Western Truck Exchange

Purchased a truck a few weeks ago and Dan was extremely helpful and very knowledgeable. I always see Western Truck Exchange’s mud flaps when driving around so I thought I would give them a try. My truck works great and I am very pleased. I asked about the pictures behind Dan’s desk and found out that his grandfather started the business over 70 years ago. I think it is great when a company is in business for so long. It really says a lot about the integrity of a company and I can’t recommend them any higher.

Jose was really helpful and has always provided us with great customer service. We have purchased many trucks, both new and used, from Western Truck Exchange and have been very satisfied.

Purchased a truck in April of 2015 (this year) and by June I had to have the truck towed and repaired THREE times costing me an additional $ 3000.00 out of pocket. Either the truck wouldn’t start or it died on the spot. Even after they repaired the truck (which I paid $ 1000 for repair), it broke down a week later and I had to have it towed to a reputable mechanic.

HORRIBLE!!! Talking to them is like talking to a 1^st grader. They ordered both of my parts wrong, then took my payment and send my truck back with a «loaner» alternator… what ever happened to honest, hard working company’s with workers that know what they are doing??? DO THEY EVEN EXIST??? DO NOT GO HERE!!!

One of the young drivers that works for the company is a very hard working gentleman. Great customer service & fast runs

DO NOT GO HERE. I can’t emphasize that enough. On their website it advertises quick and professional service. The service my father received on his truck was far from it. For starters, they kept the truck for nearly two weeks when they said it would only take a few days. They never called when it was ready, so my dad went to the shop and asked for his truck, and they said it was fixed so he took it home. On the way, my dad noticed the seats had been adjusted, there was grease on his steering wheel, and grease stains on the driver’s side floor. He also noticed his back seat, which folds out into a bed, had been pulled out and put back, and there was an empty CONDOM wrapper on the floor. And as if that weren’t enough, he found rat poop all over his floor too.
When he called the man in charge of his truck, he said he was sorry to hear that and that he’d talk to his supervisor to see what he could do. It has been well over a week, and he has yet to get a call back from the guy. $ 1500 dollars for this business to defile my dad’s truck and fix a bare wire? Take your truck needs elsewhere. DO NOT GO HERE.

Dang he owner of this business is a mean white ass man. I bought a box truck from his business for 23,000 dollars. I tried to sell it back the evil Dan offered me peanuts. He is an evil white man and very disrespectful. Mean spirited business owner.

Let me start by saying that you will ABSOLUTELY get a better price from a different repair shop. Secondly, these guys are the quintessential untrustworthy mechanics that everyone fears. I brought my truck in for brake repair and they literally quoted me double what a previous brake job cost. Over $ 2,800.00! I told them that I was going to take it to the mechanic who worked on it in the past and they charged me $ 178.00 for diagnosing the problem. When I came to pick up the truck, they insisted that I have the truck towed out of their shop. After contacting a tow company the cost of the tow and the money I already spent on the diagnosis, I would have spent over $ 500.00, so I asked the service manager Pete if he could do better on the price. We agreed to $ 2,500.00 and I left the truck to be repaired. When I left the shop, I called Brian, the service representative who initially wrote the quote, to specifically confirm that the $ 178.00 that I had already spent was going to be applied towards the repairs. He assured me it was, so I sent them my credit card information so they would begin the repairs.
Long story short, I was never credited the $ 178.00 and I was billed the full $ 2,500.00. When I called Brian to tell him of the error, he said «I never told you that it was going to be applied.» I reminded him of our conversation and he said «Oh no, I said it wasn’t going to be credited back.»
It’s truly not a matter of $ 178.00, because that is a drop in the bucket when it comes to running a business. It’s the principal. It’s the principal that compels me to take the time to review a business with the hope that someone else doesn’t fall victim to a much larger issue in the future. Every other Unilocal review I have written has been positive because of a great product or exceptional service. When you meet these guys, you can just tell it’s a shady business. I advise you to go with your gut.

Heres an update on my purchase with western truck exchange. Well, it started with a 4 hour road trip from livermore to L.A. I got to the lot, checked out the truck and went over paper work with Fritz. They gave me a descent deal and we made out a contract. Somehow, between shifting me from one sales rep to another they were obtained my copy of the contract. So, now I don’t have a contract and all I can do is hope that they deliver on their word. Tomorrow I’ll call first thing in the morning and ask to have it faxed to me. So far so good, they’ve been respectful, and nogatiable. I’ll update the exprience, hmmmm I’m guessing tomorrow morning if they don’t fax that copy of the contract, but if they do then I guess I’ll update after I get my customed chasis truck. thanks

They pulled a total bait and switch !!! I would advise to just go somewhere else.