Ashmore Inn & Suites

My worst experience, ever at any hotel I have ever stayed at! Room was held with a card, for me, and was going to pay cash when I arrived, as previously discussed with the person who reserved the room, and the hotel attendant. On my way to town, I called the hotel to let them know I’d be checking in a little after 6:00pm, and verified the price quoted-​well it turns out that if you’re paying cash, there is a charger-​which increases the amount of the room (this bothered me, but not as bad bc fortunately I had enough to cover this charge-​old and then new), but was then told when I confirmed the new amount, that there was a $ 250refundable security deposit (in case you or I party like a rockstar or are not responsible enough to take care of the room). Now this absurd amount of a deposit is «refundable,» at check out-​or so they say, because word has it, that if it is refunded, they charge it back to your card, in 10days appx, now let’s keep in mind we are now shelling out close to $ 500 for this room. Now let’s go on record and say that there was NEVER a deposit amount discussed-1)don’t assume the person renting the room over the phone, two hours away knows of this deposit, 2) don’t assume your staff is as good as you say they are, and «know just what to say,» because they always don’t, and you look like a fool saying they did, when in fact they didn’t. Fortunately the deposit, amount was adjusted, and AGAIN given cash to cover this. Upon arrival the staff appeared to be courteous and professional enough to discuss this with you, one staff member is telling who looks like a manger dressed more professional as a manger should than the hotel staff, just what to do, and how to do it (now let’s keep in mind «there was no one new, according to the manger,» and everyone knows what to do and what to say)-you then give them the deposit, they put it in an envelope and seal it, and place it in a drawer with a smile. You go to your room on the second floor (no elevators and no dolly cart-​but on the first floor) to role your luggage from point A to B. The room is ok, not pristine not perfect-​but left as any room you check into should be. The couch is stained (but not a breaking point for me) and the room looks just like any other no amazing amenities or furniture. Later that evening when it’s time to go to bed, as you’re coming into your room-​the neighbor across says let’s hope there’s not a spider in your bed, when asked why, he says he had one in his (rumor has it they’re young they’re dirty they work construction and never allow maid service), so you move the pillows to go to sleep, and there is a bug (could be a bed bug could be a tick) on one of the pillows-​you take it downstairs the front desk clerk is very apologetic takes the sheet off drops it on the floor behind the front desk, and places the pillow on the desk, while apologizing she finds a different room for you, on the other side of the hotel,(let’s remember no elevators no carts on the 2^nd floor to take it all to the new room and to avoid trips over and over to your old room and new room @2:30am when this took place), you let the front desk attendant knew you will be checking out and have never had this, and expect your mi eye and deposit back-​she says yes you will get it back. Finally in the new room, «hopefully bug free and still nothing to rave about,» you go to sleep, next morning they have a «stuffy» attendant who claims she’s already spoke with the GM this morning, I reply oh ok, so you know I’m checking out and I had a bug on my pillow, etc, she’s all yes I know I discussed this with the GM, so then I tell her I will be checking out…“oh here’s the problem in paying with cash… see we don’t keep cash here, it goes into a safe, and only one person has the combination, that’s the owner-​if you want to take it up with our GM you can, but I’ve already discussed this with him-«I ask for his number, „we we don’t give out personal cell numbers sir,“ he’ll be here Tuesday-(would she call back, no).So you’re telling me that someone already came in and got the money in the safe, either late last night or early this morning n w/​her snippy face and attitude, „yes sir, that is what I am telling you.“Ok so if I stay since what I would get back-​would be how I paid for a room elsewhere I will not get back-​because obviously I stayed, if I check out-​it will be mailed Tues not Mon, because Mon is a holiday,“yes sir.“ And what about my deposit that’s cash in an envelope in a drawer somewhere back there, do I get that back, yes sir you do,“how do I get a cash deposit back, and not my cash payment I had pd hrs before the night before,» she replays «that’s because that’s in an envelope in a drawer back her, and we will give it to you at check out.“My response, I get my deposit of cash at checkout, and if I stay no repayment because that is in fact my how I’d pay for
I stay again, checkout goes well, guy from 1^st night is nice again, deposit bck, n no damage to room.

Was so impressed with the room! Not only was it neat as a pin but so spacious; the size of a one bedroom apartment with all the amenities! Loved the «Happy Hour»! Great idea! The staff was very friendly and suggested some good area restaurants. Will be staying here whenever I’m in Lubbock.

