Jefferson Animal Hospitals

PLEASE do your research before bringing your pets here for emergencies.
My 2-​yr old, very healthy cat had been unable to use the litter box for about a day, so I brought him here because it was open early in the morning when I realized he needed to see a vet. The vet discovered that he had crystals in his bladder, and said the worst case scenario was after treatment, crystals would continue to be a problem and he may need to be put down due to the pain. The vet never mentioned that the treatment itself would be risky and that his heart may stop beating due to anesthetic, which is what happened.
They still charged me $ 800 for the «treatment». Now I’ve lost $ 800 and my companion. I’m sure everyone here loves animals and genuinely cares about them, but they may not be experienced and competent enough to care for your pets in an emergency.

I’ve had the most fantastic experience with this animal hospital! We had a pet emergency late in the evening; it was so well received. We nearly lost our little one (106 degree temp), so we rushed over. We called ahead of time, and they took him back immediately to reduce his temp.
The facility is clean, open, well lit, and welcoming.
The employees? Love Them. I’ve called back after bringing our guy home and they’ve given us advice and listening ears. They work hard and they’re kind. That’s an incredible set of qualities. I’m very, very impressed. Plus, it’s great to know we have a hospital we trust for our furry ones.
If you need a hospital, I wish your animals well. This is a place you can trust in a time of need. Best to you and your furry ones!

Here I sit writing this after my wonderful Tango passed away this afternoon. JAH left no stone unturned in treating him but nothing stops the progression of time forever. The level of care is just the beginning. The vets are honest, compassionate and will explain everything down to the tiniest detail. My cats will be coming here from now on as I have little trust of their former vet, unlike my high trust in JAH. The staff is great and Tango’s vet went above and beyond what I could have hoped for.

Have always had great experiences at this clinic until today. Took my 13 ½ year old dog in for bloodwork and to discuss some ongoing acute pain episodes. All that anyone wanted to discuss were vaccines. Not going to get any vaccines at his age! I would do titres if necessary, and at this same clinic 5 months ago, the vet didn’t feel titres or vaccines were necessary under the circumstances. Completely different story today. The vet wouldn’t even attempt to diagnose the acute pain issues because my dog is «13 years old, anyway.» I ended up getting the bloodwork and titres, but apparently, the clinic had never done titres before. They didn’t know where to get it done or how much to charge. ?? I had to wait an hour for them to find out. I also got x-​rays because the vet felt a lump on my dog’s side. He said the x-​rays were fine. I had them sent to our therapeutic vet and our Florida vet, just to be sure. I was very disappointed that the very reason I came was dismissed so readily, and the implication is that a problem that is difficult to diagnose is not worth investigating because the dog is 13. Pain is worth investigating to me; that’s why I was there and spent $ 500, even though we didn’t get anywhere down the path of diagnosing the pain problem. Maybe it’s just a difference in culture and there is not much call for excellent veterinary care and response for senior dogs in this area. But I would have hoped that this clinic would have welcomed the opportunity to help a senior dog whose owner wanted that help, even if it isn’t a common request. And I have no issue with their costs, which I have found to be reasonable.

Please find a different vet, do not go here.
I was lied to about the pricing when I called 3 times. Took my dog in, they ran tests and I ended up paying about 3 times as to what I was told over the phone.
I just checked some Google reviews and someone else faced the same issue where they were lied to.
The desk person working there was not helpful at all, had no information whatsoever. My dog got decent care, but the fact that made me angry was after some digging up I found 3 instances of where they have lied to people to get them in the doors

Our dog suffered a seizure, something that had never happened before, on a Sunday and I went into panic mode. I knew Jefferson was an emergency clinic that was open ²⁴⁄₇ so in my state of hysteria I called them and told them what was happening. They calmly told me to bring him in and also let me know that I could expect to spend $ 300-​$ 500. That may sound a bit insensitive but I’m sure that’s info a lot of folks would want. By the time we arrived my pup was back to his normal self but we decided to run blood work to be safe. Luckily he is in good health and we just have to keep an eye on him. We also got out for less than $ 300 as we didn’t require any emergency services or an overnight stay. My piece of mind was well worth the money and the staff was extremely helpful during a very stressful situation.

We brought our dog here earlier this week when she was injured by another dog. Every member of the staff was friendly and helpful, and treated our frightened dog so kindly. We were seen very quickly by the vet and Dr. Corbett was knowledgable, personable and helped us make an informed decision about our dog’s treatment. We did end up waiting about an hour and a half once we were in the exam room (another patient came in who needed to be seen more urgently) but the situation was explained to us while we waited, and they even gave us a discount off of our final bill. Hopefully we will never need to use emergency care for our pup again, but if we do we will definitely trust Jefferson!

They have been extremely friendly and helpful during a stressful time of not knowing what was wrong with my cat.
I called this
Morning before bringing him and they were extremely nice and helpful on the phone. Once I got in and explained the issue (urinary tract problem) they took my cat back right away to ensure it was not a bigger problem, it wasn’t which was good.
My time in the waiting room was not bad for being a walk-​in on a Sunday. Once we went back the vet techs and the vet spent a nice amount of time with me and the cat explaining our options and taking care of him. They even have arranged for all the follow up to be done at our normal vet.
I appreciated the great customer service and making a stressful situation a little easier.

