PODS

My experience started out great with ordering, deliveries and picking ups of my POD. What I have a major complaint is that I made a final pick up order, got an email confirming. I was assuming everything was ok until I received another month rental charge and another insurance charge a month later. The first customer service people told me they never received a final pickup order. They told me that was an order for me to get into my pod. I told them that I have an email confirming final pick up and they said there was nothing they could do because they said I left the lock on (Which I know I took off before the last pickup). No email or phone call to clarify the final pick up order. I finally spoke with someone in billing that knows something fishy was going on and she said she would look into it. No one ever followed up with me. Bad business. One other thing to point out is it is not clear in any of the website information how to end the service for the POD. Yes PODS you can contact me and make it right.