Nice, clean rooms. Exercise room could use a quieter treadmill. This thing is LOUD !
Great staff, nice suites !

Please fix the gym…
It’s unacceptable. 5 machines in a room and they are all not out of order. Thought I would lift weights instead… Guess not since each dumbbell is 50lbs each. Guess I will go for a run around the building instead.

I wish I had read these reviews before booking. I wasn’t in the room for very long as I went to the area to visit family. I did have an occasion to deal with customer service. Pillows that were offered are the Extra firm style ONLY, all seven of them. I was unable to sleep the whole entire first night. I had pre– paid for the 2night stay via a travel site. I was refused to refund for the second night. I bought a pillow instead this Sunday night until Monday. The manager said he was sorry when he travels he takes his own pillow. Oh, imagine that! I travel a lot, things happen, how you handle situations are everything. I would not recommend this location to anyone!

My company had me stay here while I’m visiting the office here in town. This is a clean and comfortable place to stay. The free breakfast is good. They have popcorn each night in the lobby. The staff is helpful and works hard to help you have a pleasant stay.

My stay at this hotel was nice, UNTIL CHECK OUT. The first night I booked through
, unintentionally, but great rate at $ 90 a night for a 2 room suite. I told the gentleman when I checked in that I might be staying for several more nights. He said that wasn’t a problem, and to come tell them the next day and they would do the reservation directly thru the hotel. I did just that and ended up staying just over a week. At checkout, when I look at the invoice, the hotel had charged me nearly $ 50 more each night that I booked directly through them. When I questioned it, the man said well didn’t you notice before now. I said no bc I had not rec’d an invoice until checkout, and he just shrugged his shoulders. Sorry! I thought I was doing THEM a favor by booking directly and cutting out 3^rd party… guess not. So, I ended up paying nearly $ 500 more than I had expected to pay, and they DID NOT CARE! Very disappointed!

I enjoyed my stay at this hotel! When we checked in, there was fresh yummy movie theatre popcorn, cookies, and a bowl of candy. Ways to my heart!
The room was spacious, standard amenities (bath & body brand always nice), and definitely clean.
Breakfast was very standard .but its ok!
Overall a good stay! I do wish that they had someone at the front desk at all times. I’m pretty sure my dad and I were followed in by a stranger in the evening because he just walked in and there wasn’t a lobby person to be like «hi may i help you» etc.

The room wasn’t very clean and the AC was very loud and had water dripping loudly in it when it wasn’t on. The walls were very thin so we heard every noise, especially the people on the balcony who were out there for hours and loud. The worst was the wifi. It was low to nonexistent so I was unable to use my devices.

Do you remember those episodes of ²⁰⁄₂₀ on hotel rooms and how clean they are? I hope the next one they do is at this hotel.
Family stayed here last Thursday night 3.12.15
Room was not in their normal hotel but across the Parking lot in their extended stay facility. The room was disgusting. King bed with pull out sleeper. Well this pull out sleeper was a twin size, sorry kids have to get real close. And you knew immediately it was a fold out because it was incapable of being closed fully into couch mode. Not a huge deal only here one night toss the cushions off and extend it out. Well this doesn’t work either the foot of it wouldn’t touch the ground. Well guess not a huge deal can put head at the foot and get a raised inclined bed. But then to top it off a huge dark yellow stain covers where your head now has to go. Oh boy! The floor was also stained in various places and colors. Hey ladies come stay here for 50 shades of misc. body fluids. (Only joking don’t stay here). Floor also hadn’t been vacuumed in quite some time. The owner of this establishment must live far away from Lubbock or something because no one with any pride would let their investment turn to this.
Upon my wife talking to Michael at the front desk we are told, sorry there is nothing we can do because you booked your stay through
. If you had booked directly through us then I could fix it, but they screwed up your booking.
Sorry I don’t really know where the option was to book the room with piss stains on the bed and stuff in the floor, but we must of checked that box.
On a side note calling
also proved to be a waste of time so as a silver level member of
I guess I won’t be using them ever again either.
If I could of rated negative I would have. Please check out the photos before you book here.

Spent Texas Tech family weekend here. Staff very friendly and hotel overall very clean. Breakfast standard low end but fresh hot. Not withstanding exorbitant like all hotels this weekend, a good experience.

