DSW Designer Shoe Warehouse

The inventory is diverse, but they don’t have a wide selection of women’s dress shoes aside from heels. There is a subset of the population that can’t wear open toe shoes or tennis shoes to work, and I was disappointed with their collection of professional, non-​heels for women.
My partner found the men’s shoe department to also be lacking when it comes to cross-​trainers, but he seems to enjoy the shoes he settled for.

Purchased a pair of booties from dsw alderwood. I wore them one time and the wedges were completely beat up/​dented from wearing them inside and outside on sidewalks.
I tried to take them back to explain how the shoes were damaged from wearing them once. The rude salesperson offered me a 10% discount on a purchase of another pair
Why would I buy another pair of shoes with an insulting 10% discount if dsw does not stand behind the quality of their products?
I will not be shopping there again

Purchased a pair of shoes that after two weeks started to squeak and one of the heels started to separate. Attempting to return to the store, they said once the shoe was worn, they would not take it back. I don’t think I’ve ever had a shoe need to be returned for a defect before… so learning about this policy was enlightening.

my experience with the store was great. very helpful.
I found the shoes I wanted online, I went to the store in hopes that they had them, they didn’t but we looked online and they placed the order for me (so nice) I paid for 2^nd day delivery, (the salesperson helping gave me a credit for the shipping price) (again so nice) they said my shoes would be delivered to my office on 06/​26/​2015. I kept looking at the order so I could track the shipment, when yesterday I still didn’t see a tracking number. I called customer service and spoke to a person that looked up my order and said that I would get them on the 26^th (perfect, I wanted these for this weekend) I looked at the order again today and still no tracking, I contacted customer service via «live chat» and was told that they didn’t have the shoes at there warehouse location and the they would be shipped directly from the mfg. but didn’t know when I would get them.
Point: should someone have contacted me when my order was not going to meet the time frame that was stated when I made the purchase? even tho I was give a gift of free shipping, I still assumed that I would get the shoes when promised.
DSW customer service took no responsibility for any of this, oh wait, they said ‘sorry“
I told them to keep the shoes, refund my money, and that I will never purchase from them again.
I really liked the women that helped me in the store (Alderwood) but if the company they worked for can’t stand behind a promise what good is it for me to shop there?
Un-​Happy in Lynnwood

The best customer service!!!
Great shoes, great selection, very comfortable hills shoes, always find what I want, very kind workers, always helpful.
I had few cases when I needed to change/​return and they were just so kind and help me have a wonderful customer experience! Thanks for that! I don’t buy shoes anywhere else!

I recently went in to this location to return a pair of shoes, I wore them around my house because they seemed a little too tight so I thought I could stretch them out. I went in to return them because they were still too tight and hurting my feet. The customer service girl that was helping was very rude at the beginning of me trying to return the shoes. She called her manger over to inspect my shoes. The manger returned them. Carmela was the customer service girl at the front desk which was very rude. I will never shop at dsw again. The way she treated me was very uncalled for. I hope she doesn’t treat anyone like she did me every again

I had wonderful customer service. They went out of their way to find me a couple of items I was looking for. They also deterred me from a certain product I was looking for for a pair of rain boots… I appreciated their honesty versus selling me something that wouldn’t work!

My wife and I tried to stop by yesterday on New Years Day after dinner. When we arrived at 5:50pm the doors were already locked and closed. There were plenty of people still inside shopping and an associate said they were closed at 6pm. I was just trying to quickly buy a pair of tennis shoes, but was forced to go across the street to Nordstrom Rack.

This was one of the worst customer service experiences I have ever had! Usually I can walk into DSW and be greeted at the door, or asked if I need help finding something, or even told to have a nice day. None of these things happened. I had called ahead and asked if there was a particular brand of shoe in stock and was assured that yes there was. I had then mentioned that I was five minutes away and would be there soon. Not a single associate spoke to me. I was unable to find what I was looking for due to the lack of help and so I am bringing my business elsewhere.

I LOVE DSW! Im so glad we finally got them here! This location is huge and very clean. There has been some less then helpful staff and its always a little too cold in there but those sales racks, who doesn’t love a pair of shoes 70% off!

Limited parking at this strip mall location it can get messy here. Shoe choice-​wise, it’s like the Costco of selection size in here, even for guys!!! I’ve found the prices to be a tad better than the Outlet malls, and here they have a far better number of 4E selections.
As a child the shoe store guy named me Mr. Duck Feet… thus I pretty much hate shoe salesmen in general, so the fact that you can hardly find an employee here suites my tastes. Line up to check out, walk out with a new pair of kicks, it’s all good.

