5 Star Taxi and Limo Service

Check your bill.
They were on time the 4 times I used them. One car smelled of cigarette smoke. My issues is that they charge tolls to get to your residence. I have been using car services for 22 years, and have never been charged for tolls to get to my house (from my house to the point of departure — sure, but not to get to my house). On my last trip to the airport the driver charged me to get to my house — huh? I called to complain, and «Amy» was going to look into it and call me back. This did not happen. I complained again when they called to confirm my return pick-​up. I did not expect this to happen again, yet on the way home the driver charged me for his tolls to get to the airport to pick me up from wherever he started. I was also over charged for tolls — $ 5.50 when the actual tolls are $ 2.15.
I have moved to a new service that assures me they do not do this. They were shocked that 5 Star is getting away with this as they are allegedly not allowed to do this in NJ.
Update 2÷18÷2016
The manager just called me — post a review on Unilocal and get results.
Drivers should NOT be charging for tolls to get to you. They will be issuing me a refund. The manager told me that the drivers are told they cannot charge for any tolls except those incurred from your point of departure to your destination. I suggested she post this on their site, have booking reps tell passengers exactly what they are responsible for paying, and post it in the cars. I suggested this because both drivers who charged me tolls to get to my location said it was «company policy» which is clearly a lack of understanding or a line they use so passengers don’t feel like they should complain or have recourse.
The manager was very helpful.

I have used this service about 10 times. At first it seemed dependable. Then I scheduled to be picked up from the airport arriving from an international flight. Even though I contacted them when I landed (and once more as I went through passport control), I still had to wait 30 mins once I reached the curb for the car to come. Why arrange to be picked up in advance if they are not there? Another time I had to wait 15 mins at the airport pickup curb.
The last straw was yesterday, when they were supposed to pick me up from my home to catch a flight. No one showed and I called and I was promised that someone was on the way. When no one came 5 mins later I called again and was promised someone was on their way in a few minutes. A minute later the driver called to say he had just been notified to pick me up and would be there in TWENTY minutes. Seriously? I had to scramble to find an alternative.
I might almost excuse that a driver dropped the ball and forgot to pick me up, but i was the lies coming from the central dispatch that undermined my faith in their service.

This is not a limo company, they are a service. They use independent drivers and so if you’ve had a great experience, it’s because you had a great independent car owner. The measure of a company is in how they handle problems, not just success. My pick up in Clifton to EWR on 9÷13÷15 at 7:30a was on time. My return 6 days later on 9÷18÷15 at 10:00p at the airport was a disaster. My flight was delayed 3 hrs. The service insisted that they track arrival times. I called again when I got my luggage and they said he’s in the airport. 10 mins later I called again and they said he’ll call me. I stood outside for an hour and they finally told me that the original driver was on time but called them saying that he was suddenly ill and left. So all this time there was no driver and they were trying to get a replacement so as not to loose the business! Why not tell me immediately so that I could take one of the many cabs sitting there or another of the many available limo’s? The operator then told me they won’t charge for this trip. When the driver finally arrived after an hour, he knew nothing about a no charge trip. 5 Star is disorganized and are poor communicators. You decide if you wanna roll the dice…

I have used 5 star only twice so far. In both cases it was for a move from Montville to JFK and back.
Pickups were 100% on time, they called ahead to confirm details, and I was picked up, dropped off on time and safely. Can’t ask for more than that!

My cab was 25 minutes late on my way to the airport which was extremely frustrating. I called 5 times and they were not helpful with why or where he was on his way. When he finally arrived, his gps was broken and I had to direct him the entire 50min to the airport. I was furious.

Great service with a good car, great driver and early arrival which I always appreciate. First time using, and I always fear a new car company turning up on time for an airport ride. They were 5 minutes early to a weird apartment complex and the driver called. Will use them again and recommend them to anyone

My go to for getting from Montclair/​Verona to EWR.
Never had an issue with pickup times. They charge extra for credit card and sometimes take longer ways home to avoid tolls, but the price is right so I can’t complain.

I’ve used these guys several times now from the train station in Newark to home. They do a good job.

Excellent car service. Good prices, easy and quick booking process. Drivers arrived early and were incredibly polite and helpful. Cars were spacious, clean and comfortable. Highly recommend.

The driver was very courteous, and the car was very clean. The cost from Newark airport to my grandmother’s home in Woodland Park was reasonable and affordable.

They were on time and emailed me with confirmation of pick up time.
Best prices, but require credit card to hold reservation as most other companies do.

