ZMS The Academy Services

Great service by Julie today! Great esthetician who is knowledgeable and awesome at what she does!

Very good place good prices and even if the people here are students their work reflects much more they are very good at perms and hair cuts thats all I get done there but im sure everything else is good too. Very friendly and professional. Will be coming back and referring my friends and family.

I have been coming here for Facials with Ani for 3 years & i have to say she is very Professional caring & knowledgeable. I recently started getting massages & she is one of the best that i have been given, the atmosphere is tranquil she is very focused & gets out any kinks i may have. I suffer from Fibromyalgia & this woman is heaven sent i come out feeling like a champ more flexible & relaxed. Best in town !

The worst. Owner, Judy, is very selfish and ONLY cares about money. Additionally, she has had so much bad plastic surgery, it is hard to listen to her regarding treatments.
I bought a series of laser genesis facials and when they stopped offering them, she refused to return my money!!! Said I could use them for micro dermabrasion. I don’t want micro dermabrasion!!! I want what I paid for. She doesn’t even have the courtesy nor the professionalism to return my phone calls.
Everyone raves about Gayle and they should. She was awesome but she isn’t there anymore.
Shame on you, Judy. Karma! Watch out for it.

I got microdermabrasion here a while ago. It was a good price and the service was good too. Nothing too fancy in ambiance or attidue. Just right. I’ll return.

Got the feeling from whomever answered the phone that I was bothering them with my silly question about whether or not they offered B12 shots. Then she told me that their nurse is on vacation and they require a visit with the medical director before you can get a B12, so there would be a wait of at least a month. I get that they can’t just go around injecting people, but what kind of med spa doesn’t find a qualified individual to cover the «med» duties while their regular nurse is on vacation? Maybe if they would have been a bit more polite I’d give them another chance solely for close proximity to Eagle Rock, but there are too many medispas in LA to deal with rudeness. File me under «Not impressed».

Gayle is an absolute genius and a truly delightful person to talk to. Vitamin shots are cheap, effective and don’t hurt a bit in her hands. She will also give you an honest opinion about your skin and even talk you OUT OF services you don’t need! Seriously no med spa does that. Affordable, professional and fast. You must go see GAYLE :)

Gail is the best!
Professional, sweet, and talented
Makes getting botox fun!

I must be the luckiest girl in on Earth to have my «sis» Gayle be the the absolute, BEST INJECTABLE COSMETICS ARTIST IN THE WORLD!!!
What else can I say? Gayle is just the best at her craft. Period. I have been coming here since they were at the Pasadena location and have always been thrilled with my results.
But yes, I did it… I strayed once to another med spa to get in on what sounded like a fantastic sale on injectables — I left with enough money to go to Starbucks, botox droopy eye and hard little lumps of filler that are still in there 2 years later (Yes, of course Gayle has those taken care of and looking gorgeous again!)
A «good deal» is oh-​so tempting, esp. the way money is so darn tight now, but — you have only that one gorgeous face of yours — keep it that way– The face size, depth, shape — so many things go into determining how much product and where it goes (You will also learn about your procedure here) Gayle is very patient and kind and gentle. I LOVE GAYLE as a person and as an artist! She is an awesome beautiful woman :) inside and out!
The bottom line is this — I’d pay twice as much to have my services done by Gayle, who is indeed an artist in her craft — the good news is, I don’t have to! The prices here are competitive, so you are getting an incredible, high end, top notch service for the same price and often less (they run specials)
Everyone is nice and it’s very comfortable there. The new receptionist is lovely, tries very hard to get you the time and day you need, gets you in there when you need it and is just so sweet and nice to deal with!!! You feel secure and well cared for. I am feeling very happy about the things I had done — I would tell and recommend Gayle and Z (kudos to Judy the owner!) to anyone I love.

I can’t say it better than gabrielle w. — Gayle is the Michelangelo of beauty. I’ve been coming to this spa for years, and I still go, even though I moved away from the area. I feel like you get the quality of a Beverly Hills sort of spa without the high price tag. Thursday I’m going for a pumpkin facial. Can’t wait.

I have been coming to Z Med Spa for years, at the former South Pasadena location, and the new location in Highland Park. I go to Gail to help keep me looking young, and she is simply the best.
Complaints about the new location in Highland Park are a bit extreme. The new location is so much bigger and spacious, and there is plenty of ample SECURE parking in the back. This wasn’t the case in South Pasadena as parking could be an issue, and the space felt cramped. Gail’s new medical suite is huge, and it’s a very pleasant atmosphere. Gail is a total pro, whether you are looking for Botox, Juviderm, laser hair removal, teeth whitening, she is the only one you should go to. Plastic surgeons could take some lessons from her on her skilled technique as she is a former ICU nurse. The supporting staff, including the owner are very pleasant to deal with. I have never felt unsafe at the new location, and I have been there early in the evening also. There will always be people that feel uncomfortable outside of their normal environs, but I wouldn’t let that deter me from coming to Z Med Spa, ever.

