Chase Bank

Tried opening account. Waited in chair. Then they started helping other customers who came in after me. Customer service is in short supply here and the manager obviously doesn’t take their job too seriously. Went right down the street to Bank of America and opened an account easily and hassle free. Due to bad customer service they lost a new account this morning at least they can pat themselves on the back for that lol.

I recently found myself in a unique situation which led me to this Chase Bank location. It was Monday night a little after 6pm when I realized I completely had no small bills to take with me to work the following morning, (I work at a coffee stand and have to carry small bills to exchange the frequent larger bills customers pay with). I bank with a different company which like almost all banks close at 6pm, I looked online to find which bank options I had to work with, Chase and one other option came up, so I figured I would go in and try to get my large bills exchanged.
I explained my situation to the teller, who understood what I needed and asked for my ID, after entering info from my ID into his computer he asked to be excused and went to talk to a manager (I assume). He then came back and told me because I do not bank with them he could not change out my bills. I thought it was a joke… He knew this bank and one other were my only options and I had to work at 4:30am the next day, he gave no valid reason to deny me of this basic service and fed on the fact that I was in a sticky situation by then offering me to become of member of their bank. HA HA HA. I felt offended and baffled by their lack of customer service, I guess it is their policy to only help people who they can make money from, thanks for nothing.

This five is well deserved. I get off late from work and most Chase (s) are closed. I rushed down to deposit a check. There was a long line and I asked if someone could open a till. Gabriel Thompson (manager?) said it was his till but he’ll show me something.
He showed me the process to deposit my check in the ATM which was pretty seamless. I usually use the ATM for cash only because I worry about giving up my check and the deposit not posting. He showed me a feature where the image of the check is printed on the receipt.
Gabriel deserves a five. I don’t have to rush to the bank anymore and I don’t have to wait in line. Cool. :)

Chase visa debit is a part of all the chase banks, called them to report fraud activity and give them the details of Youngevity vitamins/​critical health would try to put charges on my card even though I said I do not want any part of there company. There computers were down sales person wrote the my information on paper, unable to convey shipping or tax did not want to do any business with them. With in 10 hours I called the bank to close the card and notify them of a bad merchant. 70days later chase paid the fraudulent Youngevity vitamins/​critical health. My mistake for not closing the checking account also. Just awful I reported the incident and given a new card that still allowed false order to be processed. Chase can’t be trusted, wouldn’t even allow me to write a statement, their customer claim department would not allow me any paper submission, only accepting fraud from the merchant. Credit unions do allow a written statement and evidence to be submitted.

This is the closest Chase to my house and I go in pretty frequently and never have to wait in line. The tellers are always very friendly and happy to help, and the account managers are almost always immediately available if I need something more than a quick deposit or withdrawal.