Holiday Inn Louisville Airport South

Horrible! 1^st night, the handle to the bathroom sink faucet came off in my hand, the tub stopper wouldn’t work, the remote for the TV was all screwed up and the channels didn’t match the room’s channel list sheet. Next morning, the COFFEE MAKER didn’t work!!! The hairdryer cord was in multiple tight knots (not just twisted.). We came back to room at 5PM that day after our mother’s funeral. The ROOM HAD NOT EVEN BEEN SERVICED!!! So OK, let’s take the kids to the pool… oh well, the pool was closed due to a pH imbalance.
List price for this rat hole was $ 184. We paid $ 149. Worst place we’ve ever stayed at any price.

I really like this Holiday Inn. Very clean, food is good, break buffet is really good compared to other other hotels even other Holiday inns and everyone is very polite.

After checking in at the hotel we trying to enter our room but it was locked from the inside. We then waited about 20 minutes in the hallway with a 2.5 year old until somebody came upstairs to «look» at the door. The gentleman that came proceeded to open it by slamming his body into the door several times before it opened.
Once we got in the room I noticed that it wasn’t as nice as I expected.
1. The metal bed frame on our king sized bed was coming apart on the bottom exposing sharp metal (not so great if you have a toddler.)
2. The ac unit’s front panel (where the filter is) besides being filthy, was broken and and hanging open exposing the dirty filter and wires. (Again, not something that you want around a toddler)
3. The hot tub was super cheap weak plastic and There was a cigarette burn on it and we had a non-​smoking room. The hot tub was difficult to get started, but it was nice once we got it working.
4. The exhaust fan in the bathroom did not work.
5. The tv reception was fuzzy on all channels.
When we addressed any questions or concerns with the staff we did not get any answers or accommodations for our problems. We just seemed to be annoying them.
In the morning my husband called the front desk to ask if we could have the free breakfast that they supply in our room. The woman responded, «I don’t know. Call the restaurant.» We decided to just go down and check it out since she couldn’t answer our question.
We packed up and put on our swim suits before having a lovely breakfast in the adjoining restaurant. Karla, our server was incredibly kind and was the best part of our stay at this Holiday Inn. She really made us feel at home and welcomed.
We left with smiles on our faces and ready to take a dip in the pool before our long journey home to Chicago. We selected this hotel so that we could swim BEFORE getting in the car for 8 hours. When we tried to go in the pool it was locked. So we went to the front desk and the woman said, «hang on let me check.» She went around the corner and came back and told me that they just treated the pool with chemicals and that it would not be open until noon which is checkout time. This was incredibly disappointing for both of us and my son (who had a melt down after finding out that he was not going in the pool). We really wanted him to have pool time, since the rest of the day he’d be stuck in the car.
At check out we voiced our concerns and requested a discount. The manager Informed us that since we booked through
he could not provide one. We proceeded to call
(who had incredible customer service) only to find out that this was not true. My husband went back inside while
called them. The manger eventually agreed to a $ 25 discount, but only after talking to our
representative.

We had a late check in after an eleven hour drive. Believe it or not at 12:30pm people were still checking in. We were not greeted when we came in and it was taking quite a bit of time so we decided to sit on our couch near the counter, with our luggage and obviously exhausted. An employee walked in the hotel with a guest and immediately checked him in and did not notice us. We stood up as we saw we were being passed over as she was about to check in another guest before us — the employee who was helping the original guest, told her that we were here first and suggested she check us in — still not acknowledged — like «oh, I am so sorry» Nothing — checked us in and gave us one card. Two is usually the norm.
This morning, we went downstairs, a woman standing at the front desk — didn’t even wish us a good morning — no acknowledgement of us there. We headed out.
Came back and the same woman was there when we returned, when she saw me — no hello, hi how can I help you — I had to start the conversation. I asked her if there was a shuttle to the Expo Center which is 3 miles away and throws stone away from the airport — She said «no, we do not go there» I said «Oh earlier we overheard someone asking the shuttle for a ride there and he said sure» She said «Well, he isn’t supposed to» and that was the end of the conversation. Just not cozy at all.
When we went to leave again — the woman and a now a guy was standing at the front desk — I was standing there — only person there — neither of them acknowledged me — they weren’t on the phone, just standing there. So rude.
Came back again from our event — girl at the front desk… didn’t acknowledge us. So weird.
Cleaning guy — obviously picked up towels, replaced towels and made the bed. Didn’t replace any of the coffee, didn’t wipe anything down — how do I know, my make powder spilled and I cleaned up most of it myself but, the rest was left behind.
This place is also so noisy. Between the industrial facility making noise all night, the heater is loud, the garbage trucks — I am exhausted
We travel and have been traveling for two weeks now — and this has been a pretty disappointing stay. People here are not friendly at all.

Near the airport. A short drive to downtown. And generally pretty clean. A night (or two) stay here is a pretty good deal.
I had my hesitations pulling up here during my short stay though. I pass it twice — the street doesn’t have a sign — but came to use the Taco Bell as a landmark. It’s right off the freeway so if you’re just sleeping here and going about your business elsewhere, it’s convenient enough. But, don’t stay here if you want access to anything unique about Louisville or a pleasant view for that matter. It’s literally along an out-​of-​the-​way strip that has a few gas stations, some chain restaurants and a few other shops.
In town for a marathon, we requested details about a late check out. initially the check in staff was totally clueless and couldn’t provide us an answer either way. They kept dancing around asking their manager and telling us to keep checking back. The next morning, however, the daytime staff was beyond helpful and told us while they don’t normally allow late checkout — note that! — it wouldn’t be too much of a problem because they weren’t too busy. A god send! It was such a nice refresher from the service the night before.
Since our stay was so short we didn’t get to try the on site sports bar that also served breakfast.
If you’re familiar with Holiday Inn’s I’m sure you’ll find this one, well, familiar. Very affordable and a great value to lay your head down at night.

Best Holiday Inn I have stayed at modern and well put together. Convenient and safe location from the airport with a nice bar /​restaurant attached. WiFi worked fine.

The good news is that this hotel is near the airport.
The bad news is that this hotel is near the airport.
So near that I imagined the undercarriage of one plane coming into land (at approximately 5:23 a.m. on the morning we stayed here) may actually have clipped the top of the building, it was THAT loud!
It is otherwise a bright and shiny new Holiday Inn with most everything you would expect from a chain hotel. Like all hotels it comes with its own little failings and a certain lack of attention to detail.
We were upgraded to a king room with its own jacuzzi. A nice touch except when we filled the jacuzzi and got in it, the water started to drain away almost as quickly as it was filling. Inspection of the stopper revealed a cracked rubber seal that couldn’t do its job properly. Oh well, we got bubbly jets for about 5 minutes or so I suppose? Better than a slap in the face with a wet kipper.
Our room was also very very c-​c-​c-​cold, all attempts to follow the thermostat instructions proving a fruitless exercise to raise the temperature above ‘tepid’. Every time we came back to the room we had to temporarily put on more clothes than we had been wearing outdoors! I’m guessing they are trying to save the planet one hotel guest at a time.
The view from our room was of desolate wasteland with the highway beyond. Don’t come here with the expectation it will inspire you to write poetry.
The bed was comfy enough, the pillows plump and inviting after a strenuous day out and about and all-​in-​all it was relatively good value for money, especially considering it is just 1 exit away from the airport and considerably cheaper than the Holiday Inn directly at SDF.
However, I would advise investing in some industrial-​strength earplugs for those plane landings though!

Brand new, beautiful, clean!!! Crisp clean linens, fluffy down pillows! Nicer than some 5 star hotels I’ve stayed in!