Infiniti of Lynbrook Sales

I returned my lease to this dealership, signed the necessary document and thought my interaction was finished. A month later i got a call from Infiniti financial that my account was delinquent and that i was on the hook for the full car because it was not returned and that they filed a delinquency with my credit. This particularly sucked because I was in the process of getting a mortgage. I contacted this miserable dealership and they said they would look for the car on the lot and get back to me in a few days. After no one getting back to me, I went down to the dealership and demanded written proof that they know where my car is. Their response was «the person who does the leases is away at a conference so they couldn’t get it for me». I insisted they give me the document anyways, and they said they will see what they can do. They went upstairs for 3 hours, came down and handed me the grounding documents for my car and although it showed it was returned a month ago, it showed the closed date as that day. Thanks for ruining my credit because your guy forgot to ground the lease. I reached out to them for an explanation and posted on their Facebook account but no answer. So next best thing is to warn everyone, STAY FAR AWAY!

I barely write any reviews on Unilocal; I’m more of a reader than a writer, but when customer service is bad, it is necessary.
I leased my G37x in 2013 when Infiniti of Lynbrook used to be Legacy Infiniti, and it was a pleasant experience. I was very pleased with my transaction.
2 years later, it is time to turn in my car and finally purchase a new car.
A month before my lease was done, I called David, the return leasing representative, to find out the process of returning my lease and if I needed an appointment to return my car. I also had mentioned that I was interested in purchasing the 2015 Q50. He said no need for an appointment, just come in and we will take care of you. Sounds perfect, and right? Nope, I was so wrong.
So the exciting time comes and it’s time to return my lease and purchase my first new car, I drive to Lynbrook, which is 40 min away from my house. Just putting it out there that there are definitely 2 closer Infiniti dealers to me and only reason why I went back was because I was pleased with my first experience. I ask the receptionist if I could speak to David and she asked if I had an appointment. I said no I don’t but David said I didn’t need one. She said hold on, let me get David from upstairs.
Few minutes has passed and the receptionist calls me over and hands me the phone. Very confused I say «hello?», I get this answer much or less… «Hi, this is David, I don’t know which David you spoke to but I’m the only David that deals with leasing returns. I would never tell you that you don’t need an appointment to return your lease. You must have talked to some other David because that definitely wasn’t me! When would you like to make an appointment?»
WOW…I was so baffled by his response. He not only didn’t have the balls to come down stairs to have this interaction face to face, he didn’t even provide satisfactory customer service on the phone. No sorry for the misunderstanding. No trying to be professional. Not even a compromise to try to fit me in that day or get someone else to help me since I’m driving from 40 min away.
I come back 2 days later to return my lease. The lease returning process itself took 15 minutes, only because they have to inspect the car and remove my plates. I probably waited longer for David to come down from upstairs then to actually return my car.
This is how this Infiniti treats their returning customers, by giving them shitty customer service.
I will definitely be purchasing my car somewhere else and so should you!

Don’t waste your time with an appointment, because if someone else comes in, the person with whom you are scheduled may be unavailable. Notwithstanding, I was seen relatively quickly by someone (when the person with whom I had an appointment was unavailable). The gentleman who did help me was reasonable and fair. He didn’t try to oversell features. I’m still weighing my options.

What a colossal waste of time. Went to look at a car listed online. Email confirmation and a phone call to make sure the car was available. Show up to look at the car and I got the old «that car was just sold» routine, «but let’s see what else we can find for you». I can’t believe a reputable high end car dealer would stoop to the bait and switch. If that’s their practice I would recommend you use another dealership.

Used to be Legacy Infiniti, but Lynbrook of Infiniti is a different dealership.
Booking service was difficult via the website, which was my first clue. Never received a confirmation. Called the Service Department via the 888 number. The Rep who was a bit unprofessional. Never identifying the business name or department. After 5 minutes trying to get an appointment for service or confirmation. Realized this was not where I would trust my car.
Had enough. Drove to Massapequa.
Growing pains maybe.