Cruise & Travel Presented by AAA

The store is great to visit, lots of good travel products. The staff is extremely helpful, offering good travel ideas and destinations to visit.
Maps and travel books are very informative, a great way to set up hotel reservations and local restaurants.

Great resource in the area. Free maps + information in the back of the room. Staff will not approach you — you must approach them.
Also, the hours are wrong. They close at 6pm on the dot.

I came to pick up some state maps for a multi-​state trip and requested individual state maps and tour books for each on my route. I explained my route in detail to more than one person and I left with my handful of item. It wasn’t till I got home 45 minutes later that I found that they had left out a key map, Wyoming. I had to return and waste time and gas to get something that had never happened when I used the now closed Everett store. On my second trip into the store I picked up some compression socks. The socks were not organized by size or compression strength well so I spent almost 30 minutes searching through the entire display of them to find 3 pair my size. Not one sales person came to see if I needed help.

Booked my AAA Las Vegas trip Motel & Hertz Car rental on line, very easy, until I printed out Car rental confirmation after Prepaying. To my surprise, pickup and return at Sahara Blvd. location, not airport. Did not notice until Sunday, called Hertz customer service, lady said can’t transfer, cancel first and re-​book airport, and will send e mail confirmation. Did not arrive Monday, so Tuesday drove up and down 196^th looking for AAA sign, finally found it by address with AAA in small letters. Talked to two people, said they could not help me out as on rentals rumored to be done by Priceline, and call to Hertz indicated original booking still in effect, along with new one. Called Wednesday, guy said he would cancel original and send confirmation for new location. Still no e mail confirmation. Finally went to Hertz website plugged in new number came up so printed it out, and plugging in old one confirmed was cancelled. E mailed Hertz address booker gave me, saying had not received credit on final bill, Customer service acknowledged e mail, no word until today, a week later after return. Indicated they would credit my Visa card for $ 50, less than half of the $ 106 they debited it for $ 78 the first time, and $ 28 the 2^nd time, which was in error because listed as final payment on return of car. Bottom line, book your car rental from the rental car site, (beware of customer service incompetence) and never, never prepay, not worth the lower rate, and you won’t get it back. The AAA people were helpful, but couldn’t care less about the problem, referring me back to Hertz. Additionally, don’t opt for their GPS, would not accept more than first letter of street, and when it did work, didn’t know were the Hell it was going. Plus, renting at the airport they charge you 20.1% tax, so if you go, drive your own car and bring your own GPS or smart phone. The Motel did send confirmation e mail, and charged as agreed.

Super duper helpful Michael made my week! I needed information on booking travel to Costa Rica and New York. Fortunately he was well informed of both. What a great place.

We went in to get our international driving permits, it could not have been easier. The new space is beautiful and fun to shop. The staff was excellent, friendly and professional. A wonderful experience all around.

Beautiful new space with lots of travel goodies to buy. There have always been several helpful & friendly staff on hand. Definitely an improvement over their old storefront.

Shannon at Alderwood AAA was wonderfully helpful as we planned a 2 week road trip. She is knowledgeable, professional and friendly. Shannon made planning this trip easy. I will certainly return when planning future trips.

We are planning a trip to Eastern Europe and our counselor was very knowledgeable and answered all our questions and gave great advice as well. Made several trips back to store for additional gear. Our money converted at the office and was available the next day in Euros. We were contacted by telephone that we could pick them up.
Lovely staff and most helpful. Be patient, it will be worth any wait time.

Just had the worst customer service experience I’ve had in a long time at this AAA travel location. I’ve been a member of AAA since 1991. I came in to ask some questions about Europe, as it’s been 22 years since I’ve been there, and needed some assistance with details of my trip. Spoke with Denise, who was so condescending to me that I left 10 minutes after arriving. They need some customer service training really bad there – I’ve never been treated so poorly, and will not be returning for AAA travel services again.

I would give 0 stars if I could. I went in on Monday the 19^th with my husband, hoping to see about getting some information on a cruise we’d like to take in February. Over a week later, I’ve yet to hear back from Sheila, who was NOT busy when we came in but couldn’t possibly help us at that time. She asked about making an appointment, or working through email, I told her email was best. I sent her an email to confirm our request and then had to follow up with a second email as I’ve not heard back from her. It’s now the 27^th and I’ve still yet to hear back from her and the irony is that I could have set up a cruise myself when I went home on Monday and was checking travel sites like Costco and Expedia myself. I may not be a AAA member, but it doesn’t say you need to be to go in the store and if you’re supposed to be a travel agency shouldn’t you want to help people and book some travel? Don’t bother with this agency and don’t bother with Sheila Lashua, who is supposed to be a «cruise expert» but can’t even answer an email.