Owner followed up on the issue immediately and closed it by refunding the money for the ride.
Alex thanks for resolving. I will look to use your service again

NEVER NEVER NEVER use this service! I booked them a month in advance to pick me up at 7am at residence and take to airport. I called a week prior to pick up to confirm all info. At 7am on day of pick up I called to see if they where on way, they told me they would be at residence in 5 minutes, 15 minutes passed and I called back and they said he is at residence, at that time they told me the driver would call me. 10 more minutes passed and I called them back, a few minutes later the driver called me and said he is almost at airport! What? The operator said they would send another driver in about 30 minutes, which I didn’t. I was then told the OWNER would call me that day, that never happened either. The next day I called the company and was told VICKI the manager would call me at 4pm — that never happened either. STAY AWAY FROM THIS SERVICE, THEY ARE UNRELIABLE, UNPROFESSIONAL AND JUST A BAD COMPANY TO DEAL WITH!!!

These guys are great!!! I’m not sure how anyone could complain about this company and it seems the complaints are NOT about the services but being charged for additional services they needed. Um yeah when you get extra you have to pay for extra. My experience …
Scheduling: Called last minute as our ride fell through, the lady on phone was great, patient and so helpful. She explained their rates system and I was completely aware that the tolls and tip were not included, which it also stated on the email confirmation sent immediately after the call ended.
Ride: Our driver arrived outside a few minutes before pick up, professionally dressed in uniform, took all our bags, opened doors, very polite and professional. We are 3 average sized women and were all more than comfy in the back seat. Car was roomy, spotlessly clean, odor free, and temperature controlled
Have to admit I was a bit skeptical because the price was quite a bit lower than some but I would 100% recommend them to friends, family or anyone. Many stars to Five Star Taxi and Limo!!!

Wow. I am really surprised at the poor reviews. I did not check Unilocal prior to booking this cab service because our ride to Newark airport backed out at the last minute and I didn’t have time to do a lot of research. I found 5 Star Taxi on a Google search and decided to take my chances… they were awesome.
1. We had a 4:45 am pick up. The driver showed up at 4:35 am.
2. We were quoted a price of $ 39.00 and our final price was $ 43 after tolls and tax.
3. Our driver (we didn’t ask his name but I know he was Turkish because we had a nice conversation with him and my husband and I were trying to guess his country of origin – I guessed Egypt, my husband correctly guessed Turkey) Well, our driver was friendly, courteous, carried all our luggage, and was a great driver.
4. Today, I received an email message from the owner asking for my feedback of my experience — -so maybe he is truly trying to make an effort for better customer service. We have them booked for our pickup too, so hopefully, they will merit 5 stars for the return trip as well.
UPDATE on the pickup: We receive a phone call confirming our pick up the day before. Thanks!
Our driver picks us up 2 minutes after we get our luggage off the carousel.
My recommendation: Give this cab company another try! Don’t necessarily believe all the bad reviews because we had a great experience.

Very professional service, I needed to go to JFK 4 am on a Sunday morning and the girl that answer the phone said that they would be calling me and be in front of my door at 345 am. The driver called me exactly at 345 am and I told him I would be right out (I know if he got up Sunday morning to pick me up I did not have to make him wait outside for me) The charge was 89 plus tax and tolls which was an excellent price and I gave the driver a 20% tip. Why am I writing this because I had a great experience with them and I think everyone should try them. Erkan (EKO)

I had a pick up from LGA. I called the office when I arrived and the woman there said my driver should be outside arrivals. When I couldn’t find him, I called again and she said she couldn’t reach him. Approximately, 30 minutes after we arrived, he called my cell and said he’d be there in 10 minutes. He was and we got home.
Frankly, my bigger issue was being charged $ 10.00 over the actual price of the tolls. He said the amount charged was a company policy, but when I checked the actual round trip rates online, I confirmed they do overcharge on tolls.
I emailed them today to complain and received no response. I won’t be using them again.
Update: 5 Star’s owner did contact me and apologize. He also refunded the $ 10.00.

I was looking for a good deal on a car/​shuttle from Paramus to Newark Liberty Airport and this one had the cheapest advertised price of $ 45. Everything seemed very professional compared to car services I have used before. I got a phone call and e-​mail confirmation. They make you provide a credit card number, but it is just to reserve the car and they don’t charge it. The driver was prompt and arrived a little earlier than my pick-​up time.
However, when I got to the airport the actual fare was much more than I expected. The $ 45 did not include tax, tolls, or tip – which was stated on the website – but in the e-​mail confirmation I was sent the tax was included and the total came out to $ 48.15. The driver charged me $ 68 when I arrived and when I asked him to break down the price he just estimated the charges and didn’t seem sure of it. I’m not from the area, but $ 20 in tolls seems like too much to me (I could be wrong, but I think we only went through one toll booth). I had to catch my flight, so I didn’t really have time to dispute, but I did follow up with an e-​mail to the company. I got a response back just saying they would look into it, but that’s as far as it went. If using this company, I would try to get an accurate quote or look up toll charges ahead of time.