They are still the best Vets in town. Always available ²⁴⁄₇ but also always helpful and friendly. I’ve used them since the late 1990’s

when you go to a 24 hr. emergency care clinic in late evening to get your dog’s vaccinations and routine exam, you should expect that emergency cases will take precedent. Just like if you go to the people ER. So we waited with our dog, and that was fine. The staff offered to come outside and get us when it was our dog’s time, so she didn’t have to stay inside while waiting. We found the staff friendly and professional. Techs asked questions, did their necessary business, and explained various tests that were normally recommended for well pet care. They were gentle with our somewhat nervous dog. The vet found our visit to be a break from all the tough cases they dealt with earlier (when I called to see if they could do vaccinations in the evening it was a slow time, but once we got in about an hour later, they were slammed with cases), and explained recommendations for tests and why, gave the shots, pronounced her in great shape for a senior dog, and we paid no more for the convenience of evening hours, than we would have during the day. What I liked especially is the atmosphere-​calming, quiet. nice furnishings. absolutely NO animal or disinfectant smells. Clean as a whistle. More like my doctor’s office. Only the staff here is nicer!

My dog Watson was badly wounded by a coyote recently. While I know they’re an emergency clinic anyway, we were fortunate enough to be seen right away. He was given emergency care and it was recommended that we take him to see our regular vet the following Monday.
At that first emergency visit I was given the option of further care, or the critical care approach and quoted prices. When I checked out the price was higher than I was quoted. I believe this was because I was quoted for the immediate care and not for the medicines prescribed and issued, but the vast difference between verbal quote and checkout wasn’t a pleasant surprise.
However –
When my regular vet wasn’t available and another vet service closer to home insisted Watson couldn’t be seen any sooner than late that afternoon no matter how badly he was suffering, I returned to Jefferson Animal Hospital and I’m THRILLED that I did.
While I’m well aware there were several members of staff who were involved, I want to thank Doctor Cheever from the bottom of my heart for not only her attention to Watson’s case (something I’m sure she does for every pet there) but her irreproachable level of professional courtesy. Whether for animals or people, I’ve grown accustomed to a certain degree of dismissive attitude and casual flippancy among medical personnel, a tendency to gloss over details as «above the patient’s ability to comprehend» as well as a seeming lack of regard for patient concerns and questions.
Doctor Cheever did none of that. She was forthright, compassionate and understanding about both the need to seek adequate care for Watson as well as my own financial concerns. She provided a quote with an acceptable range (given Watson’s need for hospitalization and the possibility of unforeseen changes) and anytime we spoke on the phone she worked with me in scheduling a timely follow-​up as well as regularly letting me know how expenses stood within the range of the original quote.
She assured me if procedures were necessary which would exceed the quote she would let me know before carrying them out — and she did this exactly as promised.
When it was time to get Watson and bring him home to continue his recovery Dr. Cheever arranged to speak with me directly for explaining the necessary meds since our pickup time fell within her shift.
Although Jefferson Animal Hospital functions as an emergency clinic they also do primary care, and it is absolutely my intention to make Dr. Cheever the primary care physician for all three dogs and all three cats in our household, thanking her and Jefferson Animal Hospital in the best way I know how: With every bit of business I can provide them.
Since I have to drive all the way from Corydon, IN to do this, I believe that’s saying something. It’s 40 miles one way and still worth the drive.
It is worth mentioning that this was the second occasion for using JAH’s services. My older dog was badly injured as a puppy when he was hit by a car and JAH provided him with the same quality care as they have Watson more recently. The only difference is back then I didn’t know about Unilocal.

Very poor!!! Waited nearly an hour with a dog in respiratory distress.

My dog has been going to the Fern Creek location for about a year now. This location is fabulous and I absolutely love the vets. Paying a little higher price is well worth it as long as the service provided is substantial and efficient. However, part of picking a vet is also knowing they are going to be there for you and your pet when you need them to be. My dog has had back problems for some time that we have to treat with meds every so often when he has flare ups. Tonight we ran out of the medication Medicam. My husband called up to see if we could pick some up to hold him over until tomorrow to get him in since he is hurting pretty bad. Panting, back curled up like a cat, shaking, and it’s awful to see but all part of your pet having back problems. They made us feel like we had asked them for a narcotic. The bottle of this medicine is seriously tiny and the receptionist told us we just picked the medicine up on the 15^th so we should still have a full bottle. Also, that we regularly seen the same vet and they weren’t at that location. I’m pretty sure that Dr. Kennedy, the owner, rotates back and forth between the two locations. And the fact that we have seen three vets means we don’t have a vet we regularly see??? Unfortunately, I think this may had been the case of a receptionist having a bad night which also unfortunately means a pet suffering and helpless owners. We will be scheduling an appointment at a new vet tomorrow. Thank you Jefferson Animal for not being there for your customers when they truly need you.

The good: They are open 24 hours a day, so if you have an emergency you are sure to be able to get your pet in to see someone immediately and get care.
The bad: Although friendly and sympathetic (and I’m sure it is easy to lose sympathy after a while), I was not impressed with the results following treatment. I have a very clumsy cat who fell and sliced herself open in two spots; her leg and her nether regions. After reconnecting a tendon and sewing up a very complicated area, the staff did not think to include pain medication until I asked about it.
After taking her to my vet to have the bandage swapped, it was discovered that the antibiotic contained a sedative and the pain killer was meant for dogs and did nothing for cats. Furthermore, and how do I put this gently, they sewed her pee hole shut. That’s kind of serious.
While I would definitely use them again if there were a late night emergency since there are no other 24 hour clinics in the area, I would recommend getting your pet to your normal vet soon afterward.

No a good experience, but they staff was great.