kate spade new york

Terrible terrible customer service! I am a former Kate Spade Shop Stylist and was treated like garbage for an even exchange on a sweater that was currently in their store because it was after the 30 day return policy. As a stylist at Kate Spade I’ve seen many exchanges (especially EVEN exchanges) made waaaaaaay after the 30-​day policy due to certain extenuating circumstances… and especially if the product was currently in their inventory. Even if they weren’t able to exchange my sweater (because the return policy is valid) as an old employee, there would have been a MUCH nicer way to phrase it, not the rude way the manager said it to me. Not to mention aside from 2 friendly employees, the other employees on the floor were rude and disengaging as well, and not in dress code at all. I was never greeted «aka hello sunshine» and was just stared at by employees until I had to ask a question. I reported the manager to corporate immediately. Not surprised if this store shuts down after one fiscal year. After telling my friends in Louisville, they all had similar stories and agreed. They went into Kate Spade prior to when I had been there and said the same thing — rude employees. Maybe they should hold a training seminar for these new employees. Remember ladies, you’re in Louisville… not New York! People will remember how rude you are, and will not return to shop.

«If you could only eat one food for the rest of your life, what would it be?» This is a common icebreaker-​type question that deserves a new twist.
«If you could only wear one brand for the rest of your life, what would it be?» Hands down, my answer would be Kate Spade. (The question of how my bank account would afford this isn’t one that needs to be answered in earnest!)
What’s not to love about a brand that can be represented with a single, recognizable symbol: the spade from a deck of cards? This tiny and elegant motif is ubiquitous for timeless, cheery, feminine clothing. Its endurance sure beats the heck out of the male/​female/​trumpet symbol once used by the artist formerly-​known-​as and now once-​again-​known-​as — well, I digress…
I nearly stopped in my tracks a few weeks ago when I visited Oxmoor with a friend and I saw the welcoming turquoise and brown butcher paper over the windows of what would soon be Kate Spade. Be still, my heart! I had gotten excited enough about the prospect of a Kate Spade in the new Outlet Mall complex, but one just a stone’s throw away from my home was just too much to handle. I committed to coming back opening weekend to check it out.
On my visit to the newly-​opened store, I was not disappointed. Shopping here is equal parts necessity (hello, cute and well-​tailored clothing!) and inspiration (if only my closet looked as beautiful as the merchandise presentation in the store!). Like in the answer to my dinner-​table icebreaker, I could have easily gotten one of everything in the store and walked out a happy woman (personal credit card limit notwithstanding).
This place is the satisfaction to a need for retail therapy, a bright pick-​me-​up on a rainy day. Just walking through the door is guaranteed to bring a smile to your face, as I know it did to mine.