Bill Collins Ford Inc

I puchased a car from them in November. My salesman was not knowledgeable about my Fusion. It was a nightmare of experience. I sent an email to the dealership about my concerns. A sales manager tried to call once. I’ve returned his call with no luck connecting with him. My car has many features that I’ve had to discover on my own. Very disappointing.

i have bought my last 3 cars here, sales dept is great. i have use the same sales person the last 3 times. But the service dept is way on the other end of the scale. they are horrible. I called to make an appoinment be warned they dont take saturday appoinments. they guy asked what i was bringing my car in for. I said the recall and some service work. He went on to tell me i didnt need to bring the car in it was just a notice extending warrently. with out even nowing which letter or recall it was. he acted like i coulld not read. Ive been reading since first grade thank you. I explaned no it isnt. I was at work and didnt have my letter with me I have had it serval months now. But last time i called they didnt have the repair part for the recall. So why tell they dont have a part and now tell i dont have to bring it in when you dont even know which recall (if i dont have to come in are you coming to my house to do the recall?) I explaned i had already called before and i can read. Then after saying he didnt need my info they dont take saturday appoinments. He then wanted to take my info. Why? you didnt want it a minute ago. SO i hung up on him he was so rude and riducluous. Guess i will be going elsewhere to service my car. Im in the market for a new car also in the next couple of months. So guess i will being buying a car eslewhere to. Good job rude service dept guy you just cost Bill Collins ford a customer that has shopped there since 1998. (did i mention my brother and aunt bought cars here also, they wont be now, cuase i recommended them hereand now im going to tell them to go elsewhere)

buying a car is fine.
servicing your car is a nightmare. 3^rd visit now. 1^st time I was treated like an idiot. 2^nd time I finally got things fixed but that was 1 day after they told me it was repaired.
This time I made an appointment to get routine service and a problem fixed… and apparently no one recorded it in the system. I’m being pawned off and told «they’ll work me in» after I lost sleep trying to get my car here for repairs. terrible service department and I’m sick of being lied to by them.

This review concerns car service at Bill Collins.
I bought my car here and was thrilled at how smooth that process was, but after my most recent experience in the service department, I will never be returning here.
My car hit a mileage milestone and needed some routine maintenance, so I took it to Bill Collins for that as well as one other concern that I had. I can get most maintenance on my car done at a place close to home, but they weren’t able to do some required maintenance this time and recommended I go to my dealer. This was the first time I had visited Bill Collins for service since purchasing my car from them.
The person working on my car came out and told me several things that needed to be serviced, and I knew immediately that I had recently had several of them done. Rather than authorize the team to begin working on my vehicle, I drove back home to check my service records and verified that I had indeed had 2 of the things performed recently (combined my dealer was wanting to charge $ 250 for those two things that had recently been performed)
I called Bill Collins to clarify exactly what they wanted to do service-​wise once I had my written car maintenance records in front of me; I am not overly familiar with vehicle jargon and wanted to make sure that what I had already had performed and what they wanted to do weren’t the exact same thing. When I called, I stated the name of the person who had checked out my car that morning, my invoice number, and gave my name. «OK, let me go get Jim (name changed) for you,» the receptionist said. Rather than putting me on hold, they hung up on me and I never got a call back.
I also called the other location where I had most recently had car service and explained what the dealer was wanting performed. The manager told me to come down that day and they would personally check out my vehicle. There was one revision they needed to do on my most recent repair due to a faulty component (a small bolt — replacing it saved me another $ 270 that my dealer wanted to replace the entire part of the car, not just the bolt). This faulty component was an easy thing to spot, IF you actually examined the part of the car that Bill Collins said needed maintenance — I doubt they did. I spoke at length about the other maintenance that Bill Collins wanted that hadn’t already been performed, and they explained what they felt was necessary and what wasn’t, as well as steering me to neutral third-​party resources about car maintenance to help me decide for myself.
All said and done, Bill Collins wanted $ 790 for repairs, when only $ 90 of those were actually necessary. Shame on you Bill Collins for your lack of diligence, poor customer service and GREED!

Bill Collins Ford really put the Service in «Service Center» for me today.
After having a terrible experience with another Ford Dealership over the past two weeks I brought my 2011 Ford Fiesta to Bill Bill Collins Ford. From the moment I drove through the door of the Service Center the Service Adviser and Foreman completely took ownership of my issue. The Foreman test drove my vehicle while I rode along and was able to give a quick and accurate diagnosis of the problem. I waited just two hours in their very comfortable lounge (with cookies!) while they re-​programmed my clutch and transmission and ensured that the work that had been completed by the other dealership was roadworthy before I was on my way. My car now feels like it is back to normal and I couldn’t be happier. Bill Collins Ford is my new dealership of choice!

Service the F150 time! Have some awesome Ford and Lincoln’s if your looking for another new car.

I went to test drive a new car today. I went to Collins thinking that they would be a good choice since they were so big. I was wrong. While they had a fairly good selection of vehicles, the salesman that helped us was horrible. He was friendly but, we had a hard time keeping his attention. Just as we started looking at a specific car he gets a phone call and walks away to talk for five minutes. He even got a call while we were taking a test drive and his phone keep dinging which he stated were just some emails coming in. If I can’t get a salespersons undivided attention when I’m ready to spend almost $ 50 grand then I’ll go somewhere else.