My son is funny. The first time we walked into Designer Shoe Warehouse he was disappointed to discover that this is a shoe store for already made shoes. He thought it was a place where he could design his own shoes ;) Now that would be fun… next best fun to that is DSW.
The store layout is great. I love that the shoes are all out on the floor and customers can come in and independently try on shoes rather than have to ask a sales associate for assistance. This makes shoe shopping much more relaxing b/​c I don’t feel like I have make a decision on the spot about a pair of shoes.
I ended up finding athletic shoes for my older son here, so it’s a great place for both mom & kids.
They also have a points program for discounts and also have sent me two $ 10 off $ 10 or more purchases.

Shoes, sandals, heels, and boots oh my! I love DSW, their prices are great, I have found the same footwear at Macy*s and DSW usually will have them at a lower price, not like major but good enough for me. Just need to keep your eye open for those good ones! I could spend pretty much all day in here trying on everything. I think my favorite purchase were some Coach boots that I still have to this day that I got for $ 70, when they originally were $ 150. I like the staff here a lot more than the Northgate location. Check out was fast.

Shoes for DAAAAAAAAAAAAAAAYS!
This is a candy store for women! What to look at, where to start?! Huge store with TONS of shoes! I always head for the clearance first! They always have at least 4 – 5 racks of size 5−5-½, which are always sooooo hard to come by! I always luck out and find great prices and great shoes in my size! YEYYYYYY!!!

DSW has an excellent selection of shoes. It’s pretty huge actually. My favorite thing is the back clearance section. I’ve found some beautiful shoes for great prices. Recently I found a gorgeous pair of brown Franco Sarto riding boots. I can’t remember the original price, but I got them for only $ 90, which is pretty awesome for the quality.
For some reason I never get my coupons from them in the mail like everyone else. Not really sure why. I should probably check to see what address they have in the computer for me. The staff is ok. I would say hit or miss. I have had great customer service on some trips and others where I’ve had not one person ask me if I needed help.
Overall, I couldn’t be happier to have this place literally down the street from me. It’s not cheap but it’s almost impossible to leave without finding a pair of shoes I can’t live without!

I just can’t stay away.
The hub and I make regular trips to this DSW prolly once a month. It’s in a really large space (the old Linens & Things, I believe) in a strip mall (the one with Barnes & Noble, Old Navy, and Ulta, yeah. that strip mall. Lynnwood has lots of em).
Anyhoo, we pretty much make a bee line for their clearance section, which keeps us well stocked. In comparison to its nearest sister shop (in Northgate) Lynnwood does not appear to have a larger clearance section proportionally but it could be due to the store’s much much larger size and its newer status. The hub did note that he believes this location has more dressy men’s shoes than NG.
Shop is tidy. Employees are friendly and checking out doesn’t take forever.
Don’t forget to register for their benefits club and get points which lead to coupons!
More coupons for more shoes. Oh yeah!

The customer service was very good. Found a pair of shoes I liked but couldn’t find the size that I wanted. The person at the sales counter found the size of shoe I liked at another store, called the store at Northgate and had them on hold for me. I still purchased the shoes at the Lynnwood branch in case but the exchange was 100% hassle free (I went to the Factoria one by mistake).
Overall, great customer service.

I LOVE DSW but I prefer to shop online with them.
The stores are large and true to the name, a Warehouse… if I’m not sure about a shoe sizing and stylewise I will visit a store first.
This location is like any other, help to few and far in between.

Hi, my name is Paul and I have a shoe addiction.
I only buy from the clearance racks and the racks at DSW are the best i’ve seen. Neat, full, and well organized. good selection for people with non-​average sized feet.

I love shoes.
I love shoes.
I love shoes.
I love shoes.
Ok I could go on forever. But I won’t. DSW provides my shoegasm in a nice, clean, and organized way. Things are in nice neat rows, and the boxes with the different sizes are nicely stacked beneath the display (and generally in size order.)
I like that no staff comes and bugs me while I’m shopping, but they are easily at hand if I have a question. There are also plenty of stools to sit on while trying shoes on, unlike some places where you’re fighting over one stool with 10 people.
Check out was fairly fast, except that I wasn’t a rewards member, so it took an extra 5 minutes to set me up. But after that I was out free.
I don’t know that DSW’s prices are really that much better; I have a feeling that the shoes they sell are made for them, so the prices they post as the original «designer» price was likely just their markup. But you can definitely find some good shoes at decent prices.