Pinelands OB/GYN

FYI people… YES…doctor’s offices DO get other phone calls the same time you are calling! In fact, they get at least 100 calls a day! Your problem is not the only problem, and most likely, not the most urgent call. Talk about instant gratification…

For routine gyn care I did not encounter any issues with this office, although I did encounter an insensitive APN.
However for pregnancy, I found this to be a Horrid experience. I have not had an easy pregnancy and their insensitivity and and lack of follow up was unacceptable. I would not receive return phone calls. I was on home iv fluids and the home infusion company also had difficulty in receiving return phone calls. I felt like I needed to direct my own care because I was not getting the proper care.
Every solution was «go to the ER.» I was placed with so many different doctors that every time I left a message I had to repeat my whole story because I was bounced around so much. I understand that in an ob practice you see all Dr’s as you will not be sure who is on call to deliver you however most practices you have a primary ob dr and that’s who the messages get filtered to.
The call wait times would range from being on hold from 15 to 30 minutes. The office staff while friendly, they seemed very unknowledgable and again I was always bounced around. I feel the office is very poorly managed.
I transferred out of this practice at about 16 weeks and it was the best decision. The group I am with now is amazing. They are kind, compassionate and informative and they make me feel like a person and not a number.
I would absolutely not recommend this practice.
Although I did find Dr. DeLuca to be kind and compassionate.

I went to this office for my pregnancy with my daughter. I saw all doctors and dr Manning was hands down my favorite. All the doctors were polite with the exception of one. I never had any rude staff or long wait times. Whenever I had an issue after hours I called and they would page the doctor and I always got a call back in less than an hour. You can use the same line for labor to call about issues. We are planning on having one more and will be returning to this office.

I should have found an Obgyn in the area before getting pregnant. I relocated here from the Freehold area and I have to say I am most disappointed with this practice solely based on seeing an actual doctor isn’t an option during pregnancy until the second trimester. I have never heard such a thing in my life. The nurses are mostly nice but if my insurance is getting billed for a doctor, why am I seeing a nurse?
Also, I came here to see Dr. Chao who is wonderful but she just retired from OB and me being pregnant am let down by that.
So far I have only met 3 doctors and I am not connected to any of them. They were all nice but I just don’t know if I would go out of my way to come here. This whole experience seems impersonal. If you need to call you will have to wait about 30 mins on hold and if you have any issues after hours the after hours service won’t contact your doctor unless you are in labor only. Everything else they send you to the ER which is a bit extreme.
It is convenient having a lab on site for blood work and testing. Maternal fetal medicine next door is convenient but difficult to get an appointment.
Whenever I google other practices or ask for recommendations this place is always top of the list. I’m hoping things get better and I’ve contemplated traveling an hour to my old doctors but it’s just too far to deliver an hour away so I hope the rest of my care goes well…

First, my review is based STRICTLY on wait times, ease of appointment and staff experiences, NOT my doctor (see bottom of review for further comments). The reason for my low rating:
* The wait time on the phone ANY time you call is excessive, usually more than 15 minutes to get a live person on the phone. In fact, I am holding right now and have been for 20 minutes, which is what prompted me to write this review.
* The staff is a mixed bag — sometimes you get someone very friendly, sometimes not. For example, while typing this review, someone finally answered the phone and I told her that I had been trying to get through to someone all morning and had been holding for over 20 minutes and there was just silence on her end, no apology, no understanding.
* If you have an appointment, don’t expect it to be on time, ever. In fact, expect to wait more than 30 minutes. Two out of three visits I waited over an hour, NOT including the time waiting in the actual exam room.
Regarding my experience with the doctor, Dr. Samantha Deluca, she gets 5 STARS for her expertise, kindness, bedside manner and time spent with her patients. She is the ONLY reason I continue to be a patient at Pinelands OBYN.