Anie is an awesome facialist. I love the oxygen facial. She is thorough and knowledgeable. The location is 5 minutes from the original in Pasadena. Parking is easier. Highly recommend.

I have found the michaelangelo of beauty and her name is Gayle. I trust her and she always does me right. You should too.

DO NOT go to this spa. My visit landed me in the Urgent Care center.
I went in for a teeth whitening. After the first of five rounds of treatment, I complained that I was experiencing some burning on my lips, which I expected somewhat. On the next round, instead of using more care to stay away from my lips, putting cotton in between to help keep them apart, etc, she seemed in a hurry, and just slathered on the solution. She didn’t evenly apply it to my teeth (which, btw, did not get whitened), and it was getting all over my lips and beyond. When I again complained of burning, she applied balm, but did not wipe the solution off. After hurrying me through four rounds this way, I had to get up to wipe off my mouth. When I did, I saw that my lips had blown up to Octomom size and I had a huge white blister on the underside of my upper lip. There is NO WAY she couldn’t have noticed this, but she did nothing. I ended up having to go to Urgent Care, because of my puffed up, blistered lips, and they confirmed that the solution had irritated and burned them. Two days later, they’re still cracked and peeling.
They of course offered me this and any other treatment for free, but seriously… if they mismanage a tooth whitening this badly, I don’t want them touching any other part of me!

This is my one and only place for facials (pumpkin/​microderm) because I can get the best bargain for my money. I even support them after they moved to Highland Park. Why would I pay $ 40 for the same service? Overall, great experience every time I go. I took one star off because I had an incident there a year or so ago but it was resolved.

Oh my god. The massages here are as good as you get for the price you pay. Agatha is amazing, she definitely takes the time to work on every single muscle and is not at all lazy with the pressure. I feel like I actually get some kind of long-​term benefit for my back muscles from the massages I get here, because you can feel a difference the next day. Another masseur that works here (Anya? I believe) works just as hard as Agatha. But Agatha is my go to girl, she seriously has magical fingers.
I’m not too picky about spa amenities, but I think most people will find this place to be very clean and nice. I really don’t need all those extras like a sauna and steam room, but if that’s your thing then you probably wanna go to a bigger spa.

I just had the micro-​pumpkin mask done today. It was not difficult to find the place. I was running late, about 15 mins. Once I got there, Caroline introduce herself to me right away. It was pretty fast, she brought me into a room upstairs and asked me to remove my upper clothing. They asked you to do this because they work on your shoulders as well. The down fall is she told me she is going to rush the treatment because she has another client coming. We started with the pumpkin mask after that she «extracted» my face (meaning she removes all black heads by picking it out) then after that we did the microdermabrasion… it was pretty rough, it felt like sand paper rubbing all over my face! i was a bit concern, but she assured me that is how the treatment is done. I was done within an hour. She showed me my dead skin she sanded! that was kind of cool haha
Ok, overall. The treatment was okay. The service could had been better. I mean who tells their client they are going to rush it? well, my skin does feel a bit smoother and I might consider doing another one. It cost me $ 125 plus tip. I was not aware we had to give tip. it was my first time at a spa. my skins does feel smoother. so I will give this spa a try again!

I get my B6 & B12 shots here. Pretty good for $ 25 for both. I used to pay $ 40 at the spa in Bev Hills so I’m pretty stoked to come across this place. I don’t know much about the spa services since I’ve never tried it here. but the gal who helped me was wonderful… although I was there for a mere 5 minutes.
One of the drawbacks— parking! Read the signs before you park your car since Pasadena is a permit city.

Let me start out by saying that I am quite picky about spa environments. This is not to say I need some high-​end, pricey joint. Instead, I prefer simplicity, clean/​stark décor, and an overall serene vibe. You won’t really find that at Z Med Spa. You’ll realize that when you see the fluorescent lights out front.
There is too much clutter in the place. I’m no neat-​freak, but I like a spa environment to be squeaky clean. If they got rid of the fake flowers and tacky decorations, they would already be on their way to at least four stars.
I’ve been here twice, primarily due to the reasonable prices. My first experience was far superior to my second. I had a microdermabrasion facial that left my skin soft, smooth, and clear. The esthetician was fantastic… friendly and attentive, but didn’t talk my ear off during the whole thing, which made it easy for me to relax. She also explained what she was doing during the facial, which I always appreciate. Unfortunately, I can’t remember her name!
The second time around was not as good. I had a massage that was not great by any stretch. This is partially my fault. Why is it that I don’t always TELL the person that I don’t dig head massages at all? It just makes me more tense and sends me out the door with greasy bed head. I also went for round two of microdermabrasion and this esthetician did nothing for me. I actually couldn’t wait to get out of there.
I’ll go back, but will skip the massage and request an appointment with the first esthetician once I remember her name!

I went there for couple services. Their massages were so so. This SPA tried to play high end but the services do not match up.
I agree with Cheryl that the owner is rude on the phone. No more Z med Spa for me. I’d rather go to Burke Williams instead.