Gigi’s Cupcakes of Louisville – Hurstbourne

I would love to give Gigi’s more than three stars because it seems like a really nice place, but they seem to be lacking in the customer service department.
When my family and I walked in, there was no one behind the counter. No one in the establishment at all, it seemed like. After a good minute or so, a young lady came from the back and greeted us. Judging by her rushed tone the whole time she helped us, she must have already started on her closing duties for the evening (although it was around 5:30 when we came in). Either that or she was working on some project and didn’t want to be disturbed. Regardless, I felt as though we were inconveniencing her by being there and it was a bit uncomfortable. When we asked any questions about the cupcakes, she would give a rushed answer.
I am a pretty laid back person, but something that really bothered me during my visit was the music that was playing over the speakers. I very distinctly heard the word f**k which is not appropriate at all for any business, let alone one where a child could walk in with their parents at any moment.
Despite all of that, the cupcakes were delicious and tasted fresh. I am sure they had been sitting in that refrigerated case all day, but when I bit into my Texas milk chocolate cupcake, it tasted as fresh as if it had just been baked. Very impressive. I would also like to add that I usually scrape icing off of cupcakes… but I ate all of this cupcake. Every single crumb. It was extremely decadent and went perfect with a glass of milk. Gigi’s does an excellent chocolate cupcake. They also have DELICIOUS oatmeal cookie sandwiches! The establishment was also clean and tidy looking. That is where the three stars comes from. However, I would like to reiterate that they need to work on their customer service a little bit more and to monitor what sort of music their employees play.

Gigis has a wide variety of cupcakes to choose from along with options of Cheese Cake for those that don’t like Cupcakes and Gluten-​Free cupscakes as well.

Wow the customer service was awful. The clerk informed me I had a five dollar credit (and I’d gotten a text message to that effect earlier) but she couldn’t get «the system» to actually credit for my purchase. She made no effort to get anyone to help (no manager, etc.) and couldn’t even manage a decent apology. Not returning any time soon …

This is the 1^st time I have been to this location and 3^rd Gigi location I have been to (in 3 different states). I got the Chocolate Magic — chocolate cake and chocolate frosting sprinkled with chocolate chips. Everything was tasty — moist cake and rich frosting. The only complaint I have (but I think it’s a signature thing) is there is way too much frosting — and I’m a frosting girl. The ratio of cake to frosting is off and it makes the cupcake too sweet when it is not. There’s so much frosting that you can’t just pick up the cupcake and bite into it without making a mess. These need to be eaten with a fork and knife on a plate.

Their cupcakes are good but every time I’ve come here the customer service has been really poor. I enjoy baking and I only come here when someone really wants something from here or when I’ve got time constraints. I won’t be back because the customer service was so awful the last two times. I am absolutely tired of people being more interested in socializing with coworkers instead of just finishing helping me before getting back to their conversations.
That being said they do offer an array of traditional and trendy flavors and all things considered the prices aren’t that bad. Sure, you can be a curmudgeon and point out that Walmart is around the corner and you could but them there or make some from a box but if you can’t tell a different in craftsmanship, materials, and presentation then the whole concept is wasted on you anyway.
Lesson learned: if you love someone take the time to make them cupcakes at home from scratch.

Wow there are a lot of critics on here! I found Gigi’s to have excellent cupcakes AND customer service. I got a half dozen of assorted flavors and they were out of this world! All if them had excellent flavor, consistency and the frosting was fantastic! Yes, there is a lot of frosting, but did you want a cupcake or a salad? Geez. I loved Gigi’s and if I lived in Louisville, I would be a repeat customer for sure.

Gourmet cupcakes that make your heart and belly smile! And a staff that welcomes you with open arms! Thank you for providing exceptional customer service and the sweetest treats that make my panties drop :))))

I absolutely love Gigi’s! My family has a lot of different allergies and likes so this allows everyone to get a treat. Service is always friendly and fast. If you have a big order I recommend ordering online or calling in. The cupcakes are always fresh and if you think the icing is too much just scoop some of it off.