i give my actual doctor here 5 stars, but the office staff –2 stars, so i think that works out to about 2 stars overall. first of all, set aside a good 30 minute chunk of time to wait on hold anytime you have to call here for ANYTHING. i mean seriously there can’t be that many people calling in at ALL TIMES and if there are, that may be a sign it’s time to hire more staff.
secondly, i can’t find their hours published anywhere, but the first time i called it was 4pm but after my 30 minute hold time when i finally got through, it was the after hours call service. the prompts leading up to this made no indication it was after hours; if it had i would not have wasted 30 minutes waiting to get a call service who couldn’t help me.
when i called back the next morning and waited on hold for 30 minutes i got a girl who was clearly annoyed she had to take my call, spelled my name wrong back to me 3 times even though i was spelling it clearly and slowly (and it’s not that hard). then she couldn’t find me in the system. then the appointment i had to book was so far out i requested for them to call me in a refill on my Rx in the interim… i won’t be holding my breath on that one.
also, ironically if you show up less than 15 minutes EARLY for your appointment they write in big letters on your file ‘LATE TO APPOINTMENT’. 1. i wasn’t late and 2. hello there black pot… it takes you 30 minutes to answer the phone. love, kettle.

This office is completely unprofessional and unreliable. I am a 24 year old woman and after having tests done I called in for my results. I was told that they didn’t have them and didn’t know when they would have them. First of all that is not what you say to someone who is worried about potential bad results. Then I called LabCorp myself and they said that they had the results and sent them over to my doctor last week. After having them faxed over to my doctor for a second time I then had to wait another 3 days for my doctor to call me back. When she did she said «I heard you were freaking out about something so I’m calling» Why would you ever treat a patient like that especially when it was your mistake in the first place. I did find out that I needed a procedure done. I decided to go somewhere else for it but I still needed this office to disclose my medical information in order to have the procedure done at a different place. I faxed them the signed form in order for them to disclose my information and I was told that they didn’t receive the form. I had a conformation from their fax machine that the form went through so why was there another problem? I don’t know if its sloppy organization or that they just don’t take medical maters seriously but this entire process has been horrible. It is scary enough to worry about test results let alone have to jump through hoops to take care of problems. I am writing this as a warning to others. Do not trust this place with your care.

Dr. Agar is really knowledgeable and is able to answer all of my questions in-​depth. She really takes the time to make sure my questions are answered. Getting a routine care appointment is usually EXTREMELY difficult if you work business hours. The staff managing phone calls is difficult at best, sometimes rude. Also, my credit card was double charged on my last visit. I am considering an alternative care provider even though I feel Dr. Agar’s care is very good.

I’ve received consistently good care here. I like that the staff is all-​female; I can just call and take an appointment with whoever is available. Sometimes the wait can be a bit long and good luck getting an appointment if it’s just a check-​up and you work a 9 – 5, but if you can get in, it’s a decent place to be. Professional, efficient staff. Front desk is very polite. They did insist that I wasn’t due for an annual because my birth control rx was still valid; had to remind them that they refilled it when my insurance changed. Not a big deal, but I wouldn’t want them to just kind of skip a trimester if I was pregnant or something. I plan to stick with Pinelands when we decide to start a family.

Whether you’re in the market for a doc to take the yearly peek at your vajayjay or you’re about to pop a kid out, Pinelands OB/​GYN is a solid choice for the caretaker of your clam.
The doctors? An entirely female staff of highly-​trained medical professionals. Front desk? Surprisingly helpful and accommodating – in my experience, this is where even a good doctor’s office usually drops the ball but not here. Interested in the Gardisil vaccine but overwhelmed by information? A small, disposable mp3 player pamphlet outlining the benefits and risks of the treatment will be happy to accompany you home. Birth control making you breakout, have migraines, or spot? Some samples of a new low-​dose on the house. Night and weekend hours because you have a job/​life? Done and done.
I think it’s important to note that I didn’t even bother to look for a new OB/​GYN when I moved to Philadelphia. I feel like they’re worth the trek because I’ve never felt anything less than trusting and comfortable in their care. This is saying something considering the nature of the usual appointment with one of these women.
So pull your insurance card out of your ham wallet and make an appointment!