After an already 10 minute wait we were told to wait at least 10 minutes more because the staff was out to lunch. I don’t begrudge someone a lunch break but that’s terrible customer service. No apology. Nothing. Just a bad attitude so we walked out and the staff person was yelling at us the entire way out. Classy buddy!
Rick B.
Rating des Ortes: 1 Louisville, KY
Update after the counter top was attempted to be installed. The installers from Builder Surplus were totally inept. Trash the house, left the job with the water turned off, the sink, disposal, faucet disconnected. Chips and nicks on my $ 2600 counter top. Their customer service is lousy and the subs contractor they use are inferior. Please do not be blinded by the price, if you buy from them do not use their the installers.
Emily H.
Rating des Ortes: 4 Louisville, KY
On Valentine’s Day, my boyfriend brought me to a warehouse about 20 minutes away in a part of Louisville I really haven’t ventured much into before. And it was kind of romantic. We’re about to close on a new home and are in need of lots of renovation materials at deep discounts. So for Valentine’s Day we shopped around and made plans for our new home together — a bit of dreaming and a bit of reality. He had heard about Builders Surplus, and what we found was aisle after aisle of basic home items. We are focusing most of our attention on bathroom and kitchen re-dos. Builders Surplus had lots of stone and laminate countertops to look at – most in the $ 30-per-square-foot range.(Countertops at other stores have been more in the $ 50 to $ 80 range.) Similarly, Builders Surplus had some great prices on tile. In particular, I found large square marble-looking tile that would be great for a bathroom floor for $ 1.29 square foot compared to much more at big box stores, which we ventured to after Builders Surplus, providing some great cost comparisons. Builders Surplus also had a large selection of bathroom and kitchen sinks and bases for bathroom sinks. Plus, many of the bathroom sink bases are made with unfinished wood, making it easy to paint the base to fit with the bathroom. We got to Builders Surplus about 20 minutes before closing, so we were rushed to see it all. I’m holding out my fifth star for when we go back and make some very fun purchases.