Renaissance European Spa

It’s not often that I let myself have a spa day, so when I saw how good the prices were here, I was excited to have a treat myself day. It was such a pleasant experience the moment I stepped in. I was greeted by a sweet receptionist who made the checkin process easy, shown to a beautiful and intimate waiting room, and invited back to my massage quickly. The entire spa area has a grotto-​like feel, the music is beautiful and relaxing, and there are lots of natural sounds like water flowing.
My massage therapist Krystal was wonderful and attentive. When asking her about how she got into massage therapy and her job, she mentioned how much she loved working here and how happy she was. Her actual massage work was wonderful. She adjusts her style easily and worked out every knot and muscle, and even for more intense areas I could have drifted off to sleep with how wonderful her touch is.
My facial specialist was Emily. Her knowledge of skin care is incredible, as she studied dermatology and focuses on just that. She’s funny and informative, explaining every step and answering any questions along the way. It was soothing even when getting at deep problem spots. While speaking to her, she also said that she loves her job and loves working specifically at Renaissance. My skin today looks incredible already and this specific service I can see myself getting regularly.
My manicure and pedicure were done by Sandra. She was an incredibly sweet woman who takes joy in her work and loved seeing a beautiful finished product and a delighted customer. She did wonderful work and I don’t think I’ve ever had a more lovely experience getting my nails done. Once again, she also said how much she loves her work and loves getting to work at Renaissance.
By the time I left, I felt like a princess. I have never met so many people who genuinely have the heart of servants and love their job and place of work so much, and I have never felt so relaxed and beautiful. I felt that I made genuine connections and have found a place that I will happily return to the next time I need to feel pretty and relaxed again. The only real complaint I have is the ceiling breaks the illusion of an underground grotto, as it is a business building tile, but if you don’t look up, the illusion persists. I loved my experience, it was worth every penny, and I only wish that I could have tipped more. I absolutely plan on referring others and returning (hopefully soon).

Took me my girlfriend to get a couples massage. It was her birthday and so I was looking for somewhere that we were getting a experience not just a massage. They said complimentary wine and chocolate would come with it. We arrived to our appointment and after filling out paperwork we were put into a waiting room. The elegance of the room was marred by advertisements and a left over dirty wine glass. We were asked if we would like red or white wine. We were 20 minutes early as we were told to be. We did not arrive wine until 5 minutes before they took us back. Were not offered more wine. We had two ladies as our therapists. Both were nice. The massages were adequate. My massage was good, she was exstensive, my girls therapist was ok, she told me after that she was way to light on pressure. Granted she asked my girlfriend if her pressure was ok and she said yes. It was a 60 min massage. My girls therapist did go above and beyond helping her with her cough with aromatherapy. Our complaint wasn’t with the therapists but the overall experience. The man that greeted us which I believe was the owner was nice but when I went back up to the front desk after waiting 15 minutes without anyone saying anything to us nor bringing us wine he proceeded to tell me that «oh well ur early». Um we were told to be early. Whether they were being cheap or inconsiderate or both. This was not a experience at all. We just got a massage that’s it. Don’t let the fancy words in their name fool you, its just a fancy name for a massage place. We should have went to massage envy. Everyone in town told me to go the the woodhouse day spa. I regret not going there. My mistake. Oh and we didn’t get the chocolate until after we paid and were leaving they said they forgot. Awesome. Not.

Absolutely horrible experience with this «spa». My boyfriend planned a wonderful, romantic valentines days evening and coming to this spa for a 3 hr couples treat was one of his many plans that day.
However, we must not forget not all establishments conduct themselves professionally.
The Valentine’s Day MORNING he gets a call from this place saying that they cancelled his appointment because they needed to make room in their schedule for a «big shot/​wealthy» customer and decided to give my boyfriend the boot!
Unbelievable! They even tried to reschedule our appointment, but we asked for a full refund and never looked back.
This is not how you treat a customer or a human being.
UNPROFESSIONAL & UNRELIABLE
NEVER COME HERE

Great experience, very professional deep tissue massage. Courtney was my massage therapist and she did an excellent job, highly recommended. I only recommend her at this time.