I agree with a prior review about expensive ice cream, not friendly service, and obscenely expensive chocolate. $ 32/lb on some stuff!!! House of Flavors was beyond packed, and this place has six people ahead of us in line. Must be a reason for it. Seems like Kilwins is always just a tourist trap in every location I’ve seen it in. Too bad. I’d give it another start if it wasn’t so crazy expensive — 33% more than HoF’s, although I can’t comment on HoF’s quality or portions — didn’t have a half hour to wait in line!
Scott G.
Rating des Ortes: 3 New Baltimore, MI
Very mediocre experience. Ice cream is good but very expensive. It was also very odd to see the employees put a single small scoop on a waffle cone for $ 5 then weigh each cone on a scale. Really? Scoop it and serve it to me with a smile please. No scale needed. Save your money and head down to the House of Flavors.
M S.
Rating des Ortes: 2 Canton, MI
I would almost always give this place a 5 star because I love their ice cream, however, tonight was a very big disappointment. My family and I are on our last night of vacation and we saved what we thought would be the best for last. Walked in 12 minutes before closing and they had over half if the ice creams already put away and we were told they couldn’t go get them Because they were already in the freezer. There were at least 6 employees«up to something» when we walked in and suddenly pretended like they were working. We wanted vanilla and coconut and both were out away. We are very aggravated! Next time we will go to House of Flavors!
Sam T.
Rating des Ortes: 3 Las Vegas, NV
We liked walking into this store and to see the thick marble tables that they pour their fudge out onto. They have many choices in fudge and offer free samples. Tthey almost always have some type of sale going on. I think it was buy 2 slices of fudge get the third free. Well, we were in the area with family on vacation and who doesn’t love fudge, so they had us. LOL. Wouldn’t hesitate to stop back in to check out their«Specials».
MA H.
Rating des Ortes: 1 Ludington, MI
Definitely need a major cleaning crew to come in and clean up the place. Strong small of some industrial cleaner permeated the store — not exactly a welcoming aroma to a candy shop. In spite of the smell there was no apparent sign it had been used. Floor was caked with crushed popcorn and smears of other products. Won’t be back any time soon.