Petco

There are Petcos and then there is THIS Petco!
We recently adopted a dog from a local shelter and started having trouble with our new family member. Hired a dog whisperer, talked to a few experienced dog owners and received numerous tips… our little guy (and us!) still needed some help, so, we went to Petco on York Rd to get some supplies and met Frank, the store manager.
Frank’s been a life savior — we asked for advice on the type of collar and received so much more — he assessed our dog and gave tips, shared ideas, tricks and even practiced some things with us (and our pooch) right in the store. Frank covered it all — from dog training tips to food choice, collars, leashes, behavior traits of our particular dog bread… He took the time and explained, reassured, provided invaluable advice which we’ve been practicing for the past 2 days and our dog is a different animal. We had a ton of questions and not for a second did we feel rushed.
Frank and another employee even demonstrated how to handle a particular behavior, which Sasha (our dog) responded to so well and we now have a new level of confidence to introduce him to people. And yes — that was just a regular Petco visit!
I’ve been a pet owner for the past 20 years — currently we have a 14 year old cat and a 6 year old dachshund, and I’ve been to a few Petcos over the years, but without doubt the York Rd. Petco is not your usual Petco. There you are guaranteed to get an honest opinion, patient advice and so much more.
Re. their grooming service: Sasha (our dog) got his nails trimmed/​filed there a couple of times and the grooming center staff’s been simply amazing as well (and Sasha is not an easy dog to handle)…
Will we go back? YES! And will tell all of our friends to shop there as well.
Thank you, Frank, for helping us with our new family member.

Always receive awesome service! The groomer I go to here puts in time and effort in making sure my dogs always looks their best! Will definitely go back. Highly recommend!

Gave that groomers here 2 shots with my pups and they blew it.
1. They failed to mention the incremental costs of a treatment adding over $ 100 to the bill
2. Inconsistent with paperwork requirements resulting in canceling a cut for my dogs when I was out of my way and in the store.
Safe to say that they lost my business.

Good products in house nutrition specialists on the weekend are really helpful and informative.

Awesome customer service!!! Came in late told them what I needed, they showed me exactly where everything was and gave me great suggestions. Helped me sign up for a rewards card. I run a grooming business I defiantly will be coming back to get my supplies here!

best pet store ever, had great help when I came into the store the other day. They even let you bring your dog inside if you want to. they have a rewards program that actually saves you a good amount of money. They also have a decent selection of products, over all i would say 4 stars for this store.