This is one of those places you try to say you have tired it. There is nothing utterly unique. It is just a cupcake. Admittedly, they are beautiful and a nice assortment of flavors. However, the taste was nothing to write home about. Any flavor within the cake is overpowered by the mountain high stacks of icing on the cupcake. It reminded me of that succulent bowl of fruit that many have on their dining room table. Nice to look at but still plastic. These cupcakes are beautifully made yet lacking in taste. For about 4 dollars per cupcake I would much rather have the flavor. I had the salted caramel cupcake. Two flavors that should stand out with both a sweet and savory component. They didn’t. However, this is something I can knock off my foodie bucket list. Yes, I tried a Gigi cupcake. Been there done that.

I’ve ordered a few cupcakes from here and occasionally get them at the office. I’ve never had a bad cupcake here. They are always good and the flavor is always on point. I love all the icing, it’s my favorite part! It is kinda expensive BUT you get what you pay for. I did buy some cupcakes for my fiancés birthday. Wanted UofK cupcakes, they were cute but the color blue was like a baby shower boy blue not UofK. Either way, still delicious!

If you don’t like icing take it off!
This is the best cupcake I’ve ever ate! The ten pounds of icing are perfect for a sweet tooth like me. I love every flavor. You can’t go wrong with Gigi’s. And they have really awesome deals on their Facebook page!

Even though I did not order ahead they had a wide selection in the late afternoon on Valentines Day. Always Beautiful, always delicious.

Each time I have visited Gigi’s, I have had great service, so no complaints there. I love their cupcakes– I have tried several and definitely have my favorites. I understand that it’s a «specialty» shop and don’t mind the prices (now $ 3.25 per cupcake, up 25 cents from when they opened.) You get a lot of cupcake for your money.
I will tell you that yes, they put a LOT of frosting on their cupcakes. But I like that. And even if I didn’t like it, I wouldn’t be mad at them for it, because it’s what they’re known for. It’s not like a mistake with the recipe– they’re supposed to be that way. It’s like, if someone complained about Derby pie because it has chocolate in it. «Real pecan pie shouldn’t have chocolate, it’s just pecans.» But that’s the whole point! That’s what makes it special. So if you’ve docked Gigi’s in your review because they use a lot of frosting, then you have missed the point.
I gave Gigi’s four stars out of five because some of their flavors are a little bland to me. The ones I like are really amazing, and I love them. But it has taken some trial and error to realize what’s best on their menu. They do chocolate really well, but they have a few too many «plain» flavors (example: wedding cake and princess are the same thing, except one has food coloring. It’s vanilla. We don’t need so many kinds of vanilla.) The flavor of the fruit cupcakes is just too mild. I love lemon desserts, but I don’t care for Gigi’s lemon cupcakes because the lemon just doesn’t pop. The lemon flavor isn’t easily detected. I think that the strawberry ones are the same way. If they could tweak the recipe just a bit to make those fruit flavors stand out a bit more, then I’d definitely give five stars.
Oh, and one more thing. If they ever bring back the tiramisu cupcake, snag one immediately. It was my absolute favorite (only available on the fall/​winter seasonal menu) and they haven’t had it in a long time!

Gotta say it is funny to see people complaining about too much icing. Hello, you are in a store that sells specialty cupcakes for $ 3.25 a pop! Do you think they are going to skimp on the icing?
Yes, there is a lot of icing. But when I walked in it wasn’t like I was counting Weight Watchers points either. I wanted sugar and I wanted as much of it as I could get. Just hook it to my vein!
I had a PB Fluff and Red Velvet. Yes, I ate two of them. Washed them down with coffee. Almost needed to be carried out of that place. My kids had one cupcake each and couldn’t finish them. My wife could not finish hers either. But we all enjoyed it. Service was top notch, timely, and friendly and everything was clean. Not a ton of places to eat inside (it was cold outside when we went) so getting your cupcakes to go might be the best bet.
This was a nice treat for us and something we don’t do every day.

So this is a franchise, but I dislike this location simply because cupcakes does not taste as good as the one I had in Madison, Alabama.

Your cupcakes were amazing, but Nancy at the counter was unfriendly, and unwilling assist new customers. So we just grabbed a few treats and when to our car to eat them.
While in our car in front of store we were shocked at what we saw.
Nancy grabbed trash without gloves from your trash can inside your store by the front door and put it inside the strip mall trash can outside by your front door. Maybe she is to lazy to empty her own? Even worse than that was the fact that she sees a customer approach and proceeds to counter and gives him his treats with even washing her hands!
Gross and just no respect for your store, hard work and time you have put into to your company or your customers.
What a shame!

The cupcakes were very good. A nice sweet treat but over priced for a cupcake. Id like to try a few more flavors. They have a daily menu to choose from. Price is $ 3.25 per cupcake.

Its Sunday (and my birthday) so I was search around town for a cake or cupcake. Nothing fancy, just wanted something to celebrate with. After seeing that most places downtown were closed, I found GiGi’s on google maps and then headed over. I should have consulted Unilocal first to keep from wasting my time.
Its a nice little shop and when I went I was struck by how cool all of the cupcakes looked. There were some great flavors and they were all looking very delish. I was thinking on getting a dozen (a couple for me and then to share at the bar later tonight), and that is when I noticed the price. The are a bit sneaky here. They only list two prices: $ 3.25 each and $ 3.00 each when getting a dozen (yeah — I have to do the math now). So, 3×12 = $ 36! OUCH! I would not have mind spending 20 – 25 but $ 36 just seemed a bit over the top.
So, I decided to get one, just a triple chocolate, only to discover its gluten free… NO! I understood why there was a whole tray of them while the other flavors were only ½ remaining. The clerk told me, «its good, its like a brownie,» to which I replied: «I don’t want a brownie, I want a cupcake.» I like that one as it had much less frosting, as well.
As many have noted, the frosting to cake ratio needs some work. I love sweets and I love frosting, but when there is more frosting than cupcake, something just might be amiss.
I settled for an Oreo since many of the flavors from their website (that stated «Today’s Menu») were not available. Clearly the cake part is the generally the same across the board (at least that is what I guess as there was no oreo taste to mine). There were, of course, some Oreo pieces on the frosting, but that was about it. When she boxed it up (in a very nice colored, thick cardboard box, complete with plastic insert and a sticker to seal said box, I instantly realized why these were so expensive. YIKES! What a huge packaging waste for a single cupcake. Perhaps offer people $ 1 off for a bag.
I saw the minis on display when I paid (I think they were $ 15), and I mentioned that they should do more of those. I was informed the minis were pre-​boxed in the back (still fresh, I hope?). I would have done that but could not customize it (all chocolate) and then I wondered when they were boxed.
I guess for a one time treat this place is okay. I have seen many better cupcake places with better flavors before. I do not care about the sugar content, but please dont loose sight that it is a cupcake and the cake part needs love and attention as well.

I am a big fan of sweets. Cupcakes in particular but these always fall way short of my expectations. The cake is always too dry, the «flavors» if you could call them that are barely detectable, and the frosting is just too heavy. Piling on a half a pound of bland buttercream does not make a boring cupcake any more exciting. Also I know two of the previous reviews stated that they thought the prices were reasonable but I strongly disagree. Three to four dollars a piece is a ripoff. I’d pay that if the cupcakes were up to par but that just isn’t the case. When I know I can get a sheet cake from Nords Bakery that will feed two dozen people for less that twenty dollars and tastes much better to boot it isn’t even an option to go to GiGi’s. Save your money and go elsewhere!

GiGi’s screams excess.
Excess
Pronunciation: \ek-​ses\
Function: noun
1: in the context of cupcakes, having 3x the necessary amount of frosting. It’s piled so sky high, that really you only need to eat half of the first layer to satisfy your cake: frosting ratio!
2: in the context of sugar, surpassing your daily (or week’s!) worth of the fine, granular material.
Synonyms: GiGi’s Cupcakes!
The bourbon one didn’t taste much like bourbon, probably since it was baked off, but I liked the combo of walnuts and chocolate in it. The cake portion of all of the ones I tried — red velvet, choc, coconut — could have been more moist.