HHGregg

I bought on Black Friday a kindle package for 54.99. I bought it, they took the money out of my account on that Friday. On Tuesday at 5pm. I get an email stating they don’t have the product but they will give a proscan that is more expensive. Not at all close to the same. I called explained that was just wrong. I had believed I had the product and to wait 5 days is just wrong. The worst customer service. So I called the executive office. Talk to a really hateful women that told me what could she do about it they don’t have any. Now my son ain’t getting what he asked for and I bought because they didn’t know. They say on my money for 5 days.

Not an HHGregg fan at all.
Good: Like most big box electronics stores, there is a large selection of electronics, as well as home appliances and mattresses. Prices are on par with everyone else. Sometimes better, sometimes not.
Bad: I like to browse on my own when shopping. This store will not let you browse. Sales people will hover over you the entire time. Their sales staff policies are probably the same at all locations and, for that reason, I rarely visit. I only visit when someone else wants to visit – and even then, I hate going in. Buying a television at this place is the exact same experience as buying a car. There is even paperwork involved and I’m not sure why.
Strike One: I called once to check the sales price of a television. They said it was against store policy to give a price by phone and that I had to come in. That is crazy. So I decided to make the drive. To bad for HHGregg, I would pass six electronic stores on the way. I made my purchase early in my drive and never made it to HHGregg.
Strike Two. My friend when into this HHGregg which I walked into the adjacent office supply store. When I was done browsing, I made my way over to HHGregg to catch up with my friend. When I was asked by a sales person about what I was looking for, I jokingly said a Filipino male about 6 foot in height. I then explained to the puzzled sales person that I was just catching up with my friend. The sales person then started telling me about their refrigerators (I was standing close to them.). I explained again that I just wanted to find my friend as I tried texting my friend about his location. The sales person then went on about their televisions. I finally said «I’m leaving» and when I turned to walk out I happened to see my friend waiting for something at the service counter. When I went to wait with him, a different sales person asked me what I was looking for. At that point, I abandoned my friend to wait in the car.
Strike Three: I visited with my dad while he was shopping for a stereo receiver. When we walked in, there was a crowd of about six sales people armed with clipboards ready to strike. Who carries around clipboards anymore, anyway? The first guy to strike navigated through the store. When I thanked him and said we just wanted to browse, he just stood there and watched us. (I hate that!) My dad did make a purchase. It involved the clipboard and paperwork. We were escorted by the sales person through the checkout process that involved more paperwork… copying numbers on this and that. Even as we exited the store, we were escorted out by another employee who said they were counting customers.
UPDATE: Strike Four. My dad needed a stereo receiver (see Strike Three above). I explained to the sales person that we just needed a two-​channel stereo receive for «old school» audio components such as a turntable and CD player. The sales person told us that regular, two-​channel, stereo receivers were no longer made and that we should just get a home theater receiver because it would do the same thing. So my dad bought a home theater receiver. It was returned a week later. It turns out that the sales person was wrong on both accounts: Two-​channel stereo receivers ARE still made and a home theater receiver is NOT the same thing (it does not accommodate a turntable without the use of additional, external equipment). I will say that the return process was very smooth. Ironically, returning the receiver was easier than the grueling purchase process.
The policies and process here are both outdated and annoying, IMO. Other competing stores very near to this location have it right: Employees are there to help when you need it. They leave you alone to browse. When you make a purchase, you check out… and that’s it. I don’t know why buying something at HHGregg is such a long process.
I do not shop here… just can’t make myself do it. I don’t even like to tag along with someone else shopping here.