The rooms were okay. The walls were really thin and you could hear people above you. The pool and spa area were very nice. The complimentary breakfast was good except for Sunday. The lady working the complimentary breakfast on Sunday was overwhelmed. I would recommend eating out on Sunday. The staff was very nice and helpful.

The property is clean but the employees are poorly managed. The «free internet» is not well secured. The breakfast is mostly packaged and you get the entertainment of the hostess expressing her frustrations. The fitness room is filled with damaged badly maintained equipment. I took my concerns to the manager who gladly made sure I paid full price for the experience. Never again!

Awesome shower heads and extremely comfortable beds. My nephew paid twice as much across town and said his bed was awful. Clean, hospitable, even gave me a «price match» on a room we had previously booked that was further away… this was during a Tech football game weekend! A welcome change from the corporate chains, this hotel is run by locals. (They even have Bath & Body Works toiletries!) this is where we’re staying in Lubbock from now on! Highly recommend the «make your own waffle» in the morning!

We’re just a few 19 year olds looking for a place to stay after a concert and this place met our expectations. The room was clean when we got there and everything was in order. Check in was speedy. $ 90 for two beds for a night was reasonable. The restroom was clean and housecleaning arrived in the morning. The staff was very nice and it was a nice hotel. Parking kind of sucks though but it’s not a long walk. Breakfast was very delicious.

This was a very nice hotel. The room was clean and very comfortable. The staff was friendly and helpful. As well as the breakfast was very good. We will defiantly stay there again if we are ever in Lubbock.
The only negative thing I can say is the ac was not on when we arrived so it was warm in the room. We turned it on went to dinner and came back to a cold room.
All in all this was a awesome place to stay

So to start out, I have to say that this wasn’t a «bad» experience at the Ashmore, however there are a few things that I was concerned with. Not really concerned, but maybe put out is a better way to say it.
First, the good things: this hotel is quite affordable. The pool is beautiful and the the staff lets you hang out there after closing time of 10 PM as long as you aren’t making a fool of yourself and disturbing the rooms that overlook the pool. It’s also super clean and cold, a cold pool is a rarity in West Texas! The front desk staff is personable and there’s free breakfast. It’s also free wi-​fi in the rooms.
Ok here’s the kind of negatives: Our AC unit was constantly dripping water onto the carpet and the only way to avoid the constant drip drip drip in the night was to crank that baby up, so we froze. I told the front desk about it in the morning and they did have a maintenance guy come vacuum the unit out. Seems to have helped but smell pretty bad when he took the cover off.
We stayed here for a wedding, so I went to iron my husband’s khaki pants only to discover the iron was covered in some kind of nasty brown gunk, like someone made a grilled cheese sandwich with it. Obviously an iron is not something that is used by guests everyday so I’ll overlook that it was not replaced.
We used our 2 towels the first day we were here and left our room for several hours, assuming that the room would be turned over when we got back. It was not, but the housekeeping staff did come in and take our dirty towels (cool) but failed to leave any clean ones (not cool when you are already in the shower and discover this.) Luckily my husband returned and I sent him to the front desk to get some. They were out of bath towels so they gave us pool towels, not much more than a hand towel in size, but completely doable.
Our room had developed a funk from the AC leaking constantly onto the carpet so I opened the window to air out the room, which is great because most hotels don’t have windows that open, but these had no screens and in West Texas there are some very large scary bugs running around. Not to mention the open very easily and a child could fall out quite easily.
Also, while the pool facilites are great, they do not provide any shade umbrellas or canopies around the pool area so if you want to swim or relax poolside from 11 AM — 4 PM, you’re going to need your sunblock, SPF 70 or higher! That West Texas sun is unforgiving and gets really really hot in the summer.
Basically the hotel was fine, nothing exciting, nothing horrifying but for $ 100 a night, it’s still enough of an expense to expect to have towels replaced.

Ashmore Inn has great rooms for casual travel. It’s not expensive, it’s very clean, the service is friendly, prompt and exemplifes southern hospitality. The beds are even comfortable. The pool is outdoors, which is a bummer for hot days. The jacuzzi is inside, which is nice for adults. The 24 hour gym, however, is not always operable and the staff is vague about why. Aside from this, Ashmore is a great place to stay. They also have free wireless Internet, which is a tad slow, but no more so than other hotels.