, Stella, and they didn’t respond. So they are fake, folks. Beware.

This place is by far the worst dental office that I have been to. First, I waited two hours before I was seen by the dentist. The X-​Ray technician took an average of three shots of each tooth since the positioning of the Machine was not correct! The dentist who saw my teeth X-​Ray told me that he had to refer me to a specialist. He said «it might be nothing or it might be something.» I asked him what is that «something»? He replied that he cannot explain it to me. After two hours of waiting the dentist refused to even clean my teeth until I was seen by a specialist. I have a medical background and what he was telling me did not make any sense. He could not even explain to me why he cannot perform a simple cleaning. The employees of this dental office are unprofessional and unknowledgeable.

After moving to LA from NYC I needed a dentist and was forced to use Western due to my insurance. The exam took about 45 seconds when I am use to an exam taking about 20 minutes. The cleaning was very painless because I am not sure they cleaned anything. That cleaning was about 7 minutes. I must say this was the quickest trip to the dentist I ever had.
My mother always told me if you don’t have anything good to say then say nothing, so I will just be QUIET
UG time to pay out of pocket

This Western Dental in particular was the worst one yet. I’ve visited other locations but this one takes the cake. I arrived 30 minutes before my appointment ended waiting for 2 ½ hours until being placed in a chair, then waiting for dentist. I think they would have had me waiting for another hour or so until I started complaining and I’m a very patient person. It’s time for another dental office all together.

I really wish I could give this place negative 5 stars. About 3 years ago I got a root canal. First this is how the produce went they opened the hole but since the dentist was on vacation they left me with a hole for 1 month. After finally going to get my root canal I told the dentist I could feel what he was doing and he told he that he gave me anesthesia but I could still feel everything. After about 1.5 hours they send me for an x-​ray and then guess what?! The dentist FREAKING tell me «oh we should have done this nice the beginning we should have just extract your tooth, there was no point in trying to say it!!!» That is what I was told after 2.5 hours of sitting there feeling everything because appearly I had enough anesthesia I had to go through a root canal and after that 10 minutes later I got a tooth extraction. Please DO NOT I repeat DO NOT go to any Western Dental they just want your money and/​or you insurance money. Go somewhere else but no not come here.

I arrived for my six month check up, and found out via x-​rays, I had two cavities. Dr. Jingco explained in detail that the procedure was pretty seamless, and it was. Janet assisted with the procedure, she was super gentle in helping ease the process. I also had a tooth that had been removed from a previous visit, and decided i wanted a bridge instead of a dental implant Dr. Jingco and Janet made that procedure pretty straight-​forward as well. They both are a great team, very pleased with the professionalism with which both displayed. Also, the gal (finance dept.) that helped with the cost breakdown was professional and kind.

This is THE BEST dental office I have ever been to. I am treated like family. Everyone and I mean EVERYONE in this office, 4165 Beverly Blvd. Los Angeles, CA is knowledgeable, warm and kind. They worked with me on a payment plan that I could afford and went to work on me right away, taking me out of pain and restoring my smile. Thank you Western Dental and everyone at this office.

Great Place, The Ladies in the Front Can Be a little snotty sometimes. They need to be more outspoken. It’s pretty clean inside, Tv and games for parents who can’t control their kids.

I went here just today, and I could say that they provided me with excellent service. Dr. Jingco explained everything that I needed to know and was very friendly and accomodating. Dr. Gary did an amazing job. Janet and two other guys also assisted with everything. I was satisfied with the service. I have a few more visits to go and I’m glad its with Western Dental. 4 stars only because i’m not done yet with my dental works! Will definitely let you know what happens.

These guys not only take your money; they will take your teeth too.
They must hire near-​sided dentists. When they drill, they make giant holes in the teeth that would be made by the city street drillers. Loused up my wifes teeth.
If you are thinking of using them, you may as well do the dentistry yourself and save your money.
RUN FOR THE HILLS!

The Team at this location is truly professional and amicable. I felt very comfortable and at home. They knew me when I arrived and made me feel comfortable. The Manager Richard is always available to go over anything you need to understand with your blling, and they also had many bilingual reps and assistants to help anyone that needed to be helped. The office provides Television for t waiting room and 2 video flat screens for the kids to paly games, and keep them busy. VERY SMART! Theres is a young lady Named Janet who superceeded in every aspects ofher customer service skills, professionally and personally, she reated me with respect and had a wonderful demeanor that made me feel very welcomed. Their Dentist manager was great as well very nice lady and ver gentle and caring in her procedure. I definetely recommend this location.
Mabel Lozano