Miracle Eyebrows

If I could give 0 stars I would! One of the worst customer service experiences I’ve ever had! My daughter and I ended up leaving without any services performed. Also incorrect information was given by the only person working there regarding company policy and hair removal facts. Tried to call customer service in Michigan and had to give up due to the person not understanding english well. Did receive very friendly help at the Dublin, Ohio office from an employee in construction. He took my questions and called me back within minutes with the answers.

I have never had my eyebrows threaded, I seen this on groupon and thought «$ 7 bucks… why not!»
This place has the worst customer service. I got off work early one day and decided to go try this. I got there at 4 o clock, there wasn’t a soul there so I thought good No wait. I walk in the door and the girl behind the register was like «oh I’m about to go to lunch can you come back in an hour» as if I have nothing better to do with my time. As if I don’t have kids to pick up, dinner to start, karate practice to transport to… so anyway that was a wasted trip. If I hadn’t already bought the groupon I wouldn’t go back and patronize this business at all. So a week later I tried again, Valentine’s Day, again no customers so I’m thinking «good I can get in and out» and as soon as I get in the door a different girl says «can you come back in 15 minutes» I’m thinking «really? Really? I have to be getting punked or something» so here I sit waiting 15 minutes for whatever reason. I have so many things to do on my Saturday morning but here I wait :-(
So I hate to be negative but I wish I had known thier view of customer service before I bought that dang groupon. I hope maybe this saves someone else some time and energy.
And if the business happens to read this, please know this is why I am not leaving a tip.
Update: I go back in 18 minutes and 5 people are ahead of me and only 1person working! I give up! Seven dollars wasted!!!