Classic Hardwood Floors

I work in the construction industry and deal with contractors everyday in the commercial arena. However, I am new homeowner and this was the first contractor I have ever paid with my own money. As the old-​timers say, CHF is a «good outfit».
Eric and his team refinished 500 sqft of the nastiest wood floors you could image and made them look like a million bucks. I thought there was no hope for these floors; 20 years of wet, muddy boots, dog piss, and water damage had all but rotted them away. However, Eric came by, had a look, and said «no problem». I was/​am amazed at how they turned out and will be calling him back to do the rest of the house.
His team arrived on time and left a half day ahead of schedule. His price was the lowest of 4 contractors that I called, and he had an immediate opening so I got him out in 3 days instead of 3 weeks.
I highly recommend CHF.

To start, I actually would go with 1.5 stars.
We selected Classic Hardwood Floors to strip and re-​stain 600 sq. ft of our bamboo flooring. The initial pitch from Rob was convincing — great price quote, great timeline. We were sold.
Unfortunately, the final price of the project ended up being significantly greater than the initial estimate, and the project took nearly a week and a half longer to complete than initially stated. These issues, I guess, are somewhat understandable given the nature of renovationjobs (unexpected issues, etc).
What I absolutely cannot let go of with this company and our project — despite a great looking floor in the end — is the lack of thorough clean up at our house after the job was completed — and then the utter failure of customer service after I made a complaint to Rob.
Let me explain: After project completion, layers of tape were left caked onto both sides of our 14-​stair wooden staircase. This tape was tucked into the nooks and crannies of each stair where it meets the trim.
Because the guys did not clean up the tape after they finished the staining, we are now left with impossibly hard to remove, bright blue tape on the trim lining a large stairway in the entry hallway of our house. This tape is caked on in layers, up and down the entire thing, and it is incredibly difficult to pull out of the corners without breaking into tiny fragments which are hard to grasp and peel off. SO FRUSTRATING.
I texted our contact at the company, Rob (who gave the initial sales pitch), to discuss this clean up issue, and below is an exact transcript of our text message chain. Read on for insight into what pushed me over the edge, into writing this review:
Me: «Is it normal for your company to leave tape on at the end of a flooring job? I ask only because I had a (seemingly) reasonable expectation that you would clean up every mess that you created in our house.»
Rob: «Actually most or all hardwood companies do not return to pull tape…»
I have asked multiple contractors about how common it is for flooring companies to leave tape after a job — and they ALL say that they do not know of a single hardwood flooring company that would — or should — leave ANY mess in a house. Furthermore, these contractors stated they would never recommend Classic Hardwood Floors knowing our particular experience.
Am I wrong to expect that a company should clean up its mess after a nearly $ 4500 refinish job for 600 sq. ft of flooring? Am I wrong to expect an apology for the oversight of cleanup vs. an excuse and an argument?
Rob offered to have someone come out on ⁷⁄₂₅ (a week and a half away) to touch up a few missed spots with our floors, and he mentioned that his guys can «clean up the tape if we like» while they are at our house. So, it looks like we’ll have to wait another week and a half for clean up of a mess that should have been cleaned up weeks ago when this flooring job was completed.
I would be remiss not to say that, despite the clean up issue, our completed flooring project looks generally excellent — we love the color and the finish.
It is my opinion, however, that if you want honest pricing estimates and timelines, excellent customer service, and thorough clean up of your flooring job, you should look elsewhere for a company more committed to these particular business principles. Trust me, you will avoid a headache in the long run.
I will write a follow-​up review after the Classic Hardwood Floors returns on ⁷⁄₂₅ to fix the missed spots and remove the tape. Perhaps they can redeem themselves at least a little.

What a great find! After contacting several companies re: refinishing our hardwood floors, the difference at the company was huge. Rob at Classic called promptly, was extremely detailed in his approach to the work (a couple of other companies only did quick over-​views) in order to ensure the best outcome, and provided several options for us. He was extremely knowledgeable about a damaged area and how best to repair it since the wood is not common. Additionally, their quote was extremely competitive compared to the others. It’s nice to find a company that provides the best of both worlds– great quality/​customer service and extremely competitive prices! I don’t know anyone personally at Classic Hardwood but highly recommend them!

I have used this company several times, they are easy to deal with and their prices are fair for the high quality of the work and materials provided.