FedEx Office Print & Ship Center

I love this place. They are always working to economize my shipping.
Sanjay and Givo are awesome.

I wanted to give an extra special thank you to Ronika! I have visited FedEx branches many times throughout the years and this particular trip deserves special recognition! It was almost closing time and I walked in to print something in Farsi for my grandma. I can’t read Farsi so when I printed out the pages, the formatting was all wrong and the sentences made no sense. Ronika spent over a half hour editing the sentences so that they would make sense. I am so so grateful for her help. Ronika was extremely polite and personable. Thank you so so so much for helping me last week! I really appreciate you!

This review does not have to do with copies, which I have always found to be excellent. This has to do with the FedEx service.
My husband called in to verify what time the FedEx driver was going to pick up, to make sure that I would arrive in time for pickup. He was told 5:00. I arrived with my time-​sensitive package between 4:00 and 5:00. I was told that I had missed the pickup, which was at 4:00. I said, «No, that can’t be. You told my husband it would be at 5:00.» FedEx said that, because it’s the day before Thanksgiving the driver informed them last minute that he was going to pick up at 4:00 instead of 5:00. This is completely unprofessional. Now I will have to pay $ 90 for Saturday delivery, because of missing the pickup time today.

Was very disappointed in my experience at the Los Gatos Kinkos. I went there to make copies and after starting this process wanted the sets stapled and the copier said to load staples into the copier. No one was around to do this so just decided I would have to manually staple. Once I finished making all my copies I started to look at the copies and I couldn’t even read them the print was so light. Had to go to the desk and get the gentlemen to help me start all over again on another machine (and I didn’t see them changing the toner or adding staples when I told them it was out so I’m assuming the next poor schmuck who uses that machine will have the same great experience). Aside from the fact that they clearly don’t maintain their machines (oh and it ran out of paper while I was using it so I had to alert them to fill it) the place was a mess. The place was empty with at least three staff on duty. One would think they could get out a vacuum for the crap that was all over the floor and maintain their machines. Clearly Fed Ex Kinkos doesn’t do assessments on their sites or personnel. The staff was nice enough when I asked for help but certainly not proactive.

Horrible passport photos. DON“T come here unless you want an orange face and terrible lighting.

THE WORST! Usually i ship with UPS but since this Fedex is super close to home i figured id ship with them… so i accidentally gave them the wrong address and called back 2 hours later when i figured that out (shit happens) and luckily the tracking said it was still in store. Which ever indian guy i spoke with told me the driver picked it up and the only reason it said it was still there was because he didnt scan my box, whatever right, so he directs me to «Customer Service» they then ASSURE me and PROMISE me it is at the Los Gatos location and without any reply from me they quickly transfer me back to the LG store… after THIRTY minutes of being transfered BACK AND FORTH between these two dipsh*ts i finally get some usefull information from someone named Dustin… he went out of his way to call the driver and find out where it was and i was able to go pick it up and bring it back to the LG store to correct the address… THEN when i get back to the LG store there is 3 USELESS employees trying to help me, Dustin had left, i spent 15.95 to ship the first time then they charged me 12.82 to correct the address and reship and then told me to call «Customer Service» to claim my money from the first transaction back and that they are closed on the weekends and i would have to wait until monday. bunch of BULLSHIT if you ask me bunch of lazy indians not knowing what the hell they are doing and just sandbagging around the store looking at eachother hoping to find an answer… worthless turds, all of them. NEVER AGAIN

Fed Ex Office printed a large foam backed photo and two sets of handouts for me. The staff were very knowledgeable, and attentive. The turn around time on all of the jobs was speedy. And finally, the work they did was impeccable. Thanks!

Helpful staff

I needed business cards and jumped on the station to create quick ones and realized I didn’t have my phone and had to get on the internet. Tried for six minutes to access sites before the message came up that all of the browsers are out of date and can’t access the sites. No problem getting my refund. The girl was very nice and notified me that if I ever need a refund again it’s easier simply to not get my receipt printed. No mention of updating their browsers so refunds aren’t even necessary. Long story longer, thirty minutes spent getting nothing done because their tech is outdated.

I go here once in a while. They change managers every 3 to 6 months, and are way under staffed with employees. The facility is large and parking is fantastic. The prices used to be dirt cheap, now they are ultra high. The main thing I do NOT like is the Customer Service is «Horrible», there is NO employees to help you, also once you pay, the lines are crazy long.

This store was so filthy I didn’t stop sneezing for a week — and I don’t have allergies! When I walked in, it wasn’t crowded, but the employees (looked like in their teens or early 20’s) didn’t even look up or acknowledge me. I had about an hour of photocopying to do, and in that time, I didn’t see one employee over by the photocopy machines checking on customers or filling supply trays. The paper clip and supply trays were empty, the surfaces were a mess, paper all over the floor, and I know they must not have vacuumed for awhile, because the only thing that makes me sneeze when I’m healthy is dust! I stopped in here because I was in the area, but my usual location is San Ramon. I am used to the service there, which is excellent. and professional. San Ramon also keeps their store immaculate, I’ve even seen them vacuum regularly. Supplies are always full, and employees regularly ask people at the copy machines and elsewhere if they need help. Guess I’m spoiled. Hayward is a good second choice for customer service and cleanliness, but smaller and limited hours. I won’t be visiting the Los Gatos location again, even though it’s on my way to work!
FEDEX IN LOS GATOS — HAVE YOUR EMPLOYEES GO TO THE SAN RAMON STORE AND SEE HOW A FEDEX/KINKO’S IS SUPPOSED TO BE RUN!!!

had some printing done through the online order system. Everything was ok, a bit pricey compared to other places. As a company I am not a fan of Fedex but this location was decent enough for what i needed.

Super friendly and quick especially Nolan! Really impressed by their service. Just got my invitations done here!

Price quotes for 2×3′ color scan of architectural drawings:
in Milpitas ~$ 7/​page
in Los Gatos ~$ 26/​page

I went in today to print a few things for a baby shower. The girl who helped me was so sweet and extremely helpful!

I get copies done FREQUENTLY being a science teacher. So I’ve been to many Fed Ex offices.
I walked into this place around 2 PM on a weekday over the summer. At the moment, I was the only customer in the store. There were about 4 employees around. Most of them looked high school or college aged. I had a couple of questions when I walked in, but all of the employees ignored me and were talking about something that obviously had nothing to do with work.
I printed out photos of different science projects my students had completed. It was all self-​service, and one of the machines was out of order. One of the sizes was out of order, so I had to get a size bigger than what I wanted – and pay more. After I finished printing, I tried to get an envelope for my pictures. I couldn’t find the envelope holder, until I realized that someone had knocked the case for the envelopes on the floor – BEHIND THE SELF SERVICE KIOSK. There was a mess with envelopes all over and I couldn’t get to them. Unfortunately, it appeared the staff were completely oblivious to 1. The fact that the envelope case had fallen behind the counter prior to my arrival 2. me climbing on the counter to try to grab an envelope 3. my presence entirely and 4. the mess of envelopes all over the floor.
I’m glad I’m not in Los Gatos often, as I was disappointed with the service at this location compared to other FedEx Office locations.
On top of that, the store’s very pricey.

Below average service.

Came in here to make copies of flyers.
Glad they had the self serve area, got a color copier, punched in my CC put the paper to copy and BAM — I have 30 copies in 5 minutes!
Pricey for a color copy… but this was last min, so worked out ok.

I’ve been going to this store for printing for the past few years. Before it converted to Fedex branding it was a great place and the service was friendly. Now the service is somewhat friendly but communication between the staff for printing orders is the worst. Using old files for jobs, calling to verify a order over the phone can be 2 – 3 different employees over 1 day. Strongly recommend you find a better alternative.
So far the last month I’ve had 4 print jobs done at this store and as of yesterday they’ve screwed up all 4 jobs. I’ve figured the problem lies with the communication between the morning and night shifts… there is none.

I had a package that the tracking # reported was at a local Fedex facility. I called the Los Gatos office to try to find if it was there. Got put on hold for 16m+ while a woman repeatedly tried to find it and told me useless information like «I don’t see it here. I don’t know where it is. It might come in an hour. Call again later.» Hello?! You’re FEDEX, you should know where a package is if I give you a tracking #! And also, it should not take 10 minutes to look through packages at a store!
I called the San Jose office, they picked up instantly and told me in 5 seconds to call the worldwide Fedex number to find the shipment. I did that and found out where it was and the business hours in less than 1m.
These guys here really don’t know what they’re doing and are wasting